Are they licensed?
Check your broker is licensed to give you credit advice, including details about the licences they hold.
For example, Finspo is licensed under the National Consumer Credit Protection Act 2009 and an FBAA member. You could also do an online check yourself. Industry bodies representing mortgage brokers, like the Finance Brokers Association of Australia Limited (FBAA) and the MFAA may be able to help with this.
Licensed mortgage brokers are regulated by the Australian Securities and Investments Commission (ASIC), which issues and enforces rules on how brokers operate. For example, mortgage brokers are required to act in your best interests if a conflict arises between your needs and that of the lenders a broker works with. Mortgage brokers are also required to reduce the potential for conflicts of interest that impact the advice they give.
How many lenders do they deal with?
Generally the more options a broker can offer you, the better. There may be little advantage to using a mortgage broker that recommends products from only two or three lenders. It could also be worth asking whether they have a bias towards any particular lender and if so, why?
What is their ownership structure?
Ask if a major bank or lender has an ownership stake in their business. You may be concerned the mortgage broker will try and direct your business to this particular institution, causing you to miss out on an even better home loan deal if one is available. Likewise, it may be important for you to know your mortgage broker is independent.
Our mortgage broker partner, Finspo, is privately funded and independently managed.
What are their fees and commissions?
Enquire about how much they’ll be paid by the lender for referring your business to them. Do some lenders pay them more than others? It could also be worth checking how their commission will be structured. For example, will it be an upfront commission or one that is paid to them on a recurring basis for as long as you have the loan?
What will the borrowing costs be?
While you may not be required to pay your mortgage broker a fee, it’s important to understand the various costs you may incur when you take out a loan. These could be a loan application and property valuation fees, as well as lenders mortgage insurance (LMI) in some cases. These fees are in addition to the interest charges that apply to the loan. A mortgage broker should be able to explain how these costs will differ based on the various options they suggest.
What post-settlement services do they provide?
Some mortgage brokers offer ongoing support, usually in the form of conducting an annual review to ensure your loan still meets your needs, and may even contact the lender on your behalf to negotiate a discounted rate.
Our mortgage broker partner, Finspo, provides helpful check-ins, timely updates, and relevant information that may affect your home loan, such as when the RBA cash rate changes.