About Canstar’s Most Satisfied Customers WA Gas Providers Awards
Canstar’s Most Satisfied Customers Awards showcases gas providers with the happiest customers in WA. We ask customers to rate their satisfaction with their current natural gas supplier by overall satisfaction as well as important criteria like customer service, online tools and advice, bill and cost clarity, ease of sign up and value for money
Numbers crunched by Canstar’s researchers
- 552 customers surveyed
- Five providers assessed
- Four providers shortlisted
- One award winner
The best gas providers in WA
The brands rated are listed below in order of best overall satisfaction.
1. Origin Energy

As this year’s crowned victor, Origin managed a perfect sweep of five-star ratings across the board.
One of the big three retailers, Origin Energy services almost 4.7 million customers across Australia, commanding approximately 25.6% of the market share for natural gas. Headquartered in Sydney and Australian-owned, Origin Energy services the majority of Australia except the Northern Territory and Tasmania. Origin Energy customers can sign up to particular plans to receive bonuses in the form of Everyday Rewards points.
2. Kleenheat
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Kleenheat is part of the Wesfarmers group, which also includes retail brands Target, Kmart, Bunnings and Officeworks. This connection pays off for customers, with Kleenheat offering further savings for RAC members as well as additional Flybuys points that can be earned for every dollar spent on gas bills. Kleenheat generally offers customers a choice between three plans in WA. Kleenheat was rated second in Canstar's 2024 Most Satisfied Customers award for gas providers in Western Australia.
3. Alinta Energy

A major gas and electricity retailer across Victoria, New South Wales, Queensland and South Australia, Alinta Energy also maintains a strong presence in Perth. Acquired by Chow Tai Fook Enterprises – a Hong Kong-based conglomerate – in 2017, Alinta has taken on the increased competition in WA, offering generous discounts on gas usage charges and no lock-in contracts across all products. It also has a rewards program with discounts across various entertainment activities. Alinta Energy came third in the 2024 Most Satisfied Customers award for gas providers in Western Australia.
4. AGL

AGL offers residential customers one gas plan to choose from. AGL’s WA gas plan comes with no lock-in contracts and the promise of 24/7 customer support. AGL also has a rewards program from which customers can apply for discounts on gift cards, restaurants and movie tickets. AGL placed fourth in Western Australia's 2024 Most Satisfied Customers award for gas providers.
Previous winners in WA
Origin has taken over long-time winner Kleenheat for the 2024 Most Satisfied Customers award for Natural Gas in WA.
- 2023: Kleenheat
- 2022: Kleenheat
- 2021: AGL
- 2020: Kleenheat
- 2019: Kleenheat
- 2018: Kleenheat
- 2017: Kleenheat
- 2016: Kleenheat