Canstar’s Group Manager, Research and Ratings Mitch Watson said CommInsure’s win recognised their continued focus on providing Australians with outstanding value insurance.
“CommInsure’s consistent winning position is driven by the fact that they have gone to market time and time again with competitively priced premiums and coupled this with well-rounded cover,” said Mitch.
“We’ve seen CommInsure continue to enhance their home and contents policies over the years by listening to their customers, such as when they removed the need for Australians to purchase additional cover like motor burnout by making it standard.”
“Their policy has a wide range of cover and includes cover for things like jewellery, accidental breakage and flood as standard. Additional cover can be purchased for items which leave the house.”
Miles Sowden, General Manager General Insurance at CommInsure said the insurance provider was absolutely delighted to have received the coveted award for the tenth year in a row.
“This win acknowledges both the high quality of our cover and the outstanding value for money it represents. It also tells us our continuous focus on customer service is paying off and gives us greater confidence we can continue to offer customers some of the best value in the market,” Miles said.
Miles said CommInsure’s ability to be there for customers when and where they’re needed through the Commonwealth Bank’s extensive branch network was another unique advantage.
“The kind of access we can offer customers is difficult to replicate, along with our ability to respond nimbly during challenging times. For example, when our Lismore branch was affected by flooding in the aftermath of Cyclone Debbie we quickly set up a mobile branch to support customers over that period,” Miles said.
Miles said the rise of Millennials in the workforce, increasing urbanisation and fundamental changes in home loan affordability were all factors likely to influence the home and contents insurance industry moving forward.
“It is a dynamic time for our industry, and it is up to us to respond to these shifts with relevant and meaningful offers to meet different customer needs,” Miles said.
This year Canstar researched and rated 147 home insurance and home and contents insurance policies from 51 providers. In determining which providers demonstrate outstanding value, Canstar seeks an ideal combination of price and features.
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