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What are Canstar’s Energy Most Trusted Awards?

Canstar Blue’s Most Trusted Awards help consumers identify electricity and natural gas providers. These awards represent the views of energy customers just like you. Seeing a Most Trusted award logo lets you know that this is a brand that delivers on its promises.


Most Trusted Award winner - Electricity provider

Energy Locals

Energy Local logo

Energy Locals is Canstar Blue’s Most Trusted electricity provider for the first time  – a clear sign that this challenger brand is doing something right. 

A consistently competitively-priced retailer, Energy Locals is more than just fair prices: strong customer support, plan flexibility and overall range of services have earned the brand the top spot. 


Most Trusted Award winner - Gas provider

Kleenheat

Kleenheat logo

Kleenheat is Australia’s Most Trusted natural gas supplier for the fourth year running, beating out bigger and more widely available providers to claim the top spot. 

Also a multi-time winner of Canstar Blue’s natural gas supplier ratings in WA, Kleenheat appears to have earned the trust of residential gas users in the state thanks to its plan discounts, member incentives and strong customer service.


Which brands have previously won Canstar’s Energy Most Trusted Awards?

Electricity 

  • 2025: Tango Energy
  • 2024: Tango Energy
  • 2023: Red Energy

Gas

  • 2025: Kleenheat
  • 2024: Kleenheat
  • 2023: Kleenheat

How do we determine the Most Trusted Energy Award winners?

Numbers crunched

  • Survey data collected: 4 x year
  • Combined sample size: over 12,000 customers
  • Customer responses: 6,933
  • Providers assessed: 27
  • Award-winning providers: 2

How trust is calculated

These awards are based on survey data collected every three months across one year, resulting in a total combined sample size of above 12,000 unique respondents.

For a respondent to be included, they must have an active electricity or gas connection and be responsible for paying the bills. 

For a provider to qualify, it must receive a minimum of 30 responses in the survey.

Respondents rate the level of trust they have in their provider (whether it be electricity or gas plans) on a zero to ten scale, where zero is ‘do not trust at all’ and ten is ‘trust completely’. Respondents are also asked to rate their level of trust for companies in the energy market in general.

Our experienced research team then calculates the average trust score for each retailer and measures that against the overall average trust score for the market. 


More Information



Canstar’s Energy Most Trusted Energy Awards FAQs

About our energy experts

Kevin Goh is a Senior Energy Journalist at Canstar striving to demystify the ever-evolving energy sector for Aussies, concisely covering all things electricity, gas and solar. Kevin has a BA in Journalism and a BA in Economics and International Relations from the University of Queensland. He also has half a decade of experience in the comparison industry and as a professional content writer for digital agencies such as Vesanique, Sea Salt Marketing and the Boys Creative Studio. You can follow Kevin on LinkedIn.

Tara Donnelly is Canstar's Managing Editor, Utilities, leading the team that focuses on energy, telecommunications and consumer technology. For more than a decade she has authored hundreds of articles covering these topics across Australia, the US and Canada, including seven years as part of the Canstar Group. Her expertise has seen her appear in national media including 9 News, 7 News, Sunrise, the ABC , The Australian Financial Review4BC Radio and The Sydney Morning Herald. Tara has been nominated for multiple awards for her technology reporting, including Canstar’s highly commended recognition for Best Consumer Technology Coverage in 2024. She has a Bachelor of Communications from the University of Canberra and is passionate about simplifying complex subjects so consumers aren’t just informed, they’re connected and confident. You can follow Tara on LinkedIn.

Important Information

For those that love the detail

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