About AGL
Integrated energy provider AGL is one of the biggest electricity and gas retailers in the country, with 4.5 million residential and business energy and telco customers.
AGL operates throughout Australia, offering electricity and solar in New South Wales, Victoria, South East Queensland and South Australia. It also offers natural gas in NSW, VIC, SA and Western Australia.
AGL pros and cons
Pros
- Options for bundling electricity, gas, mobile and internet
- Customers can join the AGL Rewards program
- Flexible billing options available
- Easy-to-use phone app with live chat function.
Cons
- No fixed price plans
- Variable plans can change with only five days’ notice
- Fees for disconnection, credit card payments, late payment, and payment processing via Mastercard and VISA cards and Australia Post may apply.
AGL electricity
AGL’s current electricity plans on Canstar’s database are:
- AGL Residential Seniors Saver
- AGL Residential Smart Saver
- AGL Residential Netflix plan.
Not all plans are available in all states.
AGL plans in NSW
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Reference price comparison (Basic Plan Information) |
---|---|---|---|---|
AGL | Residential Seniors Saver - New To AGL | $1,651 | $1,651 | 16% less |
AGL | Residential Smart Saver | $1,769 | $1,769 | 10% less |
AGL | Residential Netflix Plan - New To AGL | $1,791 | $1,791 | 9% less |
AGL | Residential Solar Savers - New To AGL | $1,847 | $1,847 | 6% less |
AGL plans in QLD
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Reference price comparison (Basic Plan Information) |
---|---|---|---|---|
AGL | Residential Seniors Saver - New To AGL | $1,972 | $1,972 | 8% less |
AGL | Residential Smart Saver | $2,036 | $2,036 | 5% less |
AGL | Residential Netflix Plan - New To AGL | $2,065 | $2,065 | 4% less |
AGL | Residential Solar Savers - New To AGL | $2,100 | $2,100 | 2% less |
AGL plans in SA
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Reference price comparison (Basic Plan Information) |
---|---|---|---|---|
AGL | Residential Seniors Saver - New To AGL | $2,094 | $2,094 | 9% less |
AGL | Residential Smart Saver | $2,186 | $2,186 | 5% less |
AGL | Residential Solar Savers - New To AGL | $2,209 | $2,209 | 4% less |
AGL | Residential Netflix Plan - New To AGL (No Exit Fee) | $2,215 | $2,215 | 4% less |
AGL plans in VIC
Provider | Plan name | Est. annual cost (inc. all discounts) | Est. annual cost (ex. conditional discounts) | Reference price comparison (Energy Fact Sheet) |
---|---|---|---|---|
AGL | Seniors Saver | $1,330 | $1,330 | 14% less |
AGL | AGL Residential Smart Saver | $1,392 | $1,392 | 10% less |
AGL | Netflix Plan | $1,421 | $1,421 | 8% less |
AGL | Solar Savers | $1,453 | $1,453 | 6% less |
AGL natural gas
AGL sells natural gas across the country. Its gas plan/s mirror its electricity deals in terms of incentives and bonuses.
- AGL Residential Smart Saver.
AGL solar
While all AGL market offers come with a solar feed-in tariff (FiT), the most generous solar rebates are reserved for those who sign up to its solar-specific plan. However, this plan typically comes with higher usage charges.
AGL’s Solar Savers plan has a higher FiT for the first 10kWh/day of exported electricity per day.
AGL solar feed-in tariffs (FiTs)
NSW | VIC | SA | QLD | |
---|---|---|---|---|
Standard FiT | 4c/kWh | 1.5c/kWh | 2c/kWh | 3c/kWh |
Solar Savers | 8c/kWh for the first 10kWh/day, 4c/kWh thereafter | 8c/kWh for the first 10kWh/day, 1.5c/kWh thereafter | 8c/kWh for the first 10kWh/day, 2c/kWh thereafter | 8c/kWh for the first 10kWh/day, 3c/kWh thereafter |
AGL benefits and rewards
AGL Rewards
AGL customers can join the AGL Rewards program, giving them access to discounts, offers and benefits from participating businesses.
Some offers include discounts on movie tickets, fuel, gift cards, theme parks and restaurants.
Utilities bundling
AGL customers can bundle their energy, internet and mobile services to receive bill discounts. Customers with energy plans through AGL can save $10 per month on their AGL mobile phone plan and $15 per month on their AGL internet plan.
However, be sure to compare energy and telco plans separately before deciding to bundle. You may save more money by buying electricity, gas, phone or internet separately from various providers.
AGL accounts and billing
AGL mobile app
AGL’s mobile app has a range of features listed below that help customers access and understand their household energy needs and costs.
- Check your energy usage: Customers with smart meters can check their energy usage in kilowatt hours (kWh) or in cost.
- Pay your bills: Customers can see bill cost so far, bill projection and pay any outstanding bills.
- Submit meter readings: To avoid a meter reader, AGL allows you to submit a self-read.
- Change your details: Update personal information, payment details and contact information.
- Prepare for moving house: Arrange your home for moving and track electricity progress.
- Contact customer service: An AI assistant can help with basic functions or connect you to an AGL representative if needed.
AGL website
Customers using the AGL website can do everything mobile app users can do, except see their energy usage data.
How do customers rate AGL?
AGL has rated among the top picks in two of Canstar's customer satisfaction surveys.
- Most Satisfied Customers Award 2nd Runner Up - Bundled Energy and Telecommunications Providers 2024
- Most Satisfied Customers Award 2nd Runner Up - Natural Gas Suppliers QLD 2024
Find out more about our click here for ratings and methodology.
Should I choose AGL?
As one of Australia’s ‘Big 3’, AGL offers a wide range of energy plans, a rewards program and an interactive app that can help customers track and tailor their energy usage.
AGL may be suited to customers who want the option to bundle energy plans with an internet or mobile plan. However, customers should compare estimated costs, usage and supply rates across a range of providers before making a decision.
FAQs about AGL
You may be eligible for an EV plan but it’s best to contact AGL for further information.
AGL allows customers to opt for 20% or 100% of their electricity to be sourced via renewable or GreenPower options.
AGL offers its Residential Seniors Saver to new AGL customers with a seniors card. Customers are frequently offered a sign-up credit.
AGL’s plans are currently all charged with a variable usage rate. An electricity usage rate is the cost of the electricity you use, charged in cents per kilowatt hour (c/kWh).
AGL has a financial hardship program called Staying Connected. AGL customers experiencing financial hardship should contact AGL to discuss their options.
AGL offers concession discounts for customers who hold the following concession cards:
- Pensioner Concession Card issued by Services Australia or Department of Veterans' Affairs
- Services Australia Health Care Card
- Department of Veterans' Affairs Gold Card (for recipients of War Widow or War Widower, Totally and Permanently Incapacitated rate or Extreme Disablement Adjustment rate pensions).
AGL offers electricity plans for small businesses. For information, please visit the AGL website.