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About Canstar’s Most Satisfied Customers NSW Gas Providers Awards
Canstar’s Most Satisfied Customers Awards showcases gas providers with the happiest customers in NSW. We ask customers to rate their satisfaction with their current natural gas supplier by overall satisfaction as well as important criteria like customer service, online tools and advice, bill and cost clarity, ease of sign up and value for money.
Numbers crunched by Canstar’s researchers
- 842 customers surveyed
- 19 providers assessed
- Four providers shortlisted
- One award winner
The best gas supplier in NSW
The brands rated are listed below in order of best overall satisfaction.
1. Red Energy
Red Energy achieved a near-perfect score in 2024’s ratings. The energy provider is owned by renewable energy generation company Snowy Hydro and offers customers in NSW a diverse range of gas and electricity products.
Its market gas offers come with no lock-in contracts or exit fees. Red Energy also partners with Qantas, Taronga Zoo and BCNA to offer specialised plans with extras, such as bonus Qantas Points.
2. EnergyAustralia
EnergyAustralia has multiple gas plans for customers in NSW to choose from, some of which include a guaranteed discount off both usage and supply charges for one year. All EnergyAustralia plans come with variable rates, except its Rate Fix Plan. EnergyAustralia was rated second in Canstar's 2024 Most Satisfied Customers award for gas providers in New South Wales.
3. AGL
AGL has streamlined its gas options down in NSW, with a handful of plans offering variable rates and no contracts or exit fees. The retailer occasionally launches new customer promotions, such as sign-up credits, and gives customers flexible billing options. AGL also runs its own rewards program called AGL Rewards which gives customers access to a range of lifestyle deals. AGL came third in the 2024 Most Satisfied Customers award for gas providers in New South Wales.
AGL gas plans
Here are AGL gas plans on our database for NSW.
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Basic Plan Information |
|---|---|---|---|---|
AGL | Smart Saver | $1,026 | $1,026 |
4. Origin Energy
Integrated energy company Origin Energy offers a few gas products for NSW households to consider. Most plans come with variable rates for a year, with the ability to manage the account from the Origin app. There is one offer that also includes Everyday Rewards points upon signing up. All of Origin’s gas plans come without exit fees or lock-in contracts, regardless of the benefit period length. Origin placed fourth in New South Wales' 2024 Most Satisfied Customers award for gas providers.
Origin Energy gas plans
Here are Origin Energy gas plans on our database for NSW.
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Basic Plan Information |
|---|---|---|---|---|
Origin Energy | Go Variable | $1,039 | $1,039 | |
Origin Energy | Everyday Rewards Variable | $1,085 | $1,085 | |
Origin Energy | Basic | $1,166 | $1,166 |
Previous winners in NSW
This is the second year in a row that Red Energy has been awarded Canstar’s Most Satisfied Customer award for Natural Gas Supplier in NSW.
- 2023: Red Energy
- 2022: Dodo
- 2021: Alinta Energy
- 2020: Alinta Energy
- 2019: Origin Energy
- 2018: Red Energy
- 2017: Red Energy
- 2016: EnergyAustralia
- 2015: AGL
FAQs about Canstar's NSW gas provider award
Canstar’s Most Satisfied Customers Awards recognise companies with the most satisfied customers overall based on consumer surveys.
Canstar surveyed 842 New South Wales residents with a gas account who pay their bills about their experience with their energy retailer.
Market research company PureProfile manages the survey on Canstar’s behalf.
Respondents rate their satisfaction with their gas provider from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Respondents rate how satisfied they are with their providers in the following areas:
- Overall satisfaction with their gas provider
- Value for money
- Customer service: e.g. email, telephone service.
- Bill and cost clarity: i.e. do you understand your bill?
- Online tools and advice: e.g. apps to monitor usage, account management.
- Ease of sign-up
The winning brand receives the highest overall rating once all the scores from each category are combined and averaged.
Canstar also gives Star Ratings to top performing financial products, and Outstanding Value Awards to providers with a range of high-performing products. Canstar’s Innovation Excellence Awards also showcase products and services that break new ground when it comes to helping customers.
Canstar rates products and services over a range of consumer categories, in addition to financial services.
There’s no one ‘best’ gas plan in NSW, as different plans will benefit different people’s energy needs. Things to consider when comparing plans include:
- What type of contract does the provider offer?
- What is the contract length and are there any exit fees?
- How much are the supply and usage charges?
- What discount is available and what are the conditions?
- What other incentives/rewards are offered?
There are 13 energy retailers offering residential gas plans in NSW.
Besides contract types, usage rates, supply charges, tariffs and discounts, the other crucial thing that will impact the amount you pay for gas is where you live. Gas prices can vary significantly between distribution networks.
For example, an Origin customer on one network might have higher usage charges than another Origin customer with the same plan, living on a different distribution network.
This is because energy distributors have their own costs and these are passed on to customers through retailer charges.
There are three natural gas distributors throughout NSW.
- Jemena Gas Networks NSW: servicing Sydney, Newcastle, Central Coast, Wollongong and parts of country NSW
- Central Ranges System: servicing Tamworth
- Wagga Wagga Gas Distribution Network
