What are Canstar’s Most Satisfied Customer Awards?

Canstar’s Most Satisfied Customers Awards recognise companies with the most satisfied customers overall based on consumer surveys.

How many people do we survey for our postpaid mobile plan provider ratings?

Canstar surveyed 1,884 Australians with a current postpaid service for their feedback on postpaid providers they’ve been signed up to. Respondents had to have an active postpaid mobile phone account in their name and pay the bills. Market research company PureProfile manages the survey on Canstar’s behalf.

How do we rate postpaid mobile plan providers?

Survey respondents are asked to rate their satisfaction with their postpaid provider from zero to 10, with zero meaning extremely dissatisfied and 10 meaning extremely satisfied. Postpaid mobile provider satisfaction is rated on the following criteria: Value for money: the cost of the plan was reasonable for the plan’s inclusions and service. Customer service: the provider was easy to get in touch with and offered helpful customer service. Sign up and activation: signing up to and activating the service was quick and easy. Billing transparency: the phone bill was clear and easy to understand and pay. Network coverage: the mobile service had good mobile network coverage and connectivity. Plan management: managing the plan and payments was straightforward.

How do we work out the winner?

The Most Satisfied Customers Awards identify which categories have the most influence on customer satisfaction and weights them accordingly. The brand with the highest indexed score is awarded the Canstar Most Satisfied Customers Award for that category.

What other awards does Canstar give?

Canstar also gives Star Ratings to top performing financial products, and Outstanding Value Awards to providers with a range of high-performing products. Canstar’s Innovation Excellence Awards also showcase products and services that break new ground when it comes to helping customers.

Does Canstar rate other products?

Canstar rates products and services over a range of consumer categories, in addition to financial services. Explore Canstar’s Most Satisfied Customers awards here.

How do you compare postpaid providers and plans?

If you’ve decided a postpaid phone plan is right for you, with many providers and plans on the market, it can be tricky to navigate. While it could be tempting to go with a big name telco, it helps to shop around to find the best plan to suit your needs and one that could offer you real value for money. When you’re comparing postpaid SIM-only plans, there are several things you might want to keep in mind. Data: For many of us, the number one measure when looking for a phone plan will be the mobile data inclusions. As we use data more and more on our phones — even for making calls and sending messages — there’s a need for more data on our phone plans. It’s important to work out how much mobile data you need (and will realistically use) and compare plans that will suit your data needs. Cost: For some, cost may be the most important part of deciding which postpaid plan to sign up to. As cost is often linked to data inclusions, the cheaper the plan, the smaller the data inclusions will be. If you have higher data needs, you may need to sign up to a more expensive plan. If finding a cheaper plan is important to you, but you use your mobile data a fair bit, you might need to reduce or monitor your data usage. Mobile network: Choosing a phone plan based on the mobile network might be important if you live in or visit an area which has limited mobile coverage. It’s best to check the network coverage map before signing up to any phone plan, to ensure you’ll have mobile reception in areas you live and frequent. Keep in mind that you don’t need to sign up to a phone plan with the big three telcos (which own and operate the mobile networks), as smaller providers, known as MVNOs, will have access to parts of the mobile network. Other inclusions: Some telcos may offer additional extras or services with plans. This could come in the form of entertainment extras, data banking, international call inclusions along with discount and bonus data offers. While it might not be worth signing up to a phone plan based solely on its extras, it could be a helpful way to narrow down your choices if you need or will use any of these extras. However, be sure to read through any terms and conditions on these offers so you know what you’re signing up to.

What do Aussies think of their postpaid SIM-only service?

According to the Australians surveyed in Canstar’s 2026 postpaid mobile ratings: The average cost of a postpaid SIM-only plan is around $46 per month 51% said they could comfortably afford the monthly costs of their plan, an increase from 41% in our 2025 ratings 25% compared plans to find the best deal before signing up 22% signed up for the cheapest phone plan they could find, a jump up from 19% in our 2025 ratings The top five most important factors for Aussies choosing their postpaid provider are: stable and reliable network connection, wide network coverage, data allowance that fits my usage, good customer service and support, and affordable low-data plan options. 21% have between 20GB and 49.99GB of data, followed by 15% with 50GB to 99.99GB 12% of respondents go over their data allowance monthly 59% claim to have never gone over their data allowance 26% have always had a plan with the same provider 51% have had their monthly phone bill increase over the past year In response to this increase, 89% of respondents have done nothing and stayed on the same plan Of those who stayed on the same plan, 18% claim to have stayed as they were happy to pay a higher price for the same plan 13% stated they knew how to switch to a cheaper provider but couldn’t be bothered 13% claim that because of the increasing cost of living, they have made changes to how much they spend on a plan, and of those, 29% stayed on the same plan but stuck to their included data allowance, while 23% switched to a cheaper plan with another provider and less data.

Best Postpaid Mobile Plan Providers

Written by

Emma BradstockSenior Finance and Utilities Writer

Edited by

Grace KinrossResearcher

30 Jun, 2026

Fact Checked

Consumer Ratings

Most Satisfied Customers

Aussie Broadband has won Canstar’s Most Satisfied Customers award for postpaid SIM-only Mobile Plans, for the first time. It rated higher than other providers across many of the factors that matter most to customers.

About Canstar’s Most Satisfied Customers Postpaid Mobile SIM-Only Provider Awards

Canstar’s Most Satisfied Customers Awards showcase the SIM-only (postpaid) mobile plan providers with the happiest customers across Australia. We ask customers to rate their satisfaction with their current SIM-only phone plan provider across a range of criteria that matters most to them. This includes value for money, network coverage, customer service, plan management, billing transparency, and sign up and activation.

Numbers crunched by Canstar’s researchers

1,884 consumers surveyed
Eight providers assessed
One award winner

Read our methodology

The best postpaid mobile plan providers

Aussie Broadband

Aussie Broadband has won Canstar’s Most Satisfied Customers award for postpaid SIM-only plans for the first time. It was ranked highest across the majority of the factors that matter most to customers including network coverage and customer service, with the exception of value for money where it was still one of the strongest performing providers.

While Aussie Broadband might be more well known as an NBN provider, it offers a simple range of postpaid phone plans using the Optus mobile network. 5G access is available on all plans, but with speed caps. Some plans include international call inclusions and there are no excess data charges.

Everyday Mobile

Everyday Mobile (formerly Woolworths Mobile) offers a simple selection of SIM-only postpaid plans on the Telstra wholesale network. Plans include 5G network access (with speed caps) and up to 1000GB of data banking, along with data gifting and a monthly discount on your grocery shop.

Dodo

Dodo is one of a handful of providers offering mobile, internet and energy plans. The brand offers a simple selection of postpaid phone plans on the Optus mobile network. Plans include no excess data charges, unlimited data banking, and 5G access but with capped speeds.

Moose Mobile

Moose Mobile has a reputation for offering postpaid plans with good value for money and has previously won Canstar’s Outstanding Value award for its range of SIM-only plans. It offers a simple range of month-to-month plans operating on the Vodafone mobile network, most of which include 5G coverage.

Belong

Belong, which is a Telstra subsidiary, offers a simple selection of postpaid plans, which all include 5G network access, although speeds are capped. Data inclusions go up with price, and all plans include unlimited data banking.

Telstra

As Australia’s biggest telco, Telstra offers a wide range of phone plans, including SIM-only postpaid plans. Although its Upfront plans require you to pay your bill in advance, these aren’t the same as its prepaid plans. Telstra’s plans are on the more expensive end, but you’ll get 5G coverage, along with no excess data charges and access to Telstra’s rewards program.

Vodafone

Vodafone offers a wider range of phone plans including plans bundled with a handset, prepaid plans and its SIM-only postpaid plans. It offers a simple selection of month-to-month postpaid plans with 5G network coverage and no excess data charges, so once you’ve used up your high-speed included data, your speeds are capped at 2Mbps.

Optus

Like Telstra and Vodafone, Optus offers a range of phone plans including handset plans and SIM-only postpaid plans. Its simple selection of postpaid plans include 5G network access (with no speed caps), along with unlimited capped-speed data and access to Optus Sub Hub.

Past postpaid mobile plan provider winners

Here are past winners of Canstar’s Most Satisfied Customers – Postpaid Mobile SIM-Only provider ratings:

2025: Moose Mobile
2024: Circles.Life
2023: Circles.Life
2022: Moose Mobile
2021: Moose Mobile
2020: Belong
2019: Southern Phone
2018: Amaysim
2017: Amaysim
2016: Amaysim

FAQs about Canstar’s Postpaid Mobile Plan Provider Awards

Meet our mobile phone experts

Emma BradstockSenior Finance and Utilities Writer

Emma Bradstock has been an authority on consumer phone, internet, technology and streaming markets in Australia for more than seven years, having written more than 300 articles for Canstar. Emma covers a range of topics — from NBN speeds and technology to the latest release phones — and strives to help readers find the right phone and internet plans for their needs. She holds a Bachelor of Arts in Communications and Media from Macquarie University, has more than a decade of professional writing experience in print and digital media, and contributed to Canstar’s Highly Commended award for Best Consumer Technology Coverage in 2024. You can follow Emma on LinkedIn.

Grace KinrossResearcher

Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar’s ratings and awards and help support consumers to make more informed decisions.

Latest Articles in Mobile Phone

30 Jun, 2026

What is the Average Mobile Phone Bill Per Month?

12 Mar, 2026

The gloves are off: TPG takes a swipe at Telstra's coverage claims

Latest Articles in Mobile Phone

30 Jun, 2026

What is the Average Mobile Phone Bill Per Month?

Important Information

For those that love the detail

This advice is general and has not taken into account your objectives, financial situation or needs. Consider whether this advice is right for you.

Best Postpaid Mobile Plan Providers

Most Satisfied Customers

About Canstar’s Most Satisfied Customers Postpaid Mobile SIM-Only Provider Awards

Numbers crunched by Canstar’s researchers

The best postpaid mobile plan providers

Aussie Broadband

Everyday Mobile

Dodo

Moose Mobile

Belong

Telstra

Vodafone

Optus

Past postpaid mobile plan provider winners

FAQs about Canstar’s Postpaid Mobile Plan Provider Awards

What are Canstar’s Most Satisfied Customer Awards?

How many people do we survey for our postpaid mobile plan provider ratings?

How do we rate postpaid mobile plan providers?

How do we work out the winner?

What other awards does Canstar give?

Does Canstar rate other products?

How do you compare postpaid providers and plans?

What do Aussies think of their postpaid SIM-only service?

Meet our mobile phone experts

Latest Articles in Mobile Phone

What is the Average Mobile Phone Bill Per Month?

The gloves are off: TPG takes a swipe at Telstra's coverage claims

Latest Articles in Mobile Phone

What is the Average Mobile Phone Bill Per Month?

Advertiser Disclosure

Mobile Phone Feature Ratings & Sort Order

Comparisons not Recommendations

Unlimited Data

Mobile Phone Plan Savings Calculations & Important Information