About Canstar’s Most Satisfied Customers NSW Gas Providers Awards
Canstar’s Most Satisfied Customers Awards showcases gas providers with the happiest customers in NSW. We ask customers to rate their satisfaction with their current natural gas supplier by overall satisfaction as well as important criteria like customer service, online tools and advice, bill and cost clarity, ease of sign up and value for money.
Numbers crunched by Canstar’s researchers
- 842 customers surveyed
- 19 providers assessed
- Four providers shortlisted
- One award winner
The best gas supplier in NSW
The brands rated are listed below in order of best overall satisfaction.
1. Red Energy

Red Energy achieved a near-perfect score in 2024’s ratings. The energy provider is owned by renewable energy generation company Snowy Hydro and offers customers in NSW a diverse range of gas and electricity products.
Its market gas offers come with no lock-in contracts or exit fees. Red Energy also partners with Qantas, Taronga Zoo and BCNA to offer specialised plans with extras, such as bonus Qantas Points.
2. EnergyAustralia

EnergyAustralia has multiple gas plans for customers in NSW to choose from, some of which include a guaranteed discount off both usage and supply charges for one year. All EnergyAustralia plans come with variable rates, except its Rate Fix Plan. EnergyAustralia was rated second in Canstar's 2024 Most Satisfied Customers award for gas providers in New South Wales.
3. AGL

AGL has streamlined its gas options down in NSW, with a handful of plans offering variable rates and no contracts or exit fees. The retailer occasionally launches new customer promotions, such as sign-up credits, and gives customers flexible billing options. AGL also runs its own rewards program called AGL Rewards which gives customers access to a range of lifestyle deals. AGL came third in the 2024 Most Satisfied Customers award for gas providers in New South Wales.
4. Origin Energy

Integrated energy company Origin Energy offers a few gas products for NSW households to consider. Most plans come with variable rates for a year, with the ability to manage the account from the Origin app. There is one offer that also includes Everyday Rewards points upon signing up. All of Origin’s gas plans come without exit fees or lock-in contracts, regardless of the benefit period length. Origin placed fourth in New South Wales' 2024 Most Satisfied Customers award for gas providers.
Previous winners in NSW
This is the second year in a row that Red Energy has been awarded Canstar’s Most Satisfied Customer award for Natural Gas Supplier in NSW.
- 2023: Red Energy
- 2022: Dodo
- 2021: Alinta Energy
- 2020: Alinta Energy
- 2019: Origin Energy
- 2018: Red Energy
- 2017: Red Energy
- 2016: EnergyAustralia
- 2015: AGL