Most Satisfied Customers Award Winner
BritBox
Britbox has won Canstar’s 2026 Most Satisfied Customers Award for pay TV and streaming service, with Aussies rating it the highest across the categories that drive customer satisfaction.
How we rate streaming services and pay TV
Our review compares pay TV and streaming services on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which pay TV and streaming service they think is best!
How many Australians do we survey for our ratings?
Canstar surveyed 13,531 Australians for their feedback on the Australian streaming service(s) and pay TV they currently subscribe to.
- The outcomes reported in these ratings are measured via PureProfile’s accredited online research panel.
What criteria are used to rate streaming services and pay TV?
Respondents rate their satisfaction with their streaming service(s) and pay TV from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
- Value for money
- Choice of content: (e.g., shows, movies, sports, etc.)
- Ease of sign up
- Availability of new releases
- Ease of use: (e.g., navigation, how easy it is to find what you want)
How do we determine the winner?
The winner is the brand Aussies rate highest for the things that matter most to customers, based on overall satisfaction. To see how we crunch the numbers, check out our methodology page.
Which streaming services and pay TV providers do we rate?
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
- Britbox
- HayU
- Netflix
- Amazon Prime Video
- Fetch TV
- Disney+
- Paramount+
- Apple TV+
- Stan
- Kayo
- Binge
- Foxtel
What’s the best streaming service in Australia?
The best streaming service for you will depend on your personal taste and budget, but here’s a rundown of the top five platforms from our 2026 survey.
1. BritBox: Most Satisfied Customers
The winner of this year’s Most Satisfied Customer award, BritBox is an affordable way to watch your favourite British classics and new releases, and keep up with an extensive range of content from BBC channels.
Shows on BritBox: Absolutely Fabulous, Downton Abbey, Broadchurch, Call The Midwife, Black Adder, Would I Lie to You.
Movies on BritBox: Six Minutes To Midnight, Persuasion, Northanger Abbey, I am Ruth, Operation Mincemeat.
2. Hayu
Hayu is the go-to, low-cost service for reality TV fans. Dedicated entirely to unscripted drama like The Real Housewives and Below Deck, its key feature is providing new episodes on the exact same day they air in the US.
Shows on Hayu: Vanderpump Rules, Keeping Up With The Kardashians, Summer House, Botched.
3. Netflix
Netflix is the original powerhouse in video streaming. Known for its award-winning originals and extensive catalogue, Netflix still dominates streaming in Australia, more than a decade after it launched here, despite recent price hikes and restrictions around password sharing.
Shows on Netflix: Wednesday, Black Mirror, Stranger Things, You, Bridgerton, Squid Game.
Movies on Netflix: KPop Demon Hunters, Knives Out, No Hard Feelings, Remarkably Bright Creatures.
4. Amazon Prime Video
With one of largest content libraries and the option to combine multiple streaming subscriptions in one place, Prime Video is a good option for those looking to meet all their streaming needs in one place.
Shows on Prime Video: The Summer I Turned Pretty, Fallout, Fleabag, The Boys, Reacher, Invincible.
Movies on Prime Video: 28 Years Later, The Gentlemen, Kill Bill, John Wick, Man of Steel.
5. Fetch TV
Fetch TV is an entertainment provider that partners with broadband networks to bring live television and premium channels into Aussie homes. It uses set-top boxes to let you rent or buy movies, watch free-to-air channels, utilise paid channel packs and bundle streaming subscriptions.
Shows on Fetch TV: Doctor Who, Game of Thrones, Bluey, Law and Order, The Walking Dead.
Movies on Fetch TV: Venom, Just Go With It, La La Land, Jumanji, Bohemian Rhapsody.
What other streaming services are available in Australia?
Australia's streaming market extends far beyond the top five providers mentioned above. There are platforms that cater to a range of interests, including dedicated sports coverage, curated horror collections and animation exclusives.
- Stan
- BINGE
- Foxtel
- HBO Max
- YouTube Premium
- Kayo Sports
- Paramount+
- DocPlay
- iwonder
- Shudder
- Acorn TV
- Crunchyroll
- Tubi TV
