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Bundled energy and telecommunications 2026 award small logo

Most Satisfied Customers

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Origin has once again taken home Canstar’s Bundled Energy and Telecommunications award. The energy giant performed highly in all categories that Aussies find important, including customer service where it received the highest score.


About Canstar’s Most Satisfied Customers Bundled Energy and Telecommunications Awards

Canstar’s Most Satisfied Customers Awards showcase the brands with the happiest customers in Australia. We ask customers to rate their satisfaction with their current energy and telco plan bundle based on important criteria like customer service, value for money, ease of sign-up, plan flexibility, network coverage and reliability, online tools and advice and bill cost and clarity.


Numbers crunched by Canstar’s researchers

  • 2,765 customers surveyed
  • Six providers assessed
  • Three providers shortlisted
  • One award winner

Read our methodology


The best bundled energy and telecommunications providers in 2026

The brands rated are listed below in order of best overall satisfaction.

1. Origin Energy

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Origin Energy is the winner of the 2026 Most Satisfied Customers Awards for Bundled Energy Telecommunications. 

One of the three biggest names in Aussie energy, Origin Energy also offers residential NBN and fibre internet. These plans are available either bundled with energy or as a standalone option. While Origin Energy’s prices aren’t the cheapest on the market, customers can enjoy a $10 monthly broadband discount by bundling their internet with Origin Energy’s energy plans, which include electricity, natural gas or LPG.

In terms of energy products, Origin Energy services New South Wales, Victoria, South East Queensland, South Australia and the Australian Capital Territory, with a range of electricity and gas market offers available in each state. Plans include features such as Everyday Rewards points, competitive solar feed-in tariffs and solar-specific offers.


2. AGL

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As Australia’s second-largest energy provider, AGL offers customers in NSW, VIC, QLD and SA a range of electricity and natural gas products, with gas also available in Western Australia. AGL’s electricity plans include variable rate offers and a Netflix plan with included streaming. The company also sells a specialised seniors plan.

Aside from energy, AGL also offers home internet and mobile, both of which come with discounts when bundled with AGL Energy. NBN customers can save up to $15 per month on their broadband fees, while mobile plans come with a $10 monthly discount.

AGL’s mobile plans are month-to-month and SIM only, with coverage on the Optus 4G and 5G network. This year, AGL sits comfortably at second place for overall satisfaction. 


3. Dodo

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Dodo made its start as a popular low-cost broadband provider, eventually moving into mobile and later, electricity and gas. Dodo’s electricity options are now available in NSW, VIC, QLD and SA. 

Dodo currently offers a monthly bundling discount, depending on how many services you’re signed up for: 

  • $15: If you bundle NBN with mobile, electricity and gas. 
  • $12: If you bundle NBN with two other services.
  • $5: If you bundle NBN with one other service.

Dodo also offers a suite of SIM-only postpaid mobile plans on the Optus 4G and 5G network. Dodo finished in third place for overall satisfaction, but earned a high score for the value for money category. 


Previous winners

Origin has been the sole winner of our Most Satisfied Customers Awards for Bundled Energy and Telecommunications, earning first place in 2023, 2024, 2025 and 2026. 

  • 2025: Origin Energy
  • 2024: Origin Energy
  • 2023: Origin Energy

FAQs about Canstar's bundled energy and telecommunications award

Meet our energy experts

Tara Donnelly is Canstar's Managing Editor, Utilities, leading the team that focuses on energy, telecommunications and consumer technology. For more than a decade she has authored hundreds of articles covering these topics across Australia, the US and Canada, including seven years as part of the Canstar Group. Her expertise has seen her appear in national media including 9 News, 7 News, Sunrise, the ABC , The Australian Financial Review4BC Radio and The Sydney Morning Herald. Tara has been nominated for multiple awards for her technology reporting, including Canstar’s highly commended recognition for Best Consumer Technology Coverage in 2024. She has a Bachelor of Communications from the University of Canberra and is passionate about simplifying complex subjects so consumers aren’t just informed, they’re connected and confident. You can follow Tara on LinkedIn.

Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar’s ratings and awards and help support consumers to make more informed decisions.

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