What are Canstar’s Most Satisfied Customers Awards?

Canstar’s Most Satisfied Customers Awards recognise companies with the most satisfied customers overall based on consumer surveys.

How many people do we survey for our SA electricity ratings?

Canstar surveyed 776 South Australian residents with an electricity account who pay their bills about their experience with their energy retailer. Market research company PureProfile manages the survey on Canstar’s behalf.

How do we rate SA electricity providers?

Respondents rate their satisfaction with their electricity provider from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Respondents rate how satisfied they are with their providers in the following areas: Overall satisfaction with their electricity provider Value for money Customer service: e.g. email, telephone service. Bill and cost clarity: i.e. do you understand your bill? Online tools and advice: e.g. apps to monitor usage, account management. Solar tariff rate Ease of sign-up

How do we work out the winner?

The winning brand receives the highest overall rating once all the scores from each category are combined and averaged.

What other awards does Canstar give?

Canstar also gives Star Ratings to top performing financial products, and Outstanding Value Awards to providers with a range of high-performing products. Canstar’s Innovation Excellence Awards also showcase products and services that break new ground when it comes to helping customers.

Does Canstar rate other products?

Canstar rates products and services over a range of consumer categories, in addition to financial services. Explore Canstar’s Most Satisfied Customers awards here.

What is the best electricity plan in SA?

There’s no one ‘best’ electricity plan in SA, as different plans will benefit different people’s energy needs. That said, things to consider when comparing plans include: How a plan’s annual estimated cost compares to the reference price. The usage charge per kilowatt hour (kWh) and daily supply charge. Whether those charges are variable or fixed for a specific term. If the plan includes a guaranteed or conditional bill discount. Your tariff type - do you need a single rate, a time of use tariff, or do you require a controlled load? If there’s benefits for solar owners, such as a feed-in tariff.

How many electricity providers operate in SA?

There are over 20 energy retailers offering residential electricity plans in SA.

Do electricity providers offer the same prices across SA?

Typically, provider’s plan prices will vary across areas. This is because distribution costs can differ across distributors. Unlike most other states in Australia, SA only has one distributor, SA Power Networks, which handles all electricity distribution throughout the state.

Best Electricity Provider in SA 2024

Compare the electricity providers rated best by customers like you in Canstar's 2024 Most Satisfied Customers Awards for Electricity in South Australia.

Written by

Katrina HasdellEnergy Writer

Edited by

Tara DonnellyUtilities Editor

25 Feb, 2025

Fact Checked

Rated brand

Overall Satisfaction

5 Stars

4 Stars

3 Stars

Most Satisfied Customers

Lumo Energy has re-emerged victorious in 2024’s customer satisfaction ratings for electricity providers in South Australia. Lumo Energy has achieved a five-star result for overall satisfaction, as well as for its value for money, customer service, bill and cost clarity and ease of sign-up.

About Canstar’s Most Satisfied Customers SA Electricity Providers Awards

Canstar’s Most Satisfied Customers Awards shine a light on electricity providers with the happiest customers in SA. We ask customers to rate their satisfaction with their current electricity provider, by overall satisfaction as well as important criteria like customer service, how clear their bill and prices are, online tools and advice, ease of sign-up and value for money.

Numbers crunched by Canstar’s researchers:

776 customers surveyed
19 providers assessed
Five providers shortlisted
One award winner

Read our methodology

The best electricity providers in SA

The brands rated are listed below in order of best overall satisfaction.

1. Lumo Energy

Lumo Energy has re-emerged as the top electricity provider in SA in 2024, scoring an almost clean sweep of five-star ratings across the board.

Lumo Energy is one of two providers owned by renewable power generation company Snowy Hydro – the other being Red Energy. For customers in SA, Lumo Energy’s main selling point is access to its Lumo Rewards program, which offers discounts from a variety of major shopping retailers. Lumo Energy’s offers come with variable rates and no exit fees.

Lumo Energy Plans

Here are Lumo Energy plans on our database for SA.

Provider	Plan name	Est. annual cost (inc. all discounts)	Est. annual cost (ex. conditional discounts)	Reference price comparison (Basic Plan Information)
Lumo Energy	Lumo Basic	$1,995	$1,995	13% less
Lumo Energy	Standing Offer	$2,236	$2,236	3% less

Results updated 01-10-2025 for Lumo Energy energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High). Results for residential customers in Adelaide 5000, Australia in the SA Power Networks network, where general usage is 4,000 kWh / year on a Single Rate tariff. Lowest annual cost displayed, your bill will differ based on actual usage. Based on general usage, the AER Reference Price is $2,301 / year. *All prices listed are inclusive of GST except where indicated.

2. Alinta Energy

A major gas and electricity retailer in New South Wales, Victoria, SA, Queensland and Western Australia, Alinta Energy focuses on offering competitive rates, making it one of the leading challengers to the big three (AGL, Origin and EnergyAustralia). Alinta Energy was rated second in Canstar's 2024 Most Satisfied Customers award for electricity providers in South Australia.

Alinta Energy Plans

Here are Alinta Energy plans on our database for SA.

Provider	Plan name	Est. annual cost (inc. all discounts)	Est. annual cost (ex. conditional discounts)	Reference price comparison (Basic Plan Information)
Alinta Energy	HomeDeal Essential	$2,232	$2,232	3% less
Alinta Energy	SolarBalance Go	$2,301	$2,301	Equal to
Alinta Energy	Standing Offer	$2,301	$2,301	Equal to

Results updated 01-10-2025 for Alinta Energy energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High). Results for residential customers in Adelaide 5000, Australia in the SA Power Networks network, where general usage is 4,000 kWh / year on a Single Rate tariff. Lowest annual cost displayed, your bill will differ based on actual usage. Based on general usage, the AER Reference Price is $2,301 / year. *All prices listed are inclusive of GST except where indicated.

3. AGL

AGL offers a small selection of market contracts, including solar-specific and seniors plans, with variable rates and a range of value-add incentives (e.g. Netflix subscriptions and rewards programs). AGL came third in the 2024 Most Satisfied Customers award for electricity providers in South Australia.

AGL Plans

Here are AGL plans on our database for SA.

Provider	Plan name	Est. annual cost (inc. all discounts)	Est. annual cost (ex. conditional discounts)	Reference price comparison (Basic Plan Information)
AGL	Residential Seniors Saver - New To AGL	$2,094	$2,094	9% less
AGL	Residential Smart Saver	$2,186	$2,186	5% less
AGL	Residential Solar Savers - New To AGL	$2,209	$2,209	4% less

Results updated 01-10-2025 for AGL energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High). Results for residential customers in Adelaide 5000, Australia in the SA Power Networks network, where general usage is 4,000 kWh / year on a Single Rate tariff. Lowest annual cost displayed, your bill will differ based on actual usage. Based on general usage, the AER Reference Price is $2,301 / year. *All prices listed are inclusive of GST except where indicated.

4. Origin Energy

Origin offers a variety of variable rate plans in SA, most of which come with a 12-month benefit period, no exit fees or lock-in contracts. Origin Energy placed fourth in South Australia's 2024 Most Satisfied Customers award for electricity providers.

Origin Energy Plans

Here are Origin Energy plans on our database for SA.

Provider	Plan name	Est. annual cost (inc. all discounts)	Est. annual cost (ex. conditional discounts)	Reference price comparison (Basic Plan Information)
Origin Energy	Go Variable	$2,140	$2,140	7% less
Origin Energy	Basic	$2,230	$2,230	3% less
Origin Energy	Everyday Rewards Variable	$2,232	$2,232	3% less

Results updated 01-10-2025 for Origin Energy energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High). Results for residential customers in Adelaide 5000, Australia in the SA Power Networks network, where general usage is 4,000 kWh / year on a Single Rate tariff. Lowest annual cost displayed, your bill will differ based on actual usage. Based on general usage, the AER Reference Price is $2,301 / year. *All prices listed are inclusive of GST except where indicated.

5. EnergyAustralia

EnergyAustralia provides SA customers with a range of market offers, with conditional discounts and credits often available. EnergyAustralia was rated fifth in Canstar's 2024 Most Satisfied Customers award in South Australia for electricity providers.

EnergyAustralia Energy Plans

Here are EnergyAustralia plans on our database for SA.

Provider	Plan name	Est. annual cost (inc. all discounts)	Est. annual cost (ex. conditional discounts)	Reference price comparison (Basic Plan Information)
Energy Australia	Flexi Plan	$2,140	$2,140	7% less
Energy Australia	Rate Fix	$2,209	$2,209	4% less
Energy Australia	Solar Max	$2,301	$2,301	Equal to
Energy Australia	Standing Offer (Home)	$2,301	$2,301	Equal to

Results updated 01-10-2025 for Energy Australia energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High). Results for residential customers in Adelaide 5000, Australia in the SA Power Networks network, where general usage is 4,000 kWh / year on a Single Rate tariff. Lowest annual cost displayed, your bill will differ based on actual usage. Based on general usage, the AER Reference Price is $2,301 / year. *All prices listed are inclusive of GST except where indicated.

Previous winners in SA

This is the second year in a row that Lumo Energy has taken out Canstar’s Most Satisfied Customers Award for South Australia Electricity Providers. Other providers that have won this award in previous years include EnergyAustralia, Origin Energy, Alinta Energy and Engie (formerly Simply Energy).

2023: Lumo Energy
2022: EnergyAustralia
2021: Origin Energy
2020: EnergyAustralia
2019: Alinta Energy
2018: Lumo Energy
2017: Simply Energy (now Engie)
2016: Simply Energy (now Engie)
2015: Lumo Energy
2014: Simply Energy (now Engie)
2013: Origin Energy
2012: EnergyAustralia
2010: TRUenergy

FAQs about Canstar's awards

FAQs about SA electricity providers

Meet our energy experts

Katrina Hasdell, Energy Writer

Katrina Hasdell is an Energy Writer at Canstar, where she covers Australia’s retail energy market. Having written more than 100 energy-related articles for Canstar, Katrina is dedicated to providing consumers with easy-to-read information on their energy options so they can get better deals on electricity, solar power and more. She previously wrote content for Australia’s leading home services company, Pulse Home Services, while completing her BA in professional writing and publishing at Curtin University. You can follow Katrina on LinkedIn.

Tara Donnelly, Utilities Editor

Tara Donnelly is Canstar's Utilities Editor, leading the team that focuses on energy, telecommunications and consumer technology. She has spent more than a decade covering these topics in Australia, the US and Canada, and has authored over 500 articles for the Canstar Group. Her expertise has seen her appear in national media including 9 News, 7 News, Sunrise, the ABC , The Australian Financial Review, 4BC Radio and The Sydney Morning Herald. Tara has been nominated for multiple awards for her technology reporting, including Canstar’s highly commended recognition for Best Consumer Technology Coverage in 2024. She has a Bachelor of Communications from the University of Canberra and is passionate about simplifying complex subjects so consumers aren’t just informed, they’re connected and confident. You can follow Tara on LinkedIn.