What are Canstar’s Most Satisfied Customer Awards?

Canstar’s Most Satisfied Customers Awards recognise companies with the most satisfied customers overall based on our consumer surveys.

How many people do we survey for our internet and entertainment provider ratings?

Canstar surveyed 908 Australians with a current bundled internet and entertainment service for their feedback on the bundle providers they’ve been signed up to. Respondents had to have a current bundled internet and entertainment service in their name, which they pay the bill of. Market research company PureProfile manages the survey on Canstar’s behalf.

How do we rate internet and entertainment bundle providers?

Survey respondents are asked to rate their satisfaction with their internet and entertainment bundle provider from zero to 10, with zero meaning extremely dissatisfied and 10 meaning extremely satisfied. Internet and entertainment provider satisfaction is rated on the following criteria: Overall satisfaction: measures consumer satisfaction with an internet and entertainment bundle provider as an individual score, NOT the combined total of all criteria. Customer service: the bundle provider had multiple customer service options and was relatively easy to get in contact with when needed. Speed and reliability: the internet service was fast enough for the plan’s indicated speeds and performance had minimal service disruptions and dropouts. Value for money: the cost for the bundle plan was reasonably priced for the quality of service and entertainment inclusions. Bill and cost clarity: the bill supplied by the internet and entertainment bundle provider was easy to understand. Ease of setup: signing up to the plan and any equipment setup was easy to do. Entertainment inclusions: the included entertainment service/s met expectations.

How do we work out the winner?

The winning brand receives the highest overall rating once all the scores from each category are combined and averaged.

What other awards does Canstar give?

Canstar also gives Star Ratings to top performing financial products, and Outstanding Value Awards to providers with a range of high-performing products. Canstar’s Innovation Excellence Awards also showcase products and services that break new ground when it comes to helping customers.

Does Canstar rate other products?

Canstar rates products and services over a range of consumer categories, in addition to financial services. Explore Canstar's Awards here.

How to compare internet and entertainment bundles

There are plenty of entertainment services vying for our attention, from streaming to more traditional pay TV services. Out of customers we surveyed, 29% used their bundled subscription service as their primary form of entertainment. However, with a smaller pool of providers offering the option to bundle entertainment with an internet plan, it can be easier to compare these plans and providers than if you’re just looking for internet. Of course, you’ll need to have a clear idea of what kind of entertainment extras you’ll want, whether this fits with your budget and whether an internet and entertainment bundle is right for you. You’ll also need to consider the internet plan available to bundle with the entertainment extras. It’s possible that the entertainment add-ons might only be available with a certain type of internet plan, such as NBN.

What entertainment extras are available?

Entertainment extras will differ between providers. Both Telstra and Optus offer the option to bundle streaming services on to your internet bill, but these services will still be an additional monthly cost (although some might include discounts or some free months). Other providers may offer the option to add on gaming consoles and associated accessories/services, while others might simply offer a set top box, such as Fetch.

Do you need internet and entertainment bundling?

While providers used to offer entertainment extras as a way to entice new customers to sign up to a plan, these days it’s more about the convenience of having your internet and entertainment on the one bill. In fact, 19% of our survey respondents chose their internet plan specifically for its entertainment options. It’s also important to consider whether you will actually use the entertainment add-ons, or if you can find cheaper alternatives elsewhere. For example, a set top box might not be as useful now that many of us have smart TVs, gaming consoles or other methods of viewing our streaming services on a TV. While it might be tempting when you’re comparing plans, it’s important to weigh up how much you’ll use these services, and whether any additional costs are worth it.

Do any internet providers offer free Netflix?

While several providers have offered free streaming extras in the past, as of February 2026 Optus is the only provider to offer a Netflix tie-in. A monthly $20 credit towards streaming services is available on Optus’ NBN 100, NBN 500 and NBN 1000 plans, which can be used on Netflix through Optus’ SubHub subscription platform. Previously, Vodafone offered a free 12-month Netflix subscription on select NBN plans, but this deal is no longer available; however, if you’re open to trying out rival streaming services, keep an eye out for other promotions.

Do any internet providers offer Fetch?

Currently only Telstra offers Fetch to internet customers. Previously, the service was available as an add-on from iiNet, Internode, Aussie Broadband, iPrimus and Dodo.

Does Telstra offer free Netflix streaming?

Telstra gives customers the option of adding various streaming and entertainment services to their Telstra account, including Disney+, Fetch, Kayo, Spotify and even Xbox Game Pass, PlayStation and Nintendo Switch. Customers can sign up through Telstra and pay their monthly subscription costs via their Telstra bill.

Does Optus offer free Netflix streaming?

Optus offers access to Netflix via the Optus SubHub service. Customers can earn discounts for bundling multiple services through SubHub, as well as score a $20 monthly SubHub credit on selected home internet plans. Optus’ SubHub platform can be used to pay for the following streaming and subscription services: Netflix Prime Paramount+ BINGE BritBox NBA League Pass Hayu Dazn Kindle Unlimited MasterClass iWonder Sweat iQIYI Inkl

Are internet plans with free streaming worth the money?

If you do take up a free streaming offer, be aware of the length of your comped subscription, and make sure you cancel before the trial expires if you don’t intend to switch to a paid plan — otherwise you’ll be auto-billed in advance for the following month. Also check to see if the deal relies on locking in a contract term with your internet provider, which could cause issues down the line if you prefer the flexibility to cancel your service at any time. Also be aware of the standard price of the free service you’re signing up for, and if switching providers to score free streaming is really going to save you money. If you can get a similar plan from a competing provider for $15 less per month — just minus the free streaming — it may be a better deal to simply opt for a cheaper internet plan and pay for your Netflix, Stan, BINGE or Disney+ separately.

Best Internet and Entertainment Bundles

Written by

Emma BradstockSenior Telco writer

Edited by

Grace KinrossResearcher

22 Jun, 2025

Fact Checked

Consumer Ratings

Consumer Ratings

Consumer Ratings

Consumer Ratings

Most Satisfied Customers

Vodafone is Canstar’s 2025 winner for bundled internet and entertainment ratings, scoring five stars for overall satisfaction and in most categories, except speed and reliability and ease of setup, where it scored four stars.

About Canstar’s Most Satisfied Customers Internet and Entertainment Bundle Awards

Canstar’s Most Satisfied Customers Awards showcase the internet and entertainment bundle providers with the most satisfied customers across Australia. We ask customers to rate their satisfaction with their current internet bundle provider by overall satisfaction, as well as other criteria including value for money, customer service, speed and reliability, value for money, bill and cost clarity, ease of set up and of course, entertainment inclusions.

Numbers crunched by Canstar’s researchers

908 customers surveyed
Four providers assessed
One award winner

Read our methodology

The best internet and entertainment bundle providers

The brands rated are listed below in order of best overall satisfaction.

1. Vodafone

Vodafone — which last won this award in 2021 — returned to our ratings this year in top spot, scoring five stars for overall satisfaction, customer service, value for money, bill and cost clarity and entertainment inclusions. It also scored four stars in the remaining categories: speed and reliability, along with ease of setup.

Vodafone customers have the option to bundle their internet plan with a Hubbl Hub set top box, which not only consolidates free-to-air TV and streaming apps such as Netflix, Stan and Disney+ in one place, but also allows customers to save on eligible streaming services. Vodafone also offers eligible customers the option to bundle a PlayStation 5 onto their plan.

2. Telstra

Telstra took out second place with four stars for overall satisfaction, customer service, value for money and bill and cost clarity. While it scored five stars for speed and reliability and ease of setup, it scored only three stars for entertainment inclusions.

Telstra has been one of the leaders in the bundled internet and entertainment space. While it started off with packages like Foxtel and Telstra Box Office, Telstra now offers a wider range of entertainment add-ons that can be bundled with a variety of services, including NBN plans. Telstra’s entertainment add-ons include Fetch, Disney+ and Kayo, while other add-ons like Spotify and gaming console bundling are also available.

3. Optus

Optus came in third place in 2025, scoring four stars in almost all categories including overall satisfaction and value for money, however it scored five stars for ease of setup.

Optus has always offered a range of entertainment add-ons, even if these have changed over the years. Now its main entertainment offering is Optus SubHub — a subscription bundling service available to customers on eligible plans, including NBN. You can bundle subscriptions from Netflix, BINGE, Amazon Prime and more. The more subscriptions you bundle, the more you’ll save.

4. Foxtel

Foxtel rounded out our ratings, scoring three stars in most categories including overall satisfaction, customer service and value for money. However it scored four stars for entertainment inclusions.

Foxtel has been the dominating pay TV service in Australia for decades, so moving into the internet and entertainment bundling space was a no-brainer. All Foxtel NBN plans include NBN 100 speeds, and it’s your choice of Foxtel package — including Movies and Sports bundles — that will determine the monthly cost.

Past internet and entertainment bundle winners

2024: iiNet
2023: Aussie Broadband
2022: Aussie Broadband
2021: Vodafone
2020: Vodafone
2019: Vodafone
2018: Internode
2017: Internode
2016: Internode
2015: Internode
2014: Internode

FAQs about Canstar’s Internet and Entertainment Bundle Providers Award

Meet our internet experts

Emma BradstockSenior Telco writer

Emma Bradstock has been an authority on consumer phone, internet, technology and streaming markets in Australia for more than six years, having written more than 300 articles for Canstar. Emma covers a range of topics — from NBN speeds and technology to the latest release phones — and strives to help readers find the right phone and internet plans for their needs. She holds a Bachelor of Arts in Communications and Media from Macquarie University, has more than a decade of professional writing experience in print and digital media, and contributed to Canstar’s Highly Commended award for Best Consumer Technology Coverage in 2024. You can follow Emma on LinkedIn.

Grace KinrossResearcher

Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar’s ratings and awards and help support consumers to make more informed decisions.