ME Bank told customers on Twitter mid-morning on Thursday that there were issues with its mobile app and internet banking. At 2.20pm AEDT the issues were still ongoing.
As a high number of employers typically do their payroll runs today, the outage means some customers have reported on social media that they’ve been unable to receive their wages or transfer money between accounts.
A similar problem was heavily criticised a fortnight ago when a major Commonwealth Bank outage – also on a Thursday – stalled salary payments for several days.
How do you propose people transfer money between their accounts, dudes? I feel like if you are gonna run a branchless bank your internet services need to work approximately, oh, 100% of the time.
— the 2019-20 Willie Dustice Leadership Award winner (@jrrdrbb) October 31, 2019
ME Bank, which is operated fully online and has no branches, said on its website at 1pm that some customers were finding it slow to login and transact.
“Our team is working hard to bring services back up and understand this is frustrating,” the bank said.
“Our contact centre has longer than usual wait times, however we’ll be updating this page as we know more.
“Again, we’re sorry for interrupting your day.”
Seriously guys, we've only been with you since April for both of our mortgages & there have been multiple issues like this. We have another mortgage coming next year & considering moving all 3 if this isn't improved & if we can get better rates.
— Liz (@lizzy3091705) October 30, 2019
ME Bank said the following services were still working, at the time of writing:
- Credit and debit cards
The bank said the following services were “unavailable for some customers”, at the time of writing:
- Internet banking
- Mobile app
Update 2.20pm – We're sorry to say we're still having issues with our mobile app and internet banking. We're working to resolve this and are here to help you.
✔️ Cards, EFTPOS & ATMs are working
❌ Internet banking & mobile app are unavailablehttps://t.co/Kz5oVQWmDp
— ME (@mebank) October 31, 2019
Image source: TK Kurikawa (Shutterstock)