2023 Most Satisfied Customer Awards: Banking
Canstar's 2023 Most Satisfied Customer Awards: Banking
Australia’s largest comparison site, Canstar, releases its
2023 Banking Customer Satisfaction Awards.
Released: 26 July, 2023
About the Customer Satisfaction Awards
Canstar’s Customer Satisfaction Awards are based on how content customers are with a particular financial institution or insurance provider, and complements our Star Ratings and Awards that are assessed and calculated by Canstar’s expert researchers.
You can learn more about our Award process in the methodology.
Numbers crunched by Canstar Researchers
- 9,122 consumer surveys considered
- 7 award-winning providers
Read our methodology →
See all Canstar Star Ratings and Award results →
Congratulations to the winning brands
(Winners are listed alphabetically)
American Express
Most Satisfied Customers Award – Rewards Credit Card Provider
American Express (Amex) is a globally integrated payments company. Originally beginning as a freight forwarding company in 1850, American Express entered the Australian market in 1954 and launched the first Amex card in Australia in 1974. American Express provides credit cards, charge cards and various insurance products.
Bank Australia
Most Satisfied Customers Award – Credit Cards
Founded in 1957 as the CSIRO Co-operative Credit Society Ltd, Bank Australia is a customer owned bank headquartered in Victoria. On top of credit cards, Bank Australia also provides transaction and savings accounts, term deposits, home loans and personal loans.
Beyond Bank
Most Satisfied Customers Award – Customer Owned Bank
Formed more than 60 years ago, Beyond Bank claims to be one of the largest customer owned banks in Australia, with branches in WA, ACT, NSW, SA, and Victoria. Beyond Bank provides transaction and savings accounts, home loans, personal loans, credit cards and insurance products.
ING
Most Satisfied Customers Award – Home Lender
Most Satisfied Customers Award – Low Rate Credit Cards
ING is part of the Dutch-based ING Group. The bank first launched in Australia more than 20 years ago when it began offering Australia’s first high-interest and fee-free online savings account. Since then, ING has expanded its product offering to include home loans, transaction accounts, superannuation, credit cards, personal lending and insurance.
NAB
Most Satisfied Customers – Major Bank
Most Satisfied Customers – Home Lender – Major Bank
Formed in 1981, National Australia Bank (NAB) is one of the ‘big four’ banks in Australia, employing more than 32,000 people and serving more than 8.5 million customers, according to NAB. NAB provides a wide range of banking, investing and insurance products.
Up
Most Satisfied Customers Award – Bank
Most Satisfied Customers Award – Digital Banking
Up, a 100% mobile bank, began as a partnership between Bendigo Bank and Ferocia. Now officially part of Bendigo and Adelaide Bank Limited, Up provides transaction and saving accounts, as well as home loans.
Velocity
Most Satisfied Customers Award – Frequent Flyer Program
Velocity Frequent Flyer is the loyalty program tied to the Virgin Australia airline. Outside of purchasing flights with Virgin Australia, there are a variety of ways to earn Velocity Points, including through frequent flyer credit cards and promotional partnership deals. Earned Points can be redeemed for rewards like flights, upgrades, shopping and more.
Does Canstar rate other products?
Insurance
Accounts and Transfers
About Canstar
Canstar also has insights and information about financial products and services generally. You can find out about topics such as: interest rates, buy now pay later (BNPL), business products and tax. You may also be interested in discovering more about calculators and resources, such as our rate checker and free credit score tool, to help you with your financial decision-making.
FAQs
About: Josh Sale, Ratings Manager
Bachelor of Commerce, Economics/Finance dual major, Griffith University. Master of Data Science, Strategy and Leadership, RMIT (ongoing studies)
Joshua Sale is responsible for developing the methodology and delivering Canstar’s flagship Star Ratings, as part of Canstar’s Research team. With tertiary qualifications in economics and finance, he enjoys helping Australians find more suitable financial products by transforming complex calculations into a consumer-friendly Star Rating that explains the values and benefits of different financial products.
As one of Canstar’s company spokespeople, Joshua has participated in print, radio and broadcast interviews with the likes of the Australian Financial Review, news.com.au and Money magazine, along with other leading media outlets, discussing topics such as home loan equity, banking incentive schemes, digital wallets and wider finance trends.
Joshua is known for his ability to simplify complex products and technical information, crunching the data into meaningful insights for consumers about finance. He has analysed several consumer markets across banking, insurance and wealth, and is keenly interested in various topics, ranging from how Australians interact with their superannuation funds, to the dynamic nature of the health insurance market, and collecting and redeeming credit card reward points.
Joshua believes that knowledge is the first step towards empowerment. Even while studying, he facilitated peer-assisted study sessions for economics, and represented his University’s Business School in an academic committee.
You can follow Josh on LinkedIn, and Canstar on Twitter and Facebook.