About Canstar’s Most Satisfied Customers VIC Gas Providers Awards
Canstar’s Most Satisfied Customers Awards shine a light on gas suppliers with the happiest customers in Victoria. We ask customers to rate their satisfaction with their current gas supplier by overall satisfaction as well as important criteria like customer service, value for money and bill and cost clarity.
Numbers crunched by Canstar’s researchers
- 1,237 customers surveyed
- 16 suppliers assessed
- Six providers shortlisted
- One award winner
The best gas supplier in VIC
The brands rated are listed below in order of best overall satisfaction.
1. Red Energy

This is the third time Red Energy has taken home the trophy in Victoria since Canstar’s gas supplier awards began in 2015. Owned by renewable energy generation company Snowy Hydro, Red Energy’s main selling point is its partnership with Qantas, which sees customers on a Qantas Red Saver plan pocket frequent flyer points for paying their energy bill. All of Red Energy’s rates are currently variable, so you’ll have to watch out for any unexpected price changes.
2. Dodo Power and Gas

Dodo is best known as a telco provider, but in recent years has moved into offering electricity and gas deals. Victorian customers can choose from Dodo’s market or standing offer gas plans, which are available without contracts or exit fees. Dodo Energy customers can also claim a discount on home internet when bundling multiple services with the provider. Dodo was rated second in Canstar's 2024 Most Satisfied Customers award for gas providers in Victoria.
3. Sumo Energy
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Sumo Energy is an Australian-owned and operated electricity, gas and internet retailer, known for its bundled offers that reward customers the more services they sign up for (e.g. customers who sign up for electricity and gas plans may be eligible for a bill credit). Sumo’s natural gas services are available in NSW and VIC, with each plan offering customers a variable rate. Sumo came third in the 2024 Most Satisfied Customers award for gas providers in Victoria.
4. AGL

Energy giant AGL gives Victorians one main market gas offer, featuring variable rates and no lock-in contract. This flagship plan also comes with flexible billing options, and AGL frequently offers new customers sign-up credits for switching to electricity or gas plans online. Another big selling point for AGL is its ‘value add’ incentives, including access to AGL Rewards. AGL placed fourth in Victoria's 2024 Most Satisfied Customers award for gas providers.
5. Origin Australia

Origin Energy typically has a few gas offers for Victorian households to pick from, depending on personal preferences and circumstances. The retailer offers variable rate plans, with one product even going as far as awarding Everyday Rewards points. For those who prefer to do nothing other than pay their bills, Origin also has a gas plan with no discounts, just competitive rates with an ongoing benefit period and no lock-in contract. Origin was rated fifth in Canstar's 2024 Most Satisfied Customers award in Victoria for gas providers.
6. EnergyAustralia

EnergyAustralia is Australia’s third-largest energy retailer, serving 1.6 million customers in east Australia. While EnergyAustralia is renowned for its electricity plans, it also offers a suite of gas plans with competitive variable and supply usage rates, and occasionally, sign-up offers in the form of bill credits and discounts. EnergyAustralia came sixth in the 2024 Most Satisfied Customers award for Victorian gas providers.
Previous winners in VIC
- 2023: Tango Energy
- 2022: Lumo Energy
- 2021: GloBird Energy
- 2020: Red Energy
- 2019: Powershop
- 2018: Momentum Energy
- 2017: Red Energy
- 2016: Simply Energy (now Engie)
- 2015: Lumo Energy