About HBF health insurance
HBF (Hospital Benefit Fund) has been in operation for more than 80 years and is best known as being a not-for-profit provider of private health insurance in Australia. It acquired health insurance provider GMF in 2015. It has also signed a partnership with Great Southern Bank to offer its customers health insurance under the brand see-u by HBF.
What health insurance products does HBF offer?
HBF’s health insurance policies are designed to suit a variety of different life stages, including singles, couples, families and single parents. At the time of writing, HBF provides the following hospital, extras and combined hospital and extras products:
- HBF hospital cover options: Consumers can choose from Basic Hospital Plus, Basic Hospital Plus Elevate, Bronze Hospital Plus, Silver Hospital, Silver Hospital Plus and Gold Hospital Elevate policies.
- HBF extras cover options: Consumers can choose from Basic Extras, Flex 50, Flex 60, Complete 60 and Top 70 extras policies.
- HBF combined cover options: Consumers can choose to combine their choice of hospital cover with an extras policy.
- HBF ambulance cover: Ambulance cover is offered as part of all HBF hospital policies (not available to residents of Tasmania or Queensland, who receive taxpayer-funded ambulance transport from their respective state governments).
Can I get dental cover with HBF?
All of HBF’s extras policies include some form of coverage for general dental (restorative and preventative procedures), and extras policies besides the Basic Extras cover include major dental and implants. Additionally, all of HBF’s hospital policies include some form of coverage for dental surgery.
Does HBF’s health insurance cover physiotherapy?
All of HBF’s extras policies include cover for physiotherapy. The amount of cover that a policy provides and the limits that apply to it will depend on the policy you choose.
Does HBF offer family policies that cover adult children?
At the time of writing HBF allows dependents to stay on the family policy until the age of 21, as long as they are not married or living in a de-facto relationship. Dependents can stay on until the age of 25 as long as they are full-time students and earning a taxable income of less than $24,500 per year.
FAQs about HBF health insurance
At the time of writing, HBF does not offer Overseas Student Health Cover (OSHC).
At the time of writing, HBF offers Working Visa Health Cover (also known as Overseas Visitors Health Cover or OVHC). Keep in mind, if you’re on an overseas visa and are from a country with a reciprocal healthcare agreement, you could be eligible for another local policy.
Once you’ve received medical treatment or made a purchase covered by your policy, the next step is to make a claim.
If you’re claiming on extras you may be able to claim on the spot, provided your healthcare provider uses the HICAPS system. This will process your claim automatically.
You can also make a claim by logging into the myHBF portal on the HBF website and following the prompts. Contact HBF or visit its website if you need assistance. You can also make claims on the HBF Health app, as well as update payment details and view past claims.














