What are Canstar’s Most Satisfied Customers Awards?

Canstar’s Most Satisfied Customers Awards recognise companies with the most satisfied customers overall based on consumer surveys.

How many people do we survey for our Queensland electricity ratings?

Canstar surveyed 1,667 Queensland residents with an electricity account who pay their bills about their experience with their energy retailer. Market research company PureProfile manages the survey on Canstar’s behalf.

How do we rate Queensland electricity providers?

Respondents rate their satisfaction with their electricity provider from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Respondents rate how satisfied they are with their providers in the following areas: Overall satisfaction with their electricity provider Value for money Customer service: e.g. email, telephone service. Bill and cost clarity: i.e. do you understand your bill? Online tools and advice: e.g. apps to monitor usage, account management. Ease of sign-up

How do we work out the winner?

The winning brand receives the highest overall rating once all the scores from each category are combined and averaged.

What other awards does Canstar give?

Canstar also gives Star Ratings to top performing financial products, and Outstanding Value Awards to providers with a range of high-performing products. Canstar’s Innovation Excellence Awards also showcase products and services that break new ground when it comes to helping customers.

Does Canstar rate other products?

Canstar rates products and services over a range of consumer categories, in addition to financial services. Explore Canstar’s Most Satisfied Customers awards here.

What is the best electricity plan in Queensland?

There’s no one ‘best’ electricity plan in Queensland, as different people have different energy needs. That said, things to consider when comparing plans include: How a plan’s annual estimated cost compares to the reference price. The usage charge per kilowatt hour (kWh) and daily supply charge. Whether those charges are variable or fixed for a specific term. If the plan includes a guaranteed or conditional bill discount. Your tariff type–do you need a single rate or time of use tariff, or do you require a controlled load? If there’s benefits for solar owners, such as a feed-in tariff.

How many electricity providers operate in Queensland?

There are two electricity distribution networks in Queensland and about 20 energy retailers offering residential electricity plans. Queensland is serviced by two electricity distributors: Energex: Network services Brisbane, Gold Coast, Sunshine Coast and surrounds. Ergon Energy: Country and regional Queensland.

Do electricity providers offer the same prices across Queensland?

No. Your energy bill will be different based on your location, as distribution costs vary between networks.

Best Electricity Provider in QLD 2024

Compare the electricity providers rated best by customers like you in Canstar's Most Satisfied Customers Awards for Electricity in Queensland.

Written by

Katrina HasdellEnergy Writer

Edited by

Tara DonnellyUtilities Editor

25 Feb, 2025

Fact Checked

Rated brand

Overall Satisfaction

5 Stars

4 Stars

3 Stars

Most Satisfied Customers

Red Energy has again topped Canstar’s customer satisfaction ratings for electricity providers in Queensland. Red Energy achieved a five-star rating across five of the six award categories, including overall satisfaction, value for money, and customer service.

About Canstar’s Most Satisfied Customers QLD Electricity Providers Awards

Canstar’s Most Satisfied Customers Awards shine a light on electricity providers with the happiest customers in Queensland. We ask customers to rate their satisfaction with their current electricity provider by overall satisfaction as well as important criteria like customer service, how clear their bill and prices are, online tools and advice, ease of sign-up and value for money.

Numbers crunched by Canstar’s researchers:

1,667 customers surveyed
20 providers assessed
Five providers shortlisted
One award winner

Read our methodology

The best electricity providers in QLD

The brands rated are listed below in order of best overall satisfaction.

1. Red Energy

2024 is the second year in a row Red Energy has won Canstar's Most Satisfied Customers award for electricity providers in Queensland.

Red Energy is owned by the renewable generation company, Snowy Hydro, and has earned itself a solid reputation for good customer service and well-priced plans. One of its key selling points is its partnership with Qantas, which sees customers collect Frequent Flyer points for money spent on energy. The retailer is also one of few providers to supply electricity and gas in South East Queensland, alongside Alinta Energy, AGL and Origin.

Red Energy Plans

Here are Red Energy plans on our database for SE QLD.

Provider	Plan name	Est. annual cost (inc. all discounts)	Est. annual cost (ex. conditional discounts)	Reference price comparison (Basic Plan Information)
Red Energy	Living Energy Saver	$1,835	$1,835	14% less
Red Energy	Qantas Red Saver	$1,835	$1,835	14% less
Red Energy	Living Energy Solar Saver	$2,004	$2,004	6% less

Results updated 01-10-2025 for Red Energy energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High). Results for residential customers in Brisbane 4000, Australia in the Energex network, where general usage is 4,600 kWh / year on a Single Rate tariff. Lowest annual cost displayed, your bill will differ based on actual usage. Based on general usage, the AER Reference Price is $2,143 / year. *All prices listed are inclusive of GST except where indicated.

2. Alinta Energy

Alinta Energy keeps things relatively simple with one or two market offers in each state that it serves. Its electricity plans previously came with significant discounts on usage charges, but now focus instead on lower rates and no discounts. There are no lock-in contracts or exit fees on Alinta’s deals and all rates are variable. Alinta also offers gas in Queensland for those who need a dual fuel supply, and a solar-specific plan for those with qualifying solar panels. Alinta Energy was rated second in Canstar's 2024 Most Satisfied Customers award for electricity providers in Queensland.

Alinta Energy Plans

Here are Alinta Energy plans on our database for SE QLD.

Provider	Plan name	Est. annual cost (inc. all discounts)	Est. annual cost (ex. conditional discounts)	Reference price comparison (Basic Plan Information)
Alinta Energy	HomeSaver On	$1,865	$1,865	13% less
Alinta Energy	SolarBalance Go	$2,143	$2,143	Equal to
Alinta Energy	Standing Offer	$2,143	$2,143	Equal to

Results updated 01-10-2025 for Alinta Energy energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High). Results for residential customers in Brisbane 4000, Australia in the Energex network, where general usage is 4,600 kWh / year on a Single Rate tariff. Lowest annual cost displayed, your bill will differ based on actual usage. Based on general usage, the AER Reference Price is $2,143 / year. *All prices listed are inclusive of GST except where indicated.

3. Origin Energy

Origin Energy promotes a few market offers with competitive rates. Its flagship offer sits below the reference price and comes with a 12-month benefit period. Another plan allows customers to earn Everyday Rewards points at sign-up and through bill payments. As one of Australia’s leading solar retailers, Origin also has two specific plans for customers who own solar panels. Origin Energy came third in the 2024 Most Satisfied Customers award for electricity providers in Queensland.

Origin Energy Plans

Here are Origin Energy plans on our database for SE QLD.

Provider	Plan name	Est. annual cost (inc. all discounts)	Est. annual cost (ex. conditional discounts)	Reference price comparison (Basic Plan Information)
Origin Energy	Origin Go Variable	$2,036	$2,036	5% less
Origin Energy	Origin Go Solar Variable	$2,079	$2,079	3% less
Origin Energy	Origin Everyday Rewards Variable	$2,122	$2,122	1% less

Results updated 01-10-2025 for Origin Energy energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High). Results for residential customers in Brisbane 4000, Australia in the Energex network, where general usage is 4,600 kWh / year on a Single Rate tariff. Lowest annual cost displayed, your bill will differ based on actual usage. Based on general usage, the AER Reference Price is $2,143 / year. *All prices listed are inclusive of GST except where indicated.

4. AGL

AGL typically has one or two market offers in Queensland, with varying benefits and conditions based on personal preferences. The plans come with variable rates and encourage the use of e-billing. There are no exit fees on any of AGL’s plans and for customers with rooftop panels, the retailer also has a solar deal. Additionally, AGL offers a discounted plan for customers who hold a Seniors Card. AGL placed fourth in Queensland's 2024 Most Satisfied Customers award for electricity providers.

AGL Plans

Here are AGL plans on our database for SE QLD.

Provider	Plan name	Est. annual cost (inc. all discounts)	Est. annual cost (ex. conditional discounts)	Reference price comparison (Basic Plan Information)
AGL	Residential Seniors Saver - New To AGL	$1,972	$1,972	8% less
AGL	Residential Smart Saver	$2,036	$2,036	5% less
AGL	Residential Netflix Plan - New To AGL	$2,065	$2,065	4% less

Results updated 01-10-2025 for AGL energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High). Results for residential customers in Brisbane 4000, Australia in the Energex network, where general usage is 4,600 kWh / year on a Single Rate tariff. Lowest annual cost displayed, your bill will differ based on actual usage. Based on general usage, the AER Reference Price is $2,143 / year. *All prices listed are inclusive of GST except where indicated.

5. EnergyAustralia

EnergyAustralia has a few offers for Queenslanders to choose from, with varying contract terms and benefits available. Customers with solar panels may also be eligible for its solar-specific offering, which could see them earning a higher feed-in tariff on their exports. There are also no exit fees or lock-in contracts across any of EnergyAustralia’s electricity deals in Queensland. EnergyAustralia was rated fifth in Canstar's 2024 Most Satisfied Customers award in Queensland for electricity providers.

EnergyAustralia Plans

Here are EnergyAustralia plans on our database for SE QLD.

Provider	Plan name	Est. annual cost (inc. all discounts)	Est. annual cost (ex. conditional discounts)	Reference price comparison (Basic Plan Information)
Energy Australia	Flexi Plan	$1,929	$1,929	10% less
Energy Australia	Rate Fix	$2,036	$2,036	5% less
Energy Australia	Solar Max	$2,143	$2,143	Equal to

Results updated 01-10-2025 for Energy Australia energy plans on Canstar's database. The results in the table above are sorted by Estimated annual cost including all discounts (Low-High) then Estimated annual cost excluding conditional discount (Low-High). Results for residential customers in Brisbane 4000, Australia in the Energex network, where general usage is 4,600 kWh / year on a Single Rate tariff. Lowest annual cost displayed, your bill will differ based on actual usage. Based on general usage, the AER Reference Price is $2,143 / year. *All prices listed are inclusive of GST except where indicated.

Previous winners in QLD

This is the second year in a row Red Energy has won Canstar's Most Satisfied Customers award for Queensland Electricity Providers. Providers that have previously won this award include Atlinta Energy, Origin Energy and AGL.

2023: Red Energy
2022: Alinta Energy
2021: Alinta Energy
2020: Alinta Energy
2019: Alinta Energy
2018: Alinta Energy
2017: Alinta Energy
2016: AGL
2015: Click Energy
2014: AGL
2013: AGL
2012: Origin Energy
2010: Integral Energy

FAQs about Canstar's awards

FAQs about Queenland electricity providers

Meet our energy experts

Katrina Hasdell, Energy Writer

Katrina Hasdell is an Energy Writer at Canstar, where she covers Australia’s retail energy market. Having written more than 100 energy-related articles for Canstar, Katrina is dedicated to providing consumers with easy-to-read information on their energy options so they can get better deals on electricity, solar power and more. She previously wrote content for Australia’s leading home services company, Pulse Home Services, while completing her BA in professional writing and publishing at Curtin University. You can follow Katrina on LinkedIn.

Tara Donnelly, Utilities Editor

Tara Donnelly is Canstar's Utilities Editor, leading the team that focuses on energy, telecommunications and consumer technology. She has spent more than a decade covering these topics in Australia, the US and Canada, and has authored over 500 articles for the Canstar Group. Her expertise has seen her appear in national media including 9 News, 7 News, Sunrise, the ABC , The Australian Financial Review, 4BC Radio and The Sydney Morning Herald. Tara has been nominated for multiple awards for her technology reporting, including Canstar’s highly commended recognition for Best Consumer Technology Coverage in 2024. She has a Bachelor of Communications from the University of Canberra and is passionate about simplifying complex subjects so consumers aren’t just informed, they’re connected and confident. You can follow Tara on LinkedIn.