ME Bank outage leaves some customers locked out of online accounts on payday

Another payday, another banking outage. A bank that operates totally online is currently unable to provide mobile and internet banking services to some of its customers.

ME Bank told customers on X mid-morning on Thursday that there were issues with its mobile app and internet banking. At 2.20pm AEDT the issues were still ongoing.

As a high number of employers typically do their payroll runs today, the outage means some customers have reported on social media that they’ve been unable to receive their wages or transfer money between accounts.

A similar problem was heavily criticised a fortnight ago when a major Commonwealth Bank outage – also on a Thursday – stalled salary payments for several days.

https://twitter.com/jrrdrbb/status/1189708094441345024?s=20

ME Bank, which is operated fully online and has no branches, said on its website at 1pm that some customers were finding it slow to login and transact.

“Our team is working hard to bring services back up and understand this is frustrating,” the bank said.

“Our contact centre has longer than usual wait times, however we’ll be updating this page as we know more.

“Again, we’re sorry for interrupting your day.”

Seriously guys, we've only been with you since April for both of our mortgages & there have been multiple issues like this. We have another mortgage coming next year & considering moving all 3 if this isn't improved & if we can get better rates.

— Liz (@justarandomliz) October 30, 2019

ME Bank said the following services were still working, at the time of writing:

Credit and debit cards
EFTPOS
ATMs

The bank said the following services were “unavailable for some customers”, at the time of writing:

Internet banking
Mobile app

Update 2.20pm – We're sorry to say we're still having issues with our mobile app and internet banking. We're working to resolve this and are here to help you.

✔️ Cards, EFTPOS & ATMs are working
❌ Internet banking & mobile app are unavailablehttps://t.co/Kz5oVQWmDp

— ME (@mebank) October 31, 2019

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Image source: TK Kurikawa (Shutterstock)

Ellie McLachlan

Former Content Lead

Ellie McLachlan is the former Content Lead at Canstar, helping to shape and deliver the content strategy. She specialises in covering mortgage and everday money topics and breaking finance news. An experienced journalist, Ellie has made her mark working in digital, broadcast and print media, serving in positions such as Editor at News Corp Australia's Compare Money and also News.com.au's Best Of Money, as Story Strategy Coach at the Australian Conservation Foundation, as a lifestyle reporter at The Urban List, The Courier Mail and The Sunshine Coast Daily, as well as radio presenter at 4ZZZ. While at Canstar, Ellie has written well over 500 finance articles and her work is regularly referenced by other publishers, including Business Insider, The Motley Fool and The New Daily. Her expert financial commentary has been featured in publications such as Yahoo Finance and the Herald Sun. Ellie studied a Bachelor of Journalism and Arts (Peace and Conflict Studies) at the University of Queensland. Follow Ellie on LinkedIn, Twitter, and Canstar on Facebook. Meet the Canstar Editorial Team.