About Canstar’s Most Satisfied Customers WA Gas Providers Awards
Canstar’s Most Satisfied Customers Awards showcases gas providers with the happiest customers in WA. We ask customers to rate their satisfaction with their current natural gas supplier by overall satisfaction as well as important criteria like customer service, online tools and advice, bill and cost clarity, ease of sign up and value for money
Numbers crunched by Canstar’s researchers
- 552 customers surveyed
- Five providers assessed
- Four providers shortlisted
- One award winner
The best gas providers in WA
The brands rated are listed below in order of best overall satisfaction.
1. Origin Energy

As this year’s crowned victor, Origin managed a perfect sweep of five-star ratings across the board.
One of the big three retailers, Origin Energy services almost 4.7 million customers across Australia, commanding approximately 25.6% of the market share for natural gas. Headquartered in Sydney and Australian-owned, Origin Energy services the majority of Australia except the Northern Territory and Tasmania. Origin Energy customers can sign up to particular plans to receive bonuses in the form of Everyday Rewards points.
Origin Energy gas plans
Here are Origin Energy gas plans on our database for WA.
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Basic Plan Information |
|---|---|---|---|---|
Origin Energy | Go Variable | $1,937 | $1,937 | |
Origin Energy | Everyday Rewards Variable | $2,085 | $2,085 | |
Origin Energy | Basic | $3,780 | $3,780 |
2. Kleenheat
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Kleenheat is part of the Wesfarmers group, which also includes retail brands Target, Kmart, Bunnings and Officeworks. This connection pays off for customers, with Kleenheat offering further savings for RAC members as well as additional Flybuys points that can be earned for every dollar spent on gas bills. Kleenheat generally offers customers a choice between three plans in WA. Kleenheat was rated second in Canstar's 2024 Most Satisfied Customers award for gas providers in Western Australia.
Kleenheat gas plans
Here are Kleenheat gas plans on our database for WA.
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Basic Plan Information |
|---|---|---|---|---|
Kleenheat | Monthly Energiser | $2,663 | $4,001 | |
Kleenheat | Monthly Smart Saver | $3,045 | $4,001 | |
Kleenheat | Standard Form Contract | $3,523 | $4,001 |
3. Alinta Energy

A major gas and electricity retailer across Victoria, New South Wales, Queensland and South Australia, Alinta Energy also maintains a strong presence in Perth. Acquired by Chow Tai Fook Enterprises – a Hong Kong-based conglomerate – in 2017, Alinta has taken on the increased competition in WA, offering generous discounts on gas usage charges and no lock-in contracts across all products. It also has a rewards program with discounts across various entertainment activities. Alinta Energy came third in the 2024 Most Satisfied Customers award for gas providers in Western Australia.
Alinta Energy gas plans
Here are Alinta Energy gas plans on our database for WA.
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Basic Plan Information |
|---|---|---|---|---|
Alinta Energy | Fair Go 40 | $2,517 | $2,517 | |
Alinta Energy | Standing Offer | $4,046 | $4,046 |
4. AGL

AGL offers residential customers one gas plan to choose from. AGL’s WA gas plan comes with no lock-in contracts and the promise of 24/7 customer support. AGL also has a rewards program from which customers can apply for discounts on gift cards, restaurants and movie tickets. AGL placed fourth in Western Australia's 2024 Most Satisfied Customers award for gas providers.
AGL gas plans
Here are AGL gas plans on our database for WA.
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Basic Plan Information |
|---|---|---|---|---|
AGL | Savers | $2,760 | $2,760 |
Previous winners in WA
Origin has taken over long-time winner Kleenheat for the 2024 Most Satisfied Customers award for Natural Gas in WA.
- 2023: Kleenheat
- 2022: Kleenheat
- 2021: AGL
- 2020: Kleenheat
- 2019: Kleenheat
- 2018: Kleenheat
- 2017: Kleenheat
- 2016: Kleenheat
FAQs about Canstar's WA gas provider award
Canstar’s Most Satisfied Customers Awards recognise companies with the most satisfied customers overall based on consumer surveys.
Canstar surveyed 552 Western Australian residents with a gas account who pay their bills about their experience with their energy retailer.
Market research company PureProfile manages the survey on Canstar’s behalf.
Respondents rate their satisfaction with their gas provider from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Respondents rate how satisfied they are with their providers in the following areas:
- Overall satisfaction with their gas provider
- Value for money
- Customer service: e.g. email, telephone service.
- Bill and cost clarity: i.e. do you understand your bill?
- Online tools and advice: e.g. apps to monitor usage, account management.
- Ease of sign-up
The winning brand receives the highest overall rating once all the scores from each category are combined and averaged.
Canstar also gives Star Ratings to top performing financial products, and Outstanding Value Awards to providers with a range of high-performing products. Canstar’s Innovation Excellence Awards also showcase products and services that break new ground when it comes to helping customers.
Canstar rates products and services over a range of consumer categories, in addition to financial services.
There’s no one ‘best’ gas plan in WA, as different plans will benefit different people’s energy needs. That said, things to consider when comparing plans include:
- What type of contract is offered?
- What is the contract length and are there any exit fees?
- How much are the supply and usage charges?
- What discounts are available and what are the conditions?
- What other incentives/rewards are on offer?
There are five energy retailers offering residential gas plans in WA.
Pricing for the exact same plan from the same provider can differ between areas. This is mostly due to a variance in distribution costs across states.
States with multiple distributors will have varying costs for the same plans, depending on where the customer is located.
WA has only one gas distributor, ATCO Gas (formerly WA Gas Networks), meaning costs for the same plan will be very similar, if not the same across the state.


















