What are Canstar’s Most Satisfied Customers Awards?

Canstar’s Most Satisfied Customers Awards recognise companies with the most satisfied customers overall based on consumer surveys.

How many people do we survey for our dual fuel ratings?

Canstar surveyed 2,708 Australian residents that pay their bills and use the same retailer for their electricity and natural gas supply about their experience with their energy retailer. Market research company PureProfile manages the survey on Canstar’s behalf.

How do we rate electricity and gas providers?

Respondents rate their satisfaction with their electricity and gas provider from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Respondents rate how satisfied they are with their providers in the following areas: Overall satisfaction: Measured consumer satisfaction with an electricity and gas provider as an individual score NOT a combined total of all criteria. Value for money: Cost was low for the quality and effectiveness of the electricity and gas provider. Customer service: The electricity and gas provider had multiple service points for customers, e.g. telephone, email, online chat. Bill and cost clarity: The electricity and gas provider had an easy-to-understand bill. Online tools and advice: The electricity and gas provider had an app or online account to monitor energy usage, pay bills and manage account information. Ease of sign-up: The electricity and gas provider had a simple sign-up process.

How do we work out the winner?

The winning brand receives the highest overall rating once all the scores from each category are combined and averaged.

What other awards does Canstar give?

Canstar also gives Star Ratings to top performing financial products, and Outstanding Value Awards to providers with a range of high-performing products. Canstar’s Innovation Excellence Awards also showcase products and services that break new ground when it comes to helping customers.

Does Canstar rate other products?

Canstar rates products and services over a range of consumer categories, in addition to financial services. Explore Canstar’s Most Satisfied Customers awards here.

How many providers offer both gas and electricity?

There are currently over 20 providers who offer gas and electricity options.

Is it actually cheaper to buy electricity and gas from the same provider?

Paying for electricity and gas with the same retailer does not necessarily mean you’ll be saving on your overall energy costs. In some cases, energy providers offer incentives on dual fuel plans, such as double up discounts, but they could still end up being more expensive in the long run than taking out electricity from one retailer and gas from another. That’s why it’s imperative to compare electricity and gas plans separately to ensure you’re getting competitive deals on both counts.

Which providers sell electricity and gas?

The list below shows which retailers currently sell both electricity and gas in various states and territories. Note that we only show the states and territories where the retailer sells both electricity and gas. They may sell only electricity in other areas. 1st Energy: VIC ActewAGL: NSW (Queanbeyan), ACT AGL: VIC, NSW, SA, SEQ Alinta Energy: VIC, NSW, SA, SEQ Aurora Energy: TAS CovaU: VIC, NSW, SEQ, SA Dodo: VIC, NSW EnergyAustralia: VIC, NSW, SA, ACT Engie: VIC, NSW, SA GloBird Energy: VIC, NSW, SA, SEQ Kogan Energy: VIC, NSW Lumo Energy: VIC, SA Momentum Energy: VIC Origin: VIC, NSW, SA, SEQ, ACT Powershop: VIC, NSW Red Energy: VIC, NSW, SA, SEQ, ACT Sumo: VIC, NSW Tango Energy: VIC

Best Gas and Electricity Provider

Compare the dual gas and electricity providers rated best by customers like you in Canstar’s 2025 Most Satisfied Customers Awards.

Written by

Katrina HasdellEnergy Writer

Edited by

Tara DonnellyUtilities Editor

25 Feb, 2025

Fact Checked

Rated brand

Overall Satisfaction

5 Stars

4 Stars

3 Stars

Most Satisfied Customers

Lumo logo

Lumo Energy lands at the top of our dual fuel provider ratings in 2025. Lumo Energy earned five-star reviews in all of our research categories, including overall satisfaction, value for money, customer service, bill and cost clarity, ease of sign-up and online tools and advice.

About Canstar’s Most Satisfied Customers Awards – Gas and Electricity Provider

Canstar’s Most Satisfied Customers Awards shines a light on the brands with the happiest customers in Australia. We ask customers to rate their satisfaction with their current dual fuel providers by overall satisfaction as well as important criteria like customer service, value for money, ease of sign up, plan flexibility, online tools and advice and bill cost and clarity.

Numbers crunched by Canstar’s researchers

2,708 customers surveyed
20 providers assessed
10 providers shortlisted
One award winner

Read our methodology

The best gas and electricity providers in 2025

The brands rated are listed below in order of best overall satisfaction.

1. Lumo Energy

Lumo logo

Lumo Energy has earned its first win in our dual fuel ratings, blitzing the competition with a perfect five stars across every category in 2025.

Lumo Energy offers electricity and natural gas plans exclusively to South Australians and Victorians. Owned by renewable generation company Snowy Hydro, Lumo is the sister company of Red Energy, another popular provider featured in our 2025 ratings.

Lumo focuses on a small range of market offers in each state, with an emphasis on competitive rates. Its variable plans feature no lock-in contracts or exit fees and flexible billing and communications, along with regular new customer and moving offers. Customers in SA have access to the Lumo Rewards shopping program, and refer-a-friend offers are available in both VIC and SA.

Outside dual fuel, Lumo Energy is also 2025’s best-rated VIC electricity provider and best-rated SA electricity provider.

2. Sumo

Offering electricity in New South Wales, VIC, SA and South East Queensland and gas in NSW and VIC, Sumo is a utilities all-rounder. The Aussie-owned provider retails a range of electricity and gas plans for residential customers, some of which feature guaranteed discounts on usage and supply rates. Sumo also offers flexible payment methods, no exit fees and no lock-in contracts. Solar customers can also access higher-than-average feed-in tariffs. Alongside gas and electricity, Sumo also sells home NBN with a discount for bundling with energy. Sumo earned second place in our 2025 Most Satisfied Customers Awards for Gas and Electricity.

3. Dodo Power and Gas

Dodo logo

Dodo received four stars for overall satisfaction, value for money, and online tools and advice. It was also given three stars for customer service, bill and cost clarity and ease of sign-up.

Initially operating as an internet service provider, Dodo has expanded into energy in recent years. The retailer now sells electricity in NSW, VIC, QLD and SA, plus gas in NSW and VIC. Dodo’s product range is simple and budget-focused, with just one market offer available for electricity and gas in each serviced state. With competitive rates and no-fuss plans, Dodo also waives move-in and exit fees, although credit card surcharges may apply. Dodo is the third-place winner for Most Satisfied Customers – Gas and Electricity Providers in 2025.

4. Red Energy

Red Energy logo

Red Energy operates as an electricity and natural gas provider across NSW, VIC, QLD, SA and the Australian Capital Territory. Compared to other retailers, Red gives customers a wide selection of market offers to choose from, with anywhere from two to six plans available for electricity and gas in each state. The retailer is generally known for competitively-priced and flexible plans, along with its ongoing partnership with Qantas. Red Energy is also our 2025 winner for the best-rated electricity provider in NSW and best-rated electricity provider in QLD. Red Energy rounds out the top three Most Satisfied Customers Award winners for Gas and Electricity in 2025.

5. ActewAGL

ActewAGL is one of Canberra’s leading providers of electricity and natural gas products. Operating solely in the ACT and Queanbeyan, the retailer offers a variety of products, including fixed rate options for eligible customers. ActewAGL’s plans also feature flexible payment and billing options, plus no lock-in contracts. Plans with guaranteed usage and supply discounts may also be available. ActewAGL is the fourth-best Gas and Electricity Provider in our 2025 Most Satisfied Customers Awards.

6. Alinta Energy

Alinta Energy logo

Alinta Energy is a major player in the dual fuel space across NSW, VIC, SEQ and SA, offering residential plans with competitive rates and extras such as solar. A big selling point is its discount rewards program for shoppers and movie-goers, as well as the flexibility of its plans and billing. Alinta Energy is owned by Hong Kong-based conglomerate Chow Tai Fook, but is headquartered in Sydney. The retailer also offers natural gas to customers in Western Australia. Alinta Energy came in sixth place in the 2025 Most Satisfied Customers Awards for Gas and Electricity Providers.

7. Origin Energy

As one of the biggest energy providers in the country, Origin Energy offers a range of electricity and natural gas products for households. These products feature variable rates, no lock-in contracts and a suite of value-adds, such as Everyday Rewards points. Origin Energy operates in NSW, VIC, SEQ, SA and the ACT and is also a big hit with bundled utilities customers. Origin Energy is the seventh-best Gas and Electricity Provider in the Most Satisfied Customers Awards for 2025.

8. AGL

AGL logo

Utilities giant AGL offers electricity and natural gas plans to customers across NSW, VIC, SEQ and SA. AGL’s plans are usually quite competitive, and the retailer is big on value-add extras such as plans with Netflix, along with its loyalty program AGL Rewards. Welcome credits are also occasionally on offer to customers who choose to bundle their electricity and gas plans through AGL, as well as bonuses like fuel discounts. AGL landed in the eighth spot in our 2025 Most Satisfied Customers Awards – Gas and Electricity Providers.

9. Engie (formerly Simply Energy)

Owned by the French utilities giant of the same name, Engie (formerly Simply Energy) is typically a price-competitive brand in the electricity and natural gas space. In addition to attractive rates, the provider offers a suite of unique products, including plans with discounted movie tickets or motoring club-specific offers. Engie offers dual fuel products to customers in NSW, VIC and SA, while SEQ households are only eligible for electricity products. Engie is the ninth-best Gas and Electricity Provider in our 2025 Most Satisfied Customers Awards.

10. EnergyAustralia

EnergyAustralia offers a concise range of electricity and natural gas products to households, some of which offer guaranteed discounts to help keep costs low. EnergyAustralia is currently available to electricity and natural gas customers in NSW, VIC, SA and the ACT, with electricity alone offered in QLD. It’s one of the few providers to give electricity customers a fixed-rate option in most states, and also offers fairly generous feed-in rates to solar customers. EnergyAustralia completes the top ten best-rated Gas and Electricity Providers in 2025, according to our Most Satisfied Customers Awards.

Previous winners for gas and electricity/dual fuel

2024: Tango Energy
2023: Red Energy
2022: GloBird Energy
2021: Red Energy
2020: Momentum Energy
2019: Momentum Energy
2018: Simply Energy
2017: Red Energy

FAQs about Canstar awards

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Meet our energy experts

Katrina Hasdell, Energy Writer

Katrina Hasdell is an Energy Writer at Canstar, where she covers Australia’s retail energy market. Having written more than 100 energy-related articles for Canstar, Katrina is dedicated to providing consumers with easy-to-read information on their energy options so they can get better deals on electricity, solar power and more. She previously wrote content for Australia’s leading home services company, Pulse Home Services, while completing her BA in professional writing and publishing at Curtin University. You can follow Katrina on LinkedIn.

Tara Donnelly, Utilities Editor

Tara Donnelly is Canstar's Utilities Editor, leading the team that focuses on energy, telecommunications and consumer technology. She has spent more than a decade covering these topics in Australia, the US and Canada, and has authored over 500 articles for the Canstar Group. Her expertise has seen her appear in national media including 9 News, 7 News, Sunrise, the ABC , The Australian Financial Review, 4BC Radio and The Sydney Morning Herald. Tara has been nominated for multiple awards for her technology reporting, including Canstar’s highly commended recognition for Best Consumer Technology Coverage in 2024. She has a Bachelor of Communications from the University of Canberra and is passionate about simplifying complex subjects so consumers aren’t just informed, they’re connected and confident. You can follow Tara on LinkedIn.