About EnergyAustralia
EnergyAustralia, first formed as TruEnergy, is Australia’s third largest energy retailer behind AGL and Origin Energy, with over 1.6 million customers.
EnergyAustralia offers electricity to homes and businesses in New South Wales, Victoria, South Australia, South East Queensland and the ACT. Customers in NSW, VIC, SA and ACT can also sign up to natural gas plans.
EnergyAustralia pros and cons
Pros
- Fixed rate plans available
- Dual fuel bundles available
- Generous solar feed-in tariffs.
Cons
- Connection, disconnection and credit card payment fees apply
- Fees for GreenPower options
- Fewer plan options than some other providers.
EnergyAustralia electricity
These are EnergyAustralia’s electricity plans currently on Canstar’s database.
- Flexi Plan
- Rate Fix Plan
- Standing Offer.
EnergyAustralia plans in NSW
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Reference price comparison (Basic Plan Information) |
---|---|---|---|---|
Energy Australia | Flexi Plan | $1,612 | $1,612 | 18% less |
Energy Australia | Rate Fix | $1,789 | $1,789 | 9% less |
Energy Australia | Solar Max | $1,965 | $1,965 | Equal to |
Energy Australia | Standing Offer (Home) | $1,965 | $1,965 | Equal to |
EnergyAustralia plans in VIC
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Reference price comparison (Energy Fact Sheet) |
---|---|---|---|---|
Energy Australia | Flexi Plan - Peak Only | $1,315 | $1,315 | 15% less |
Energy Australia | Rate Fix - Peak Only | $1,423 | $1,423 | 8% less |
Energy Australia | Solar Max - Peak Only | $1,547 | $1,547 | 0% more |
Energy Australia | Standing Offer (Home) - Peak Only | $1,547 | $1,547 | 0% more |
EnergyAustralia plans in QLD
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Reference price comparison (Basic Plan Information) |
---|---|---|---|---|
Energy Australia | Flexi Plan | $1,929 | $1,929 | 10% less |
Energy Australia | Rate Fix | $2,036 | $2,036 | 5% less |
Energy Australia | Solar Max | $2,143 | $2,143 | Equal to |
Energy Australia | Standing Offer (Home) | $2,143 | $2,143 | Equal to |
EnergyAustralia plans in SA
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Reference price comparison (Basic Plan Information) |
---|---|---|---|---|
Energy Australia | Flexi Plan | $2,140 | $2,140 | 7% less |
Energy Australia | Rate Fix | $2,209 | $2,209 | 4% less |
Energy Australia | Solar Max | $2,301 | $2,301 | Equal to |
Energy Australia | Standing Offer (Home) | $2,301 | $2,301 | Equal to |
EnergyAustralia natural gas
EnergyAustralia offers natural gas plans to customers in NSW, VIC, SA and ACT. These plans mirror the electricity plans in terms of name and bonuses.
- Flexi Plan
- Rate Fix Plan
- Standing Offer.
EnergyAustralia solar
EnergyAustralia offers solar feed-in tariffs (FiT) on all of its plans. Customers looking for a more generous solar FiT might prefer from EnergyAustralia’s solar-specific plan. Plans with higher FiTs may have higher usage rates.
EnergyAustralia solar plans
EnergyAustralia’s Solar Max plan includes a higher FiT for your first 12kWh of electricity exported per day.
EnergyAustralia solar feed-in tariffs (FiTs)
NSW | VIC | SA | QLD | ACT | |
---|---|---|---|---|---|
Standard FiT | 4c/kWh | 1.5c/kWh | 3c/kWh | 4c/kWh | 4c/kWh |
Solar Max FiT | 10c/kWh for the first 12kWh/day, 4c/kWh thereafter | 10c/kWh for the first 12kWh/day, 3c/kWh thereafter | 10c/kWh for the first 12kWh/day, 1.5c/kWh thereafter | 10c/kWh for the first 12kWh/day, 4c/kWh thereafter | 10c/kWh for the first 12kWh/day, 4c/kWh thereafter |
EnergyAustralia benefits and rewards
EnergyAustralia PowerResponse
EnergyAustralia doesn’t offer a rewards program the same way other providers do. Instead, its PowerResponse program offers electricity credits to customers who reduce electricity usage during nominated peak times. Customers can opt into a PowerResponse ‘event’ and try to reduce their household usage during this time. EnergyAustralia customers taking part in a PowerResponse event can receive:
- $1 for every time they opt into a PowerResponse event and reduce electricity usage.
- $2 for every kilowatt hour (kWh) of energy that is saved during a PowerResponse event compared to your estimated baseline usage.
The credits earned will be active in your account within 20 days of the PowerResponse event.
Utilities bundling
Though EnergyAustralia doesn’t offer internet and mobile plans, it does offer dual fuel plans with guaranteed discounts for customers who bundle electricity and gas.
Compare your options and decide if dual fuel discounts will offer better value than signing up to separate electricity and gas plans from different providers.
EnergyAustralia accounts and billing
EnergyAustralia mobile app
EnergyAustralia’s mobile app has a range of features that help customers access and understand their household energy needs.
- Electricity usage checker: Customers with smart meters see their electricity usage. Customers cannot see their gas or solar usage currently.
- Pay your bills: Access current bill cost, bill projection and pay outstanding bills.
- Change your details: Update personal information, payment details and contact information.
EnergyAustralia website
The EnergyAustralia website offers the same features as the mobile app including access to customer support.
How do customers rate EnergyAustralia?
EnergyAustralia has rated among the top picks in one of Canstar's customer satisfaction surveys.
Find out more about our award ratings and methodology.
Should I choose EnergyAustralia?
As one of the ‘Big 3’ energy providers in Australia, EnergyAustralia is a household name, offering a small range of uncomplicated plans and generous solar FiTs. It’s one of a few providers to offer a fixed rate plan across most of Australia, which may benefit customers wanting to avoid unexpected rate changes.
FAQs about EnergyAustralia
EnergyAustralia doesn’t offer specific plans for electric vehicle owners.
EnergyAustralia allows customers to opt for 10%, 20% or 100% of their electricity use to be matched by renewable energy, via the GreenPower program. Keep in mind that EnergyAustralia charges a fee for each percentage of GreenPower you choose.
EnergyAustralia doesn’t offer a specific seniors-only plan. However, seniors card holders can access discounted rates.
Yes, EnergyAustralia offers a fixed rate plan. The Rate Fix plan guarantees fixed electricity rates for 12 months with no lock-in contracts.
EnergyAustralia has a financial hardship program called EnergyAssist. Customers experiencing financial hardship should contact EnergyAustralia to discuss their options.
State and government concessions are available to eligible EnergyAustralia customers.
Small businesses can sign up to EnergyAustralia plans, with more information available on the EnergyAustralia website.