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Most Satisfied Customers for WA Gas Suppliers small logo

Most Satisfied Customers

Kleenheat logo

Kleenheat has reclaimed first place, topping 2026’s customer satisfaction ratings for WA gas suppliers. Impressively, Kleenheat scored highly for several categories, each weighted in accordance with what customers value when it comes to overall satisfaction. 

About Canstar’s Most Satisfied Customers WA Gas Providers Awards

Canstar’s Most Satisfied Customers Awards showcases gas providers with the happiest customers in WA. We ask customers to rate their satisfaction with their current natural gas supplier based on important criteria like customer service, online tools and advice, bill and cost clarity, ease of sign up and value for money. 


Numbers crunched by Canstar’s researchers

  • 619 customers surveyed
  • Five providers assessed
  • Four providers shortlisted
  • One award winner

Read our methodology


The best gas providers in WA

The brands rated are listed below in order of best overall satisfaction.

1. Kleenheat

Kleenheat logo

Kleenheat is the 2026 crowned champion in the Most Satisfied Customer Awards — Best Gas Providers in WA. 

Kleenheat is part of the Wesfarmers group, which also includes retail brands Target, Kmart, Bunnings and Officeworks. This connection pays off for customers, with Kleenheat offering further savings for RAC members, a free one-year OnePass membership and additional Flybuys points for every dollar spent on gas bills. 


2. Origin Energy

origin_logo_150x70

One of the big three retailers, Australian-owned Origin Energy services almost 4.7 million customers across Australia, commanding approximately a quarter of the market share for natural gas. Origin Energy services the majority of Australia except the Northern Territory and Tasmania. Origin Energy customers can sign up for particular plans to receive bonuses in the form of Everyday Rewards points.

Origin Energy is the runner-up on our shortlist for overall satisfaction. However, it earned first place in the online tools and advice category. 

Origin Energy gas plans

Here are Origin Energy gas plans on our database for WA.

Provider
Plan name
Est. annual cost (inc. all discounts)
Est. annual cost (ex. conditional discounts)
Basic Plan Information
Origin Energy
Go Variable
$1,937
$1,937
Origin Energy
Everyday Rewards Variable
$2,085
$2,085
Origin Energy
Basic
$3,780
$3,780
Results updated 23-02-2026 for Origin Energy energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High) then Provider. Results for residential customers in Perth WA 6000, Australia in the ATCO network. Based on the selected distributor, we've estimated the general usage of 22,680 Units / year. Lowest estimated annual cost displayed, your bill will differ based on actual usage. *All prices listed are inclusive of GST except where indicated.

3. AGL

AGL logo

AGL offers residential customers one gas plan to choose from. AGL’s WA gas plan comes with the promise of 24/7 customer support and flexible billing options. AGL also has a rewards program from which customers can apply for discounts on gift cards, restaurants and movie tickets. AGL places third for overall satisfaction this year.

AGL gas plans

Here are AGL gas plans on our database for WA.

Provider
Plan name
Est. annual cost (inc. all discounts)
Est. annual cost (ex. conditional discounts)
Basic Plan Information
AGL
Savers
$2,760
$2,760
Results updated 23-02-2026 for AGL energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High) then Provider. Results for residential customers in Perth WA 6000, Australia in the ATCO network. Based on the selected distributor, we've estimated the general usage of 22,680 Units / year. Lowest estimated annual cost displayed, your bill will differ based on actual usage. *All prices listed are inclusive of GST except where indicated.


4. Alinta Energy

Alinta Energy logo

Alinta Energy maintains a strong presence in Perth, taking on the increased competition in WA by offering generous discounts on gas usage charges and no lock-in contracts or exit fees across all products. It also has a rewards program with discounts across various entertainment activities. Alinta Energy sits at the bottom of this year’s overall satisfaction shortlist. 

Alinta Energy gas plans

Here are Alinta Energy gas plans on our database for WA.

Provider
Plan name
Est. annual cost (inc. all discounts)
Est. annual cost (ex. conditional discounts)
Basic Plan Information
Alinta Energy
Fair Go 40
$2,517
$2,517
Alinta Energy
Standing Offer
$4,046
$4,046
Results updated 23-02-2026 for Alinta Energy energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High) then Provider. Results for residential customers in Perth WA 6000, Australia in the ATCO network. Based on the selected distributor, we've estimated the general usage of 22,680 Units / year. Lowest estimated annual cost displayed, your bill will differ based on actual usage. *All prices listed are inclusive of GST except where indicated.

Previous winners in WA

Here are the previous winners of Canstar's Most Satisfied Customers award for Natural Gas in WA.

  • 2024: Origin
  • 2023: Kleenheat
  • 2022: Kleenheat
  • 2021: AGL
  • 2020: Kleenheat
  • 2019: Kleenheat
  • 2018: Kleenheat
  • 2017: Kleenheat
  • 2016: Kleenheat

FAQs about Canstar's WA gas provider award

Meet our energy experts

Tara Donnelly is Canstar's Managing Editor, Utilities, leading the team that focuses on energy, telecommunications and consumer technology. For more than a decade she has authored hundreds of articles covering these topics across Australia, the US and Canada, including seven years as part of the Canstar Group. Her expertise has seen her appear in national media including 9 News, 7 News, Sunrise, the ABC , The Australian Financial Review4BC Radio and The Sydney Morning Herald. Tara has been nominated for multiple awards for her technology reporting, including Canstar’s highly commended recognition for Best Consumer Technology Coverage in 2024. She has a Bachelor of Communications from the University of Canberra and is passionate about simplifying complex subjects so consumers aren’t just informed, they’re connected and confident. You can follow Tara on LinkedIn.

Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar’s ratings and awards and help support consumers to make more informed decisions.

Important Information

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