What are Canstar’s Most Satisfied Customers Awards?

Canstar’s Most Satisfied Customers Awards recognise companies with the most satisfied customers overall based on consumer surveys.

How many people do we survey for our Victoria gas ratings?

Canstar surveyed 1,298 Victorian residents with a gas account who pay their bills about their experience with their energy retailer. Market research company PureProfile manages the survey on Canstar’s behalf.

How do we rate Victorian gas suppliers?

Respondents rate their satisfaction with their gas supplier from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Respondents rate how satisfied they are with their providers in the following areas: Value for money Customer service: e.g. email, telephone service. Bill and cost clarity: i.e. do you understand your bill? Online tools and advice: e.g. apps to monitor usage, account management Ease of sign-up.

How do we work out the winner?

The Most Satisfied Customers Awards identify which categories have the most influence on customer satisfaction and weight them accordingly. The brand with the highest indexed score is awarded the Canstar Most Satisfied Customers Award for that category.

What other awards does Canstar give?

Canstar also gives Star Ratings and awards to top-performing financial products, and Outstanding Value Awards to providers with a range of high-performing products. Canstar’s Innovation Excellence Awards also showcase products and services that break new ground when it comes to helping customers.

Does Canstar rate other products?

Canstar rates products and services over a range of consumer categories, in addition to financial services. Explore Canstar’s Most Satisfied Customers awards here.

What is the best gas plan in Victoria?

There’s no one ‘best’ gas plan in Victoria, as different plans will benefit different people’s energy needs. That said, things to consider when comparing plans include: What type of contract does the provider offer? What is the contract length and are there any exit fees? How much are the supply and usage charges? What discount is available and what are the conditions? What other incentives/rewards are offered?

How many gas suppliers operate in Victoria?

There are three gas distribution networks and 1 energy retailers offering residential gas plans in Victoria.

How is gas charged in Victoria?

Natural gas prices are charged in cents per megajoule (the unit of measurement for gas). Peak-time gas usage rates typically cost between 2.5 cents and 3 cents per megajoule. To put this into perspective, your gas oven probably uses around 12 megajoules an hour. If you have a time-of-use tariff, the amount you will pay for gas will change depending on the time of day you use it. In Victoria, gas usage may also be broken into daily ‘blocks’, with the first block of power usually costing the most. For example, you could: Pay 2.6 cents per megajoule (MJ) for the first 100 megajoules Then pay 2.2 cents per megajoule for the next 100 megajoules Then pay 1.8 cents per megajoule for the next 100 megajoules These rates are typical of peak-time gas usage costs. However, you can expect cheaper rates if you use gas at off-peak times.

Best Gas Provider In Victoria

Written by

Tara DonnellyManaging Editor, Utilities

Edited by

Grace KinrossResearcher

17 Feb, 2026

Fact Checked

Consumer Ratings

Most Satisfied Customers

Momentum Energy has claimed 2026’s award for customer satisfaction in our Victorian Natural Gas Suppliers ratings, scoring highly in categories that customers value.

About Canstar’s Most Satisfied Customers VIC Gas Providers Awards

Canstar’s Most Satisfied Customers Awards shine a light on gas suppliers with the happiest customers in Victoria. We ask customers to rate their satisfaction with their current gas supplier by overall satisfaction as well as important criteria like customer service, value for money and bill and cost clarity.

Numbers crunched by Canstar’s researchers

1,298 customers surveyed
15 suppliers assessed
11 providers shortlisted
One award winner

Read our methodology

The best gas supplier in VIC

The brands rated are listed below in order of best overall satisfaction.

1. Momentum Energy

Momentum Energy has won Canstar's Most Satisfied Customers award for gas providers in Victoria in 2026, scoring especially highly for customer service and online tools and advice

Owned by Hydro Tasmania, Momentum Energy is a Melbourne-based retailer that focuses on straightforward pricing without conditional or guaranteed discounts. Some of its gas plans may feature sign-up bill credits to encourage customers to switch plans. Most of its market contracts feature competitive rates with no exit fees or fixed benefit periods.

Momentum Energy gas plans

Here are Momentum Energy gas plans on our database for VIC.

Provider	Plan name	Est. annual cost (inc. all discounts)	Est. annual cost (ex. conditional discounts)
Momentum Energy	Warm Welcome	$1,654	$1,654
Momentum Energy	Home Run	$1,704	$1,704
Momentum Energy	Suit Yourself	$2,122	$2,122
Momentum Energy	Standing Offer	$2,357	$2,357

Results updated 23-02-2026 for Momentum Energy energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High) then Provider. Results for residential customers in Melbourne Vic 3000, Australia in the AGN - Vic network. Based on the selected distributor, we've estimated the general usage of 38,000 MJ / year. Lowest estimated annual cost displayed, your bill will differ based on actual usage. *All prices listed are inclusive of GST except where indicated.

2. Alinta Energy

Alinta Energy is a major dual-fuel provider across the southern states and a leading gas supplier in WA. Alinta Energy’s gas plans prioritise competitive and transparent pricing instead of guaranteed or conditional discounts. Its market contracts typically feature variable rates, with no exit fees or lock-in contracts. Customers also gain access to a dedicated rewards program that provides discounts on lifestyle activities such as movie tickets. Alinta Energy is the runner-up for overall satisfaction, earning excellent marks for value for money, bill and cost clarity, and ease of sign-up.

Alinta Energy gas plans

Here are Alinta Energy gas plans on our database for VIC.

Provider	Plan name	Est. annual cost (inc. all discounts)	Est. annual cost (ex. conditional discounts)	Energy Fact Sheet
Alinta Energy	HomeDeal Select	$1,447	$1,447
Alinta Energy	Standing Offer	$1,852	$1,852

Results updated 23-02-2026 for Alinta Energy energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High) then Provider. Results for residential customers in Melbourne Vic 3000, Australia in the AGN - Vic network. Based on the selected distributor, we've estimated the general usage of 38,000 MJ / year. Lowest estimated annual cost displayed, your bill will differ based on actual usage. *All prices listed are inclusive of GST except where indicated.

3. Red Energy

Owned by Snowy Hydro, Red Energy is a retailer that’s commonly known for its partnership with Qantas, allowing customers to earn frequent flyer points just by paying their bills. Its market contracts in VIC feature variable rates with no lock-in contracts or exit fees. The retailer also offers a gas plan for electric vehicle owners with a window of time for charging their cars with free electricity. Red Energy earned itself third place for overall satisfaction, performing strongly in customer service.

Red Energy gas plans

Here are Red Energy gas plans on our database for VIC.

Provider	Plan name	Est. annual cost (inc. all discounts)	Est. annual cost (ex. conditional discounts)
Red Energy	Living Energy Saver	$1,572	$1,572
Red Energy	BCNA Saver	$1,572	$1,572
Red Energy	Standing Offer	$1,958	$1,958

Results updated 23-02-2026 for Red Energy energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High) then Provider. Results for residential customers in Melbourne Vic 3000, Australia in the AGN - Vic network. Based on the selected distributor, we've estimated the general usage of 38,000 MJ / year. Lowest estimated annual cost displayed, your bill will differ based on actual usage. *All prices listed are inclusive of GST except where indicated.

4. GloBird Energy

GloBird Energy, a major contender to the ‘big three’ (e.g. AGL, Origin and EnergyAustralia), offers a large variety of gas plans with low rates, plus guaranteed and conditional discounts. GloBird Energy sits at fourth place for overall satisfaction, earning a high score for its value for money category.

GloBird Energy gas plans

Here are GloBird Energy gas plans on our database for VIC.

Provider	Plan name	Est. annual cost (inc. all discounts)	Est. annual cost (ex. conditional discounts)
GloBird Energy	GloBird BOOST Residential(Central)-Australian Gas Networks	$1,690	$1,690
GloBird Energy	GloBird GLOSAVE Residential(Central)-Australian Gas Networks	$1,720	$1,772
GloBird Energy	GloBird ULTRASAVE Residential(Central)-Australian Gas Networks	$1,772	$1,826
GloBird Energy	Standing Offer	$1,900	$1,900

Results updated 23-02-2026 for GloBird Energy energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High) then Provider. Results for residential customers in Melbourne Vic 3000, Australia in the AGN - Vic network. Based on the selected distributor, we've estimated the general usage of 38,000 MJ / year. Lowest estimated annual cost displayed, your bill will differ based on actual usage. *All prices listed are inclusive of GST except where indicated.

5. AGL

As one of Australia’s ‘big three’ providers, AGL offers Victorians the Smart Saver gas plan, featuring variable rates, no lock-in contracts, easy online sign-up credits and four cents off every litre of fuel pumped at BP fuel stations. Customers can also join the AGL Rewards program. This year, AGL earned the fifth spot for overall satisfaction, but the brand was strongly rated in the online tools and advice category.

AGL gas plans

Here are AGL gas plans on our database for VIC.

Provider	Plan name	Est. annual cost (inc. all discounts)	Est. annual cost (ex. conditional discounts)	Energy Fact Sheet
AGL	Smart Saver	$1,626	$1,626

Results updated 23-02-2026 for AGL energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High) then Provider. Results for residential customers in Melbourne Vic 3000, Australia in the AGN - Vic network. Based on the selected distributor, we've estimated the general usage of 38,000 MJ / year. Lowest estimated annual cost displayed, your bill will differ based on actual usage. *All prices listed are inclusive of GST except where indicated.

6. Origin Australia

Origin Energy provides a variety of electricity and gas plans across Victoria, New South Wales, Queensland, South Australia, and the Australian Capital Territory. It features a handful of variable-rate gas plans with no exit fees. Its Everyday Rewards Variable plan, in partnership with Everyday Rewards, offers new customers a sign-up bonus of points, followed by a point earned for every dollar spent on their gas bills. Origin also offers an ongoing $10 discount if customers choose to bundle internet and gas plans. This year, Origin sits at sixth place on the shortlist for overall satisfaction.

Origin Energy gas plans

Here are Origin Energy gas plans on our database for VIC.

Provider	Plan name	Est. annual cost (inc. all discounts)	Est. annual cost (ex. conditional discounts)
Origin Energy	Go Variable	$1,824	$1,824
Origin Energy	Everyday Rewards Variable	$1,903	$1,903
Origin Energy	Basic	$1,940	$1,940

Results updated 23-02-2026 for Origin Energy energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High) then Provider. Results for residential customers in Melbourne Vic 3000, Australia in the AGN - Vic network. Based on the selected distributor, we've estimated the general usage of 38,000 MJ / year. Lowest estimated annual cost displayed, your bill will differ based on actual usage. *All prices listed are inclusive of GST except where indicated.

6. EnergyAustralia

EnergyAustralia provides a diverse range of electricity, gas, and solar plans to millions of customers across VIC, NSW, QLD, SA, and the ACT, with gas-only services also available in WA. Its VIC gas plans typically offer competitive variable rates and guaranteed discounts, with one plan featuring fixed rates with no contract term. EnergyAustralia currently sits at seventh place for overall satisfaction.

EnergyAustralia gas plans

Here are EnergyAustralia gas plans on our database for VIC.

Provider	Plan name	Est. annual cost (inc. all discounts)	Est. annual cost (ex. conditional discounts)
Energy Australia	Flexi Plan (T2)	$1,621	$1,621
Energy Australia	Rate Fix (T2)	$1,824	$1,824
Energy Australia	Standing Offer	$2,026	$2,026

Results updated 23-02-2026 for Energy Australia energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High) then Provider. Results for residential customers in Melbourne Vic 3000, Australia in the AGN - Vic network. Based on the selected distributor, we've estimated the general usage of 38,000 MJ / year. Lowest estimated annual cost displayed, your bill will differ based on actual usage. *All prices listed are inclusive of GST except where indicated.

8. Engie

Engie (formerly Simply Energy) is typically a price-competitive brand, offering a range of gas plans with unique benefits. For example, Engie is in partnership with local motoring clubs, offering a free 12-month My NRMA membership on its Engie Perks Plan, while its Movie Perks plan offers customers two free movie tickets upon sign-up. Engie is situated at eighth place for overall satisfaction.

Engie Energy gas plans

Here are Engie gas plans on our database for VIC.

Provider	Plan name	Est. annual cost (inc. all discounts)	Est. annual cost (ex. conditional discounts)
ENGIE	ENGIE Perks	$1,644	$1,644
ENGIE	ENGIE Essentials	$1,847	$1,847
ENGIE	ENGIE Standing Offer	$1,847	$1,847

Results updated 23-02-2026 for ENGIE energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High) then Provider. Results for residential customers in Melbourne Vic 3000, Australia in the AGN - Vic network. Based on the selected distributor, we've estimated the general usage of 38,000 MJ / year. Lowest estimated annual cost displayed, your bill will differ based on actual usage. *All prices listed are inclusive of GST except where indicated.

9. Sumo Energy

Australian-owned Sumo offers electricity and gas plans with local customer service and access to its Sumo Energy Rewards program. Its market contracts in VIC are straightforward, with transparent and competitive pricing and no lock-in contracts or exit fees. Sumo Energy earned itself the ninth spot for overall satisfaction.

Sumo Energy gas plans

Here are Sumo Energy gas plans on our database for VIC.

Provider	Plan name	Est. annual cost (inc. all discounts)	Est. annual cost (ex. conditional discounts)	Energy Fact Sheet
Sumo	Sumo Sunrise	$1,303	$1,303
Sumo	Standing Offer	$2,527	$2,527

Results updated 23-02-2026 for Sumo energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High) then Provider. Results for residential customers in Melbourne Vic 3000, Australia in the AGN - Vic network. Based on the selected distributor, we've estimated the general usage of 38,000 MJ / year. Lowest estimated annual cost displayed, your bill will differ based on actual usage. *All prices listed are inclusive of GST except where indicated.

9. Tango Energy

Tango Energy offers Victorians a small selection of gas plans, with credits and offers occasionally available for new and moving customers. Its plans include no lock-in contracts or exit fees, and competitive variable rates. Tango rounds out the ten best-performing retailers for overall satisfaction in 2026.

Previous winners in VIC

2024: Lumo Energy
2023: Tango Energy
2022: Lumo Energy
2021: GloBird Energy
2020: Red Energy
2019: Powershop
2018: Momentum Energy
2017: Red Energy
2016: Simply Energy (now Engie)
2015: Lumo Energy

FAQs about Canstar's VIC gas provider award

Meet our energy experts

Tara DonnellyManaging Editor, Utilities

Tara Donnelly is Canstar's Managing Editor, Utilities, leading the team that focuses on energy, telecommunications and consumer technology. For more than a decade she has authored hundreds of articles covering these topics across Australia, the US and Canada, including seven years as part of the Canstar Group. Her expertise has seen her appear in national media including 9 News, 7 News, Sunrise, the ABC , The Australian Financial Review, 4BC Radio and The Sydney Morning Herald. Tara has been nominated for multiple awards for her technology reporting, including Canstar’s highly commended recognition for Best Consumer Technology Coverage in 2024. She has a Bachelor of Communications from the University of Canberra and is passionate about simplifying complex subjects so consumers aren’t just informed, they’re connected and confident. You can follow Tara on LinkedIn.

Grace KinrossResearcher

Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar’s ratings and awards and help support consumers to make more informed decisions.