What are Canstar’s Most Satisfied Customers Awards?

Canstar’s Most Satisfied Customers Awards recognise companies with the most satisfied customers overall based on our consumer surveys.

How many Australians do we survey for our home wireless broadband provider ratings?

Canstar Blue surveyed 588 Australians with a home wireless broadband plan for feedback on their provider. Respondents had to live in Australia, have a home wireless internet account in their name, and pay the bills for their response to be eligible. The outcomes reported in these ratings are measured via Pureprofile’s online research panel.

How do we rate home wireless internet providers?

Survey respondents rate their satisfaction with their home wireless provider from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Provider satisfaction was rated by respondents on the following criteria: Overall satisfaction: measured consumer satisfaction with a home wireless internet provider as an individual score NOT a combined total of all criteria. Speed and reliability: the home wireless provider delivered promised download speeds and a consistent performance. Value for money: cost was low for the quality and performance of the plan or service. Customer service: the home wireless internet provider had multiple service points for customers, e.g. telephone, email, online chat. Ease of setup: the home wireless provider had a simple setup process. Bill and cost clarity: the home wireless internet provider had an easy-to-understand bill.

How do we work out the winner?

The winning brand is given the highest overall rating when the scores from each ranking criterion are combined and then averaged.

What other awards does Canstar give?

Canstar awards Star Ratings to top-performing financial products and Outstanding Value Awards to providers that offer a range of high-performing products. Canstar’s Innovation Excellence Awards also showcase products and services that break new ground when it comes to helping customers.

Other home wireless internet providers

Home wireless plans aren’t nearly as widespread as NBN, but most of the major internet providers offer 4G or 5G internet options along with some smaller telcos. Here are some other providers which, in addition to the providers in our ratings, also offer home wireless plans: SpinTel Yomojo

How to compare home wireless broadband providers

Home wireless broadband is proving to be a popular alternative to other home internet connections, like NBN. If you’re looking at home wireless internet, you’ll want to consider the following when selecting a plan or provider. Network coverage All home wireless plans operate on either the Telstra, Optus or Vodafone mobile network, which also means you need network coverage at your home. If you have a preference for one network over the other, this will limit your choice of providers. However, access to faster 5G networks can be limited depending on where you live. Speed The speeds you can access will depend on if your plan includes 4G or 5G coverage, as well as your location. Some plans will also have speed caps, which is often used as a way of adjusting the cost of the plan. You might see multiple home wireless plans offered by one provider, but with different speeds and prices. If you want to make the most of the super-fast speeds that 5G is capable of, you might want to look at 5G home wireless plans with uncapped speeds. Cost According to our survey, the average price paid for home wireless was around $73 per month, while 31% of respondents chose to sign up to the cheapest home wireless plan they could find. The price of your home wireless plan will mainly depend on the provider, whether it’s 4G or 5G and if there are any speed caps. Other costs like modems and add-ons can also increase your plan price. If you have a budget you need to stick to, you might need to compromise on the plan’s speed, maybe by opting for 4G rather than 5G, or choosing a plan with a speed cap. Modems, discounts and fees Many home wireless plans offer an included modem — or at least, the option to add a modem on to your plan. Often included modems might require you to stay connected to your plan for a certain amount of time. You’ll also want to look out for upfront charges such as set up costs. Some plans come with new customer discounts, but these typically expire after six or 12 months, but they can still help you save on your plan fees. From our survey, 21% of customers had been lured to sign up to their plan because of a special offer. Contract length Most plans are month-to-month, but some plans might be on lock-in contracts, or at least require you to stay connected for a certain period to pay off any included modem fees.

Best Home Wireless Internet Providers

Written by

Emma BradstockSenior Telco writer

Edited by

Grace KinrossResearcher

26 Jun, 2025

Fact Checked

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Consumer Ratings

Most Satisfied Customers

TPG took out our 2025 Most Satisfied Customers ratings for Home Wireless Providers, scoring an impressive five stars in all categories, including overall satisfaction and value for money.

About Canstar’s Most Satisfied Customers Home Wireless Internet Providers Awards

Our ratings compare a range of home wireless broadband providers based on the everyday experience of regular Aussies. Customers rate their happiness with their existing internet providers based on their overall satisfaction, speed and reliability, value for money, customer service, ease of setup, and bill and cost clarity.

Numbers crunched by Canstar’s researchers

588 Australians surveyed
Seven providers assessed
Five providers shortlisted
One award winner

Read our methodology

The best home wireless internet providers

The providers rated are listed below in order of best overall satisfaction.

1. TPG

TPG was our winner with five stars in every category, including overall satisfaction. It was the only brand to achieve five-star results in any of the six categories.

TPG caters to both 4G-only and 5G customers with a small selection of home wireless plans, all of which come with unlimited data and no activation or setup fees. All plans are month-to-month and a modem is included in your plan for $0. However, you may need to return the modem or pay a fee if you cancel your home wireless plan before 24 months for 4G plans, and 36 months for 5G.

2. iiNet

Last year’s winner, iiNet, dropped into second place, scoring four stars in all categories, including overall satisfaction, value for money and customer service.

iiNet offers a few different home wireless plans, which all include a compatible modem. Its standard home wireless plan uses 4G network coverage only, with max download speeds of 20Mbps. However, if you want more speed, you’ll have a choice between two 5G home wireless plans, with the cheaper plan offering up to 50Mbps download speeds and the more expensive plan offering up to 100Mbps download speeds.

3. Vodafone

Vodafone came in third place with four-star results in all categories, including overall satisfaction.

A typically cheaper option among big-name internet providers, Vodafone offers a range of speed-capped 5G home wireless plans with no lock-in contracts, competitive prices and frequent discounts for new signups. All plans include unlimited monthly data, and simple ‘plug in and play’ modem setup with no upfront fees. Vodafone’s 5G home internet plans also come with three download speed options, so customers can tailor their plan to the speed best suited to their household.

4. Telstra

Telstra took out fourth place, scoring three stars for overall satisfaction, value for money, customer service, ease of setup and bill and cost clarity. However, it scored four stars for speed and reliability.

Telstra’s home wireless options now only include a single 5G internet plan, designed as an alternative to other home broadband such as NBN. This plan includes one terabyte of full-speed 5G data per month, with any excess usage speed-capped to 25Mbps. Telstra’s plan is month-to-month with no lock-in contract, and includes a 5G modem, although you’ll need to return it if you cancel your plan within 24 months or be charged a non-return $200 fee.

5. Optus

Rounding out our home wireless internet provider ratings is Optus, which scored three stars in most categories, including overall satisfaction and value for money. However, it scored four stars for ease of setup.

Optus offers multiple 5G home wireless plans, with various speed limits and even an entertainment-focused option with an included standard Netflix subscription. Customers without 5G coverage can also sign up for a 4G-only basic home internet plan. All of Optus’ home wireless plans include unlimited data, as well as no lock-in contracts, and come with an Optus modem, which is free when you remain connected for a minimum term.

Past home wireless broadband provider winners

2024: iiNet
2023: Vodafone

FAQs about Canstar’s Home Wireless Internet Providers Award

Meet our internet experts

Emma BradstockSenior Telco writer

Emma Bradstock has been an authority on consumer phone, internet, technology and streaming markets in Australia for more than six years, having written more than 300 articles for Canstar. Emma covers a range of topics — from NBN speeds and technology to the latest release phones — and strives to help readers find the right phone and internet plans for their needs. She holds a Bachelor of Arts in Communications and Media from Macquarie University, has more than a decade of professional writing experience in print and digital media, and contributed to Canstar’s Highly Commended award for Best Consumer Technology Coverage in 2024. You can follow Emma on LinkedIn.

Grace KinrossResearcher

Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar’s ratings and awards and help support consumers to make more informed decisions.