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About Canstar’s Most Satisfied Customers Bundled Energy and Telecommunications Awards
Canstar’s Most Satisfied Customers Awards showcases the brands with the happiest customers in Australia. We ask customers to rate their satisfaction with their current energy and telco plan bundle by overall satisfaction as well as important criteria like customer service, value for money, ease of sign-up, plan flexibility, network coverage and reliability, online tools and advice and bill cost and clarity.
Numbers crunched by Canstar’s researchers
- 668 customers surveyed
- Five providers assessed
- Three providers shortlisted
- One award winner
The best bundled energy and telecommunications providers in 2025
The brands rated are listed below in order of best overall satisfaction.
1. Origin Energy
One of the three biggest names in Aussie energy, Origin Energy also offers residential NBN and fibre internet. These are available bundled with energy or as a standalone plan. While Origin Energy’s prices aren’t the cheapest on the market, customers can earn a $10 monthly broadband discount by bundling their internet with Origin Energy’s energy plans, which include electricity, natural gas or LPG.
In terms of energy products, Origin Energy services New South Wales, Victoria, South East Queensland, South Australia and the Australian Capital Territory, with a range of electricity and gas market offers available in each state. Plans include features such as Everyday Rewards points, competitive solar feed-in tariffs and solar-specific offers.
2. AGL
As Australia’s second-largest energy provider, AGL offers customers in NSW, VIC, QLD and SA a range of electricity and natural gas products, with gas also available in WA. AGL’s electricity plans include variable rate offers and a Netflix plan with included streaming. The company also sells a specialised seniors plan.
Aside from energy, AGL also offers home internet and mobile, both of which come with discounts when bundling with AGL Energy. NBN customers can save $15 per month on their broadband fees, while mobile plans come with a $10 monthly discount. AGL’s mobile plans are month-to-month and SIM only, with coverage on the Optus 4G and 5G network. AGL came in second place in 2025 in our Most Satisfied Customers Awards – Bundled Energy and Telecommunications.
3. Dodo
Dodo made its start as a popular low-cost broadband provider, eventually moving into mobile and later, electricity and gas. Dodo’s electricity options are now available in NSW, VIC, QLD and SA.
Dodo also offers a suite of SIM-only postpaid mobile plans on the Optus 4G and 5G network, however these don’t come with a discount for bundling with energy or internet. Dodo finishes the top three Bundled Energy and Telecommunications providers in our 2025 Most Satisfied Customers Awards.
Previous winners
Origin has been the sole winner of our Most Satisfied Customers Awards for Bundled Energy and Telecommunications, earning first place in 2023, 2024 and now 2025.
- 2024: Origin Energy
- 2023: Origin Energy
FAQs about Canstar's bundled energy and telecommunications award
Canstar’s Most Satisfied Customers Awards recognise companies with the most satisfied customers overall based on consumer surveys.
Canstar surveyed 668 Australian residents that pay their bills and bundle their energy and telecommunications plans through the same provider about their experience with their energy retailer.
Market research company PureProfile manages the survey on Canstar’s behalf.
Respondents rate their satisfaction with their bundled utilities provider from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Respondents rate how satisfied they are with their providers in the following areas:
- Overall satisfaction: Measured consumer satisfaction with a bundled utilities provider as an individual score NOT a combined total of all criteria.
- Value for money: Cost was low for the quality and performance of the plan or service.
- Customer service: The bundled utilities provider had multiple service points for customers, e.g. telephone, email, online chat.
- Ease of sign-up: The bundled utilities provider had a simple sign-up process.
- Plan flexibility: The bundled utilities provider offered the option to customise your plan, or switch between plans as needed.
- Network coverage and reliability: The bundled utilities provider offered strong network coverage with a consistent performance and speed.
- Online tools and advice: The bundled utilities provider had an app or online account to monitor energy or telco usage, pay bills and manage account information.
- Bill and cost clarity: The bundled utilities provider had an easy-to-understand bill.
The winning brand receives the highest overall rating once all the scores from each category are combined and averaged.
Canstar also gives Star Ratings to top performing financial products, and Outstanding Value Awards to providers with a range of high-performing products. Canstar’s Innovation Excellence Awards also showcase products and services that break new ground when it comes to helping customers.
Canstar rates products and services over a range of consumer categories, in addition to financial services.
There are currently six providers who offer bundled energy and telco plan options.
While most bundled utilities providers do offer some sort of incentive for bundling or combining services on one account — such as a monthly discount — whether this will be cheaper in the long run will depend on both your energy and broadband needs.
You’ll want to consider the annual cost of your energy plan compared to other offers on the market, and look at usage and supply charges to see how that half of your bundle stacks up. If you can save more than the monthly discount by going elsewhere, it may not be worth it to pair your energy plan with your internet just to score a broadband discount; likewise, you may also find cheaper internet plans from standalone providers.
Overall, checking the fine print of your bundled plan will help you determine if it’s a good deal when compared to mixing-and-matching energy and telco providers.
There’s several factors that may influence your decision-making when choosing to bundle energy, internet or mobile. We asked Australian survey respondents to cite the main reasons why they opted to bundle energy and telecommunications. Here’s what we found:
- 47% of respondents feel it’s more convenient to have services bundled.
- 38% think it’s cheaper to bundle their services.
- 9% are simply loyal to a brand for both energy and telco plans.
Some additional insights from our survey show that 39% of Aussies who bundle think they get a good deal on their electricity, gas, mobile and internet through bundling with a single provider down from 55% in 2024. A little over one-third (36%) knew what their energy supply and usage charges are, and 43% liked to manage their utilities accounts online.
Only 20% say they find it difficult to predict what their next utilities bill will be, and 17% would like to switch providers in the near future.
