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Best Gas Provider in WA 2024

Compare the natural gas providers rated best by customers like you in Canstar’s Most Satisfied Customers Awards in Western Australia.

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Most Satisfied Customers

Rated brand
Overall Satisfaction
Origin logo
5 Starsstarstarstarstarstar
Kleenheat logo
4 Starsstarstarstarstarstar
Alinta Energy logo
4 Starsstarstarstarstarstar
AGL logo
3 Starsstarstarstarstarstar
Canstar's 2024 Most Satisfied Customer Award logo for WA Gas Suppliers

Most Satisfied Customers

origin_logo_150x70

Origin Energy has climbed the leaderboard, topping 2024’s customer satisfaction ratings for WA gas suppliers. Impressively, Origin scored five stars across all categories, which include overall satisfaction, value for money, ease of sign-up, customer service, bill and cost clarity and online tools and advice.

About Canstar’s Most Satisfied Customers WA Gas Providers Awards

Canstar’s Most Satisfied Customers Awards showcases gas providers with the happiest customers in WA. We ask customers to rate their satisfaction with their current natural gas supplier by overall satisfaction as well as important criteria like customer service, online tools and advice, bill and cost clarity, ease of sign up and value for money


Numbers crunched by Canstar’s researchers

  • 552 customers surveyed
  • Five providers assessed
  • Four providers shortlisted
  • One award winner

Read our methodology


The best gas providers in WA

The brands rated are listed below in order of best overall satisfaction.

1. Origin Energy

origin_logo_150x70

As this year’s crowned victor, Origin managed a perfect sweep of five-star ratings across the board.

One of the big three retailers, Origin Energy services almost 4.7 million customers across Australia, commanding approximately 25.6% of the market share for natural gas. Headquartered in Sydney and Australian-owned, Origin Energy services the majority of Australia except the Northern Territory and Tasmania. Origin Energy customers can sign up to particular plans to receive bonuses in the form of Everyday Rewards points.


2. Kleenheat

Kleenheat logo

Kleenheat is part of the Wesfarmers group, which also includes retail brands Target, Kmart, Bunnings and Officeworks. This connection pays off for customers, with Kleenheat offering further savings for RAC members as well as additional Flybuys points that can be earned for every dollar spent on gas bills. Kleenheat generally offers customers a choice between three plans in WA. Kleenheat was rated second in Canstar's 2024 Most Satisfied Customers award for gas providers in Western Australia.


3. Alinta Energy

Alinta Energy logo

A major gas and electricity retailer across Victoria, New South Wales, Queensland and South Australia, Alinta Energy also maintains a strong presence in Perth. Acquired by Chow Tai Fook Enterprises – a Hong Kong-based conglomerate – in 2017, Alinta has taken on the increased competition in WA, offering generous discounts on gas usage charges and no lock-in contracts across all products. It also has a rewards program with discounts across various entertainment activities. Alinta Energy came third in the 2024 Most Satisfied Customers award for gas providers in Western Australia.


4. AGL

AGL logo

AGL offers residential customers one gas plan to choose from. AGL’s WA gas plan comes with no lock-in contracts and the promise of 24/7 customer support. AGL also has a rewards program from which customers can apply for discounts on gift cards, restaurants and movie tickets. AGL placed fourth in Western Australia's 2024 Most Satisfied Customers award for gas providers.


Previous winners in WA

Origin has taken over long-time winner Kleenheat for the 2024 Most Satisfied Customers award for Natural Gas in WA.

  • 2023: Kleenheat
  • 2022: Kleenheat
  • 2021: AGL
  • 2020: Kleenheat
  • 2019: Kleenheat
  • 2018: Kleenheat
  • 2017: Kleenheat
  • 2016: Kleenheat

FAQs about Canstar's awards

FAQS about WA gas providers

Meet our energy experts


Jasmine Tait, Utilities Writer

Jasmine Tait

Jasmine Tait is a utilities writer within Canstar's editorial team. Jasmine graduated from the Queensland University of Technology with a Bachelor of Fine Arts, majoring in Creative Writing with a minor in Communications. Jasmine has previously edited for a variety of publications including ScratchThat magazine and Seaglass Literary. When Jasmine isn’t working, you can usually find her reading or spending time with her friends and family. You can follow Jasmine on LinkedIn.


Tara Donnelly, Utilities Editor

Tara Donnelly

Tara Donnelly is Canstar's Utilities Editor, leading the team that focuses on energy, telecommunications and consumer technology. She has spent more than a decade covering these topics in Australia, the US and Canada, and has authored over 500 articles for the Canstar Group. Her expertise has seen her appear in national media including 9 News, 7 News, Sunrise, the ABC , The Australian Financial Review4BC Radio and The Sydney Morning Herald. Tara has been nominated for multiple awards for her technology reporting, including Canstar’s highly commended recognition for Best Consumer Technology Coverage in 2024. She has a Bachelor of Communications from the University of Canberra and is passionate about simplifying complex subjects so consumers aren’t just informed, they’re connected and confident. You can follow Tara on LinkedIn.


Important Information

For those that love the detail

This advice is general and has not taken into account your objectives, financial situation or needs. Consider whether this advice is right for you.