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Best Gas Provider in NSW 2024

Compare the gas providers rated best by customers like you in Canstar's 2024 Most Satisfied Customers Awards for Natural Gas in New South Wales.

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Banner Canstar's 2025 Most Satisfied Customer Award Logo for NSW Gas providers
Fact Checked
Rated brand
Overall Satisfaction
Red Energy logo
5 Starsstarstarstarstarstar
EnergyAustralia logo
4 Starsstarstarstarstarstar
AGL logo
4 Starsstarstarstarstarstar
Origin logo
4 Starsstarstarstarstarstar
Canstar's 2024 Most Satisfied Customer Award logo for NSW Gas Suppliers

Most Satisfied Customers

Red Energy logo

Red Energy is our highest-rated natural gas supplier for 2024, after scoring a near-perfect five-star result in all six of our research categories. Red Energy beat out ‘big three’ providers Origin, AGL and EnergyAustralia to claim the top spot.

About Canstar’s Most Satisfied Customers NSW Gas Providers Awards

Canstar’s Most Satisfied Customers Awards showcases gas providers with the happiest customers in NSW. We ask customers to rate their satisfaction with their current natural gas supplier by overall satisfaction as well as important criteria like customer service, online tools and advice, bill and cost clarity, ease of sign up and value for money.


Numbers crunched by Canstar’s researchers

  • 842 customers surveyed
  • 19 providers assessed
  • Four providers shortlisted
  • One award winner

Read our methodology


The best gas supplier in NSW

The brands rated are listed below in order of best overall satisfaction.

1. Red Energy

Red Energy logo

Red Energy achieved a near-perfect score in 2024’s ratings. The energy provider is owned by renewable energy generation company Snowy Hydro and offers customers in NSW a diverse range of gas and electricity products.

Its market gas offers come with no lock-in contracts or exit fees. Red Energy also partners with Qantas, Taronga Zoo and BCNA to offer specialised plans with extras, such as bonus Qantas Points.


2. EnergyAustralia

EnergyAustralia

EnergyAustralia has multiple gas plans for customers in NSW to choose from, some of which include a guaranteed discount off both usage and supply charges for one year. All EnergyAustralia plans come with variable rates, except its Rate Fix Plan. EnergyAustralia was rated second in Canstar's 2024 Most Satisfied Customers award for gas providers in New South Wales.


3. AGL

AGL logo

AGL has streamlined its gas options down in NSW, with a handful of plans offering variable rates and no contracts or exit fees. The retailer occasionally launches new customer promotions, such as sign-up credits, and gives customers flexible billing options. AGL also runs its own rewards program called AGL Rewards which gives customers access to a range of lifestyle deals. AGL came third in the 2024 Most Satisfied Customers award for gas providers in New South Wales.


4. Origin Energy

origin_logo_150x70

Integrated energy company Origin Energy offers a few gas products for NSW households to consider. Most plans come with variable rates for a year, with the ability to manage the account from the Origin app. There is one offer that also includes Everyday Rewards points upon signing up. All of Origin’s gas plans come without exit fees or lock-in contracts, regardless of the benefit period length. Origin placed fourth in New South Wales' 2024 Most Satisfied Customers award for gas providers.


Previous winners in NSW

This is the second year in a row that Red Energy has been awarded Canstar’s Most Satisfied Customer award for Natural Gas Supplier in NSW.

  • 2023: Red Energy
  • 2022: Dodo
  • 2021: Alinta Energy
  • 2020: Alinta Energy
  • 2019: Origin Energy
  • 2018: Red Energy
  • 2017: Red Energy
  • 2016: EnergyAustralia
  • 2015: AGL

FAQs about Canstar awards

FAQs about NSW gas providers

Meet our energy experts


Katrina Hasdell, Energy Writer

Katrina Hasdell

Katrina Hasdell is an Energy Writer at Canstar, where she covers Australia’s retail energy market. Having written more than 100 energy-related articles for Canstar, Katrina is dedicated to providing consumers with easy-to-read information on their energy options so they can get better deals on electricity, solar power and more. She previously wrote content for Australia’s leading home services company, Pulse Home Services, while completing her BA in professional writing and publishing at Curtin University. You can follow Katrina on LinkedIn.


Tara Donnelly, Utilities Editor

Tara Donnelly

Tara Donnelly is Canstar's Utilities Editor, leading the team that focuses on energy, telecommunications and consumer technology. She has spent more than a decade covering these topics in Australia, the US and Canada, and has authored over 500 articles for the Canstar Group. Her expertise has seen her appear in national media including 9 News, 7 News, Sunrise, the ABC , The Australian Financial Review4BC Radio and The Sydney Morning Herald. Tara has been nominated for multiple awards for her technology reporting, including Canstar’s highly commended recognition for Best Consumer Technology Coverage in 2024. She has a Bachelor of Communications from the University of Canberra and is passionate about simplifying complex subjects so consumers aren’t just informed, they’re connected and confident. You can follow Tara on LinkedIn.


Important Information

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This advice is general and has not taken into account your objectives, financial situation or needs. Consider whether this advice is right for you.