About Canstar’s Most Satisfied Customers LPG National Awards
Canstar’s Most Satisfied Customers Awards shine a light on LPG suppliers with the happiest customers in Australia. We ask customers to rate their satisfaction with their current LPG supplier, by overall satisfaction as well as important criteria like customer service, how clear their bill and prices are, delivery service, ease of sign-up and value for money.
Numbers crunched by Canstar’s researchers
- 1,258 customers surveyed
- Four providers assessed
- One award winner
The best LPG supplier in Australia
The brands rated are listed below in order of best overall satisfaction.
1. Supagas

In 2025, Supagas is Australia’s best-rated LPG supplier for the fifth year running.
Supagas is a leading supplier of LPG in Australia, with a history dating back to 1968. The company supplies residential LPG in a wide range of bottle sizes, including smaller cylinders as well as larger bulk orders. These can be rented on a monthly basis or purchased outright.
Customers can also line up home delivery or visit their nearest Supagas location to swap their empty cylinders for a new or reconditioned full cylinder. In addition to LPG, Supagas also sells and rents out outdoor heaters.
2. Origin

Origin is one of Australia’s largest suppliers of residential and commercial LPG, in addition to being one of the country’s most prominent electricity, natural gas and solar retailers. Origin LPG customers can order regular or one-off gas deliveries or bottle refills, with the company offering easy live tracking and account management through the Origin App. Origin was rated second in Canstar's 2025 Most Satisfied Customers award for LPG suppliers in Australia.
3. Kleenheat
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Kleenheat is one of the biggest natural gas retailers in Perth, and was previously a major supplier of LPG. However, in December 2024 competitor Supagas acquired Kleenheat’s LPG cylinder and bulk tank operation in Western Australia and Northern Territory.
Existing Kleenheat LPG customers have been asked to activate a Supagas account and order all LPG cylinders and refills from the new retailer going forward. Note that Kleenheat still operates as a natural gas supplier in WA. Kleenheat came third in the 2025 Most Satisfied Customers award for LPG suppliers in Australia.
4. Elgas
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Elgas is Australia’s largest LPG gas supplier, offering customers across the country local gas bottle deliveries as well as LPG bottle plans. Elgas has over 1,000 regional LPG supply locations and claims to offer competitive rates, no lock-in contracts and no residential establishment fees. Elgas placed fourth in Australia's 2025 Most Satisfied Customers award for LPG suppliers.
Previous winners
Supagas has been the winner of Canstar's Most Satisfied Customers award for LPG Suppliers for the past four consecutive years, from 2021 to 2024.
- 2024: Supagas
- 2023: Supagas
- 2022: Supagas
- 2021: Supagas
- 2020: Kleenheat
- 2019: Agas National
FAQs about Canstar's LPG national provider award
Canstar’s Most Satisfied Customers Awards recognise companies with the most satisfied customers overall based on consumer surveys.
Canstar surveyed 1,258 LPG account-paying Australian residents with bottled gas connected to their house about their experience with their LPG supplier.
Market research company PureProfile manages the survey on Canstar’s behalf.
Respondents rate their satisfaction with their LPG supplier from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Respondents rate how satisfied they are with their suppliers in the following areas:
- Overall satisfaction with their LPG supplier
- Value for money
- Customer service: e.g. email, telephone service, online chat.
- Bill and cost clarity: i.e. do you understand your bill?
- Delivery Service: i.e.are the delivery times and options convenient?
- Ease of sign-up/purchase
The winning brand receives the highest overall rating once all the scores from each category are combined and averaged.
Canstar also gives Star Ratings to top performing financial products, and Outstanding Value Awards to providers with a range of high-performing products. Canstar’s Innovation Excellence Awards also showcase products and services that break new ground when it comes to helping
Canstar rates products and services over a range of consumer categories, in addition to financial services.
While Origin, Elgas and Supagas operate nationally, most LPG gas suppliers only service particular areas, so location is going to be a major factor in picking where you get your bottled gas from. That said, if you do have more than one or two options where you live, it makes sense to look for a supplier that makes the ordering and delivery process as convenient as possible.
As mentioned in this report, most suppliers have helpful and easy-to-use websites. But ultimately, your satisfaction will likely be determined by:
- The price you pay
- The customer service you receive – not just online, but on the phone and during your delivery process too.
LPG is available in most areas across Australia. While many LPG suppliers will only operate locally, a couple of the larger companies – namely Origin, Elgas and Supagas – deliver LPG to most parts of the country. But keep in mind that the further your supplier needs to travel, the more you may pay for LPG delivery.
While our ratings include four of the most prominent LPG suppliers in Australia, you may find others operating in your area.
Natural gas is generally cheaper mer megajoule (MJ) than LPG, but natural gas customers must pay an additional ‘supply charge’ - a fee for each day you're connected to the mains gas network. This charge applies regardless of whether you actually use any gas or not.
LPG customers may also have to pay a ‘gas service charge’, which is essentially a rental charge for the gas cylinders.
For this reason, natural gas may be better suited for customers with high gas usage, because their usage rate savings could help to negate the additional supply charges. Households with moderate or low gas usage would possibly be better off with LPG, even if a mains gas connection is available. This all depends on a number of variables, including:
- The price of LPG at the time
- What natural gas deals are available in your area, and
- How many appliances you are looking to power with the fuel type.


















