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Best Gas Provider in Victoria 2024

Compare the gas providers rated best by customers like you in Canstar's 2024 Most Satisfied Customers Awards for Natural Gas in Victoria.

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Banner Canstar's 2025 Most Satisfied Customer Award Logo for VIC Gas providers
Fact Checked
Rated brand
Overall Satisfaction
Red Energy logo
5 Starsstarstarstarstarstar
Dodo Power & Gas logo
4 Starsstarstarstarstarstar
Sumo logo
4 Starsstarstarstarstarstar
AGL logo
4 Starsstarstarstarstarstar
Origin logo
4 Starsstarstarstarstarstar
EnergyAustralia logo
3 Starsstarstarstarstarstar
Canstar's 2024 Most Satisfied Customer Award logo for VIC Gas Suppliers

Most Satisfied Customers

Red Energy logo

Red Energy has claimed 2024’s award for customer satisfaction in our Victorian Natural Gas Suppliers ratings. Aussies gave Red Energy five stars for overall satisfaction, value for money, customer service, bill and cost clarity, and ease of sign-up, along with three stars for online tools and advice.

About Canstar’s Most Satisfied Customers VIC Gas Providers Awards

Canstar’s Most Satisfied Customers Awards shine a light on gas suppliers with the happiest customers in Victoria. We ask customers to rate their satisfaction with their current gas supplier by overall satisfaction as well as important criteria like customer service, value for money and bill and cost clarity.


Numbers crunched by Canstar’s researchers

  • 1,237 customers surveyed
  • 16 suppliers assessed
  • Six providers shortlisted
  • One award winner

Read our methodology


The best gas supplier in VIC

The brands rated are listed below in order of best overall satisfaction.

1. Red Energy

Red Energy logo

This is the third time Red Energy has taken home the trophy in Victoria since Canstar’s gas supplier awards began in 2015. Owned by renewable energy generation company Snowy Hydro, Red Energy’s main selling point is its partnership with Qantas, which sees customers on a Qantas Red Saver plan pocket frequent flyer points for paying their energy bill. All of Red Energy’s rates are currently variable, so you’ll have to watch out for any unexpected price changes.


2. Dodo Power and Gas

Dodo logo

Dodo is best known as a telco provider, but in recent years has moved into offering electricity and gas deals. Victorian customers can choose from Dodo’s market or standing offer gas plans, which are available without contracts or exit fees. Dodo Energy customers can also claim a discount on home internet when bundling multiple services with the provider. Dodo was rated second in Canstar's 2024 Most Satisfied Customers award for gas providers in Victoria.


3. Sumo Energy

Sumo

Sumo Energy is an Australian-owned and operated electricity, gas and internet retailer, known for its bundled offers that reward customers the more services they sign up for (e.g. customers who sign up for electricity and gas plans may be eligible for a bill credit).  Sumo’s natural gas services are available in NSW and VIC, with each plan offering customers a variable rate. Sumo came third in the 2024 Most Satisfied Customers award for gas providers in Victoria.


4. AGL

AGL logo

Energy giant AGL gives Victorians one main market gas offer, featuring variable rates and no lock-in contract. This flagship plan also comes with flexible billing options, and AGL frequently offers new customers sign-up credits for switching to electricity or gas plans online. Another big selling point for AGL is its ‘value add’ incentives, including access to AGL Rewards. AGL placed fourth in Victoria's 2024 Most Satisfied Customers award for gas providers.


5. Origin Australia

origin_logo_150x70

Origin Energy typically has a few gas offers for Victorian households to pick from, depending on personal preferences and circumstances. The retailer offers variable rate plans, with one product even going as far as awarding Everyday Rewards points. For those who prefer to do nothing other than pay their bills, Origin also has a gas plan with no discounts, just competitive rates with an ongoing benefit period and no lock-in contract. Origin was rated fifth in Canstar's 2024 Most Satisfied Customers award in Victoria for gas providers.


6. EnergyAustralia

EnergyAustralia

EnergyAustralia is Australia’s third-largest energy retailer, serving 1.6 million customers in east Australia. While EnergyAustralia is renowned for its electricity plans, it also offers a suite of gas plans with competitive variable and supply usage rates, and occasionally, sign-up offers in the form of bill credits and discounts. EnergyAustralia came sixth in the 2024 Most Satisfied Customers award for Victorian gas providers.


Previous winners in VIC

  • 2023: Tango Energy
  • 2022: Lumo Energy
  • 2021: GloBird Energy
  • 2020: Red Energy
  • 2019: Powershop
  • 2018: Momentum Energy
  • 2017: Red Energy
  • 2016: Simply Energy (now Engie)
  • 2015: Lumo Energy

FAQs about Canstar awards

FAQs about VIC gas providers

Meet our energy experts


Kevin Goh, Senior Energy Journalist

Kevin Goh

Kevin Goh is a Senior Energy Journalist at Canstar striving to demystify the ever-evolving energy sector for Aussies, concisely covering all things electricity, gas and solar. Kevin has a BA in Journalism and a BA in Economics and International Relations from the University of Queensland. He also has half a decade of experience in the comparison industry and as a professional content writer for digital agencies such as Vesanique, Sea Salt Marketing and the Boys Creative Studio. You can follow Kevin on LinkedIn.


Tara Donnelly, Utilities Editor

Tara Donnelly

Tara Donnelly is Canstar's Utilities Editor, leading the team that focuses on energy, telecommunications and consumer technology. She has spent more than a decade covering these topics in Australia, the US and Canada, and has authored over 500 articles for the Canstar Group. Her expertise has seen her appear in national media including 9 News, 7 News, Sunrise, the ABC , The Australian Financial Review4BC Radio and The Sydney Morning Herald. Tara has been nominated for multiple awards for her technology reporting, including Canstar’s highly commended recognition for Best Consumer Technology Coverage in 2024. She has a Bachelor of Communications from the University of Canberra and is passionate about simplifying complex subjects so consumers aren’t just informed, they’re connected and confident. You can follow Tara on LinkedIn.


Important Information

For those that love the detail

This advice is general and has not taken into account your objectives, financial situation or needs. Consider whether this advice is right for you.