2021 Most Satisfied Customers – Car Insurer

2021 Most Satisfied Customers – Car Insurer

Canstar’s Customer Satisfaction Awards are based on how content customers are with a particular financial institution or insurance provider. They complement our Star Ratings and Awards, which are calculated by Canstar’s expert researchers.

Read on to see which car insurers had the most satisfied customers across Australia in 2021. We also reveal which roadside assistance customers and seniors insurance customers (which considers car and home insurance for over 60s) were the most satisfied.

Released July 2021

2021 Most Satisfied Customers – Car Insurer

Car Insurer – National Award Winner

ANZ

Car Insurer – State Award Winners

ANZ
Youi
RAA
RAC

Roadside Assistance – State Award Winners

NRMA
RACV
RACQ

Seniors Insurer Award Winner

Youi

Numbers crunched by Canstar Researchers

Read Methodology

8,917

people surveyed across the three categories

4

Award-winning car insurers

3

Award-winning roadside assistance providers

1

Award-winning seniors insurer

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What drives customer satisfaction among Aussie motorists and seniors with car or home insurance?

Find out which factors were the most important for car insurance, roadside assist and seniors customers who have car or home insurance.

2021 Most Satisfied Customers Award Winners

Car Insurer

ANZ: Outstanding Value Award Winner for Credit Cards

Roadside Assistance

About Star Ratings

View Current Star Ratings and Awards

View the 2020 Most Satisfied Customers - Car Insurer Award Results

Important Information

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If you decide to apply for an insurance product, you will deal directly with an insurance provider, and not with Canstar. The inclusions mentioned represent a selection of what is covered at the time of writing. Additional terms and conditions may apply to different features. Additional fees may apply to the product. Premiums, product information and inclusions should be confirmed with the relevant insurance provider. Please ensure that you read the product disclosure statement to determine all the current options and inclusions for the product you are considering.

The Company listed above may use or be used by another company to arrange, issue, distribute or sell its insurance policies to customers. For more information on the issuer of the policy, please read the product disclosure statement, fact sheets and any other information provided in relation to the product. A copy of the relevant product disclosure statement is available from the Company.
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