What are Canstar’s Energy Most Trusted Awards?
Canstar Blue’s Most Trusted Awards help consumers identify electricity and natural gas providers. These awards represent the views of energy customers just like you. Seeing a Most Trusted award logo lets you know that this is a brand that delivers on its promises.
Most Trusted Award winner - Electricity provider
Energy Locals

Energy Locals is Canstar Blue’s Most Trusted electricity provider for the first time – a clear sign that this challenger brand is doing something right.
A consistently competitively-priced retailer, Energy Locals is more than just fair prices: strong customer support, plan flexibility and overall range of services have earned the brand the top spot.
Most Trusted Award winner - Gas provider
Kleenheat

Kleenheat is Australia’s Most Trusted natural gas supplier for the fourth year running, beating out bigger and more widely available providers to claim the top spot.
Also a multi-time winner of Canstar Blue’s natural gas supplier ratings in WA, Kleenheat appears to have earned the trust of residential gas users in the state thanks to its plan discounts, member incentives and strong customer service.
Which brands have previously won Canstar’s Energy Most Trusted Awards?
Electricity
- 2025: Tango Energy
- 2024: Tango Energy
- 2023: Red Energy
Gas
- 2025: Kleenheat
- 2024: Kleenheat
- 2023: Kleenheat
How do we determine the Most Trusted Energy Award winners?
Numbers crunched
- Survey data collected: 4 x year
- Combined sample size: over 12,000 customers
- Customer responses: 6,933
- Providers assessed: 27
- Award-winning providers: 2
How trust is calculated
These awards are based on survey data collected every three months across one year, resulting in a total combined sample size of above 12,000 unique respondents.
For a respondent to be included, they must have an active electricity or gas connection and be responsible for paying the bills.
For a provider to qualify, it must receive a minimum of 30 responses in the survey.
Respondents rate the level of trust they have in their provider (whether it be electricity or gas plans) on a zero to ten scale, where zero is ‘do not trust at all’ and ten is ‘trust completely’. Respondents are also asked to rate their level of trust for companies in the energy market in general.
Our experienced research team then calculates the average trust score for each retailer and measures that against the overall average trust score for the market.
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