What are Canstar’s Most Satisfied Customer Awards?

Canstar’s Most Satisfied Customers Awards recognise companies with the most satisfied customers overall based on consumer surveys.

How many people do we survey for our prepaid provider ratings?

Canstar surveyed 2,498 Australians with a current prepaid service for their feedback on prepaid providers they’ve used. Respondents had to have an active prepaid mobile phone account in their name and pay the bills on that account. Market research company PureProfile manages the survey on Canstar’s behalf.

How do we rate prepaid mobile plan providers?

Survey respondents are asked to rate their satisfaction with their prepaid mobile plan provider from zero to 10, with zero meaning extremely dissatisfied and 10 meaning extremely satisfied. Prepaid mobile plan provider satisfaction is rated on the following criteria: Value for money: the cost of the plan was reasonable for the plan’s inclusions and service. Customer service: the provider offered customer service that was helpful and easy access when needed. Sign up and activation: signing up and activating the service was quick and easy. Billing transparency: the billing was clear and easy to understand. Network coverage: the mobile service had good mobile network coverage and connectivity. Plan management: managing the plan and payments, such as manual or automatic recharging, was straightforward.

How do we work out the winner?

The Most Satisfied Customers Awards identify which categories have the most influence on customer satisfaction and weights them accordingly. The brand with the highest indexed score is awarded the Canstar Most Satisfied Customers Award for that category.

What other awards does Canstar give?

Canstar also gives Star Ratings to top performing financial products, and Outstanding Value Awards to providers with a range of high-performing products. Canstar’s Innovation Excellence Awards also showcase products and services that break new ground when it comes to helping customers.

Does Canstar rate other products?

Canstar rates products and services over a range of consumer categories, in addition to financial services. Explore Canstar’s Most Satisfied Customers awards here.

How do you compare prepaid providers and plans?

There are plenty of providers offering prepaid phone plans in addition to the big three telcos. However, prepaid can be complicated to navigate because of the number of plans and providers available and the several considerations you should make before signing up. Expiry period: Prepaid plans run on an expiry period, rather than a billing period, as you pre-pay for your plan’s inclusions. Some plans have a short expiry period, such as seven days, others run monthly or every 28 or 30 days, while others have an expiry of as much as six or 12 months. Short-term plans are usually best for filling the gap between plans or for overseas visitors, monthly or 28/30 day expiry periods might be best if you’re looking for a month-to-month service similar to postpaid plans, while long-term plans are great for setting and forgetting or if your usage fluctuates month to month. Keep in mind that long-term plans have a much higher upfront cost and require you to keep on top of your data usage. Data: Finding a plan with the right data inclusions might be your first point of call. But with prepaid plans, data inclusions can be tied to the expiry period; so that plan with 200GB of data might look great, but you may have to stretch that data over 12 months. When you’re looking at data inclusions, keep an eye on the expiry period and the plan’s cost to ensure you’re getting the right data allowance for your needs. Cost: Cost is another important factor when choosing a prepaid plan but can also be tied into the expiry period length. Some of the cheapest prepaid plans might be on a short expiry period, so when you consider how frequently you would need to recharge the plan if you used it as a month-to-month plan, that cost could blow out. Likewise, with long-term plans, you’ll need to pay a larger amount upfront, so these plans might only suit certain types of users. Mobile network: When you’re choosing your prepaid plan, it’s also important to ensure your plan will have good mobile network coverage. It’s best to check the network coverage map of any provider’s website before signing up, to ensure you’ll have coverage where you live and in places you frequent.

What do Aussies think of their prepaid provider and service?

Of the Australians surveyed by Canstar for our 2026 ratings: The average monthly spend for a prepaid plan is around $30 per month, which was a $5 increase compared to the average cost in 2025 ($25) 29% signed up to the cheapest plan they could find 21% have always been with the same provider 28% spent time comparing plans to find the best deal 42% said they could comfortably afford the monthly cost of their phone bill The top five most important factors for Aussies choosing their prepaid provider are: stable and reliable network connection, data allowance that fits my usage, wide network coverage, affordable low-data plan options, and good customer service and support 23% have 20GB to 49.99GB of data on their plan, followed by 15% with 10GB to 19.99GB and 15% with 100GB+ 13% said they went over their data allowance every month 57% said they never go over their data allowance 12% said that they have made changes to how much they spend on their mobile service in the past 12 months in an effort to reduce the increased cost of living Of those who have made a change to what they spend, 27% switched to a cheaper plan with less data, while 26% switched to a cheaper plan with a different provider but the same amount of data.

Best Prepaid Mobile Plan Providers

Written by

Emma BradstockSenior Finance and Utilities Writer

Edited by

Grace KinrossResearcher

30 Jun, 2026

Fact Checked

Consumer Ratings

Most Satisfied Customers

ALDI Mobile has made it back-to-back wins, taking out Canstar’s award for Most Satisfied Customers Prepaid Mobile Plans. It scored consistently across the categories that matter most to customers, including value for money and network coverage.

About Canstar’s Most Satisfied Customers Prepaid Mobile Plan Awards

Canstar’s Most Satisfied Customers Awards showcase the prepaid mobile plan providers with the happiest customers across Australia. We ask customers to rate their satisfaction with their current prepaid phone plan provider across a range of criteria that matters most to customers. This includes value for money, network coverage, customer service, plan management, sign up and activation, and billing transparency.

Numbers crunched by Canstar’s researchers

2,498 consumers surveyed
13 providers assessed
One award winner

Read our methodology

The best prepaid mobile plan providers

ALDI Mobile

ALDI Mobile has taken our Canstar’s Most Satisfied Customers award for Prepaid Mobile provides for the second year in a row. Its best result was for value for money, which customers rated as the most important factor when choosing a prepaid plan. It was also rated highest for plan management and billing transparency, while it was rated fairly consistently in the remaining categories.

ALDI Mobile keeps its prepaid plans straightforward with a simple selection of 30-day plans on the Telstra wholesale network. All plans include unlimited data rollover and data inclusions that increase with price, while 5G network access is included on most plans, but with speed caps. There’s also a range of family plans available with data sharing, with two, four and six service packages available.

Everyday Mobile

Everyday Mobile (formerly Woolworths Mobile) offers a small selection of 30-day expiry and long-expiry prepaid plans, with 5G network access, either 500GB or 1000GB of data banking (depending on the plan) and the option to gift and receive data. The 30-day plans also include a 10% discount on a monthly in-store Woolworths grocery shop.

Felix

Felix, which is part of the TPG Telecom group, offers a simple range of prepaid phone plans on a monthly subscription basis. The most expensive plan includes unlimited data by default, however it’s at a capped speed of 40Mbps. Plans use the Vodafone 4G and 5G mobile networks and for every month you stay connected, Felix will plan one tree as part of its initiative with non-profit organisation, One Tree Planted.

Amaysim

Amaysim offers a range of prepaid plans, including seven-day and long-expiry plans. Its core 28-day plans are available at a range of price points with data inclusions going up with price and unlimited data banking. Amaysim uses the Optus mobile network for its coverage and also offers 5G network access on all 28-day plans, but with speed caps.

Boost Mobile

Boost Mobile is the only MVNO with full access to the Telstra mobile network and is now owned by Telstra. There’s a range of 28-day plans on offer (with data rollover included), along with a seven-day starter plan and long expiry plans across both six and 12-months. All plans with 5G coverage included on all plans, although speed caps may apply.

Kogan Mobile

Known for its online marketplace, Kogan’s mobile phone offshoot offers a simple range of prepaid phone plans using the Vodafone mobile network. You’ll have the choice between monthly plans, along with a range of prepaid plans with a 365-day expiry period.

OnePass Mobile

OnePass Mobile (formerly known as Catch Connect) offers a simple range of prepaid phone plans across 28-day and 365-day expiry periods. You’ll get access to the Optus 4G and 5G mobile networks (with 5G only on some plans), while you can add on extras to your plan, such as overseas calls and international roaming, for an additional cost.

Coles Mobile

Coles Mobile operates on the Optus mobile network with a simple range of prepaid plans available over both 28-day and 365-day expiry periods. All plans include up to 500GB of data rollover, with selected plans also featuring unlimited standard international calls to 15 countries.

iiNet

Part of the TPG Telecom group, iiNet offers a small range of prepaid phone plans on a monthly expiry period. Plans use the Vodafone 4G and 5G networks, although there are speed caps, and international call inclusions are offered on all plans

Telstra

Telstra offers a selection of prepaid plans across seven-day, 28-day, six-month and 12-month expiry periods. Plans include up to 200GB of continuous data rollover along with 4G and 5G network access, although 5G speeds are capped on some plans at either 150Mbps or 250Mbps.

Other providers

In addition to the above listed providers, our prepaid mobile award also included the following providers:

Vodafone
Optus
TPG

Past prepaid mobile plan provider winners

Here are past winners of Canstar’s Most Satisfied Customers – Prepaid Mobile SIM-Only provider ratings:

2025: ALDI Mobile
2024: Felix
2023: Amaysim
2022: ALDI Mobile
2021: ALDI Mobile
2020: ALDI Mobile
2019: Amaysim
2018: Boost Mobile
2017: ALDI Mobile
2016: ALDI Mobile

FAQs about Canstar’s Prepaid Mobile Plan Providers Awards

Meet our mobile phone experts

Emma BradstockSenior Finance and Utilities Writer

Emma Bradstock has been an authority on consumer phone, internet, technology and streaming markets in Australia for more than seven years, having written more than 300 articles for Canstar. Emma covers a range of topics — from NBN speeds and technology to the latest release phones — and strives to help readers find the right phone and internet plans for their needs. She holds a Bachelor of Arts in Communications and Media from Macquarie University, has more than a decade of professional writing experience in print and digital media, and contributed to Canstar’s Highly Commended award for Best Consumer Technology Coverage in 2024. You can follow Emma on LinkedIn.

Grace KinrossResearcher

Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar’s ratings and awards and help support consumers to make more informed decisions.

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Important Information

For those that love the detail

This advice is general and has not taken into account your objectives, financial situation or needs. Consider whether this advice is right for you.

Best Prepaid Mobile Plan Providers

Most Satisfied Customers

About Canstar’s Most Satisfied Customers Prepaid Mobile Plan Awards

Numbers crunched by Canstar’s researchers

The best prepaid mobile plan providers

ALDI Mobile

Everyday Mobile

Felix

Amaysim

Boost Mobile

Kogan Mobile

OnePass Mobile

Coles Mobile

iiNet

Telstra

Other providers

Past prepaid mobile plan provider winners

FAQs about Canstar’s Prepaid Mobile Plan Providers Awards

What are Canstar’s Most Satisfied Customer Awards?

How many people do we survey for our prepaid provider ratings?

How do we rate prepaid mobile plan providers?

How do we work out the winner?

What other awards does Canstar give?

Does Canstar rate other products?

How do you compare prepaid providers and plans?

What do Aussies think of their prepaid provider and service?

Meet our mobile phone experts

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The gloves are off: TPG takes a swipe at Telstra's coverage claims

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