About Bupa health insurance
Bupa Australia is part of the Bupa Group, which is an international healthcare company with over 29 million health insurance customers. In Australia, Bupa is best known as a health insurance provider, but it also offers a range of other insurance products, such as home, pet, car and travel insurance.
Bupa Health Insurance cover options
Bupa offers a range of different cover options to suit different needs:
- Hospital cover: Customers can choose from Basic Accident Only, Basic Plus Starter Hospital, Bronze Plus Simple Hospital, Silver Plus Essential Hospital, Silver Plus Advanced Hospital and Gold Comprehensive Hospital policies.
- Extras cover: Bupa has a range of options for extras, from its Extras Saver cover, which offers 50% back on general dental, through to its Top Extras, which offers rebates on a wide range of services, with high yearly limits.
- Combined cover options: Customers can choose from all tiers of hospital cover combined with varying levels of extras cover, which can include cover for services such as dental, optical and more.
- Ambulance cover: Customers can choose between Emergency Only or Premium Ambulance policies—which includes non-emergency trips capped at $5,000 a year. It’s important to keep in mind that in Queensland and Tasmania, residents can receive taxpayer-funded ambulance transportation from their respective state governments.
Can I get dental cover with Bupa?
All of Bupa’s extras policies include cover for general dental. How much you are covered for, how much you will get back when you make a claim and your annual limits will be determined by the extras policy you choose. For instance, Bupa’s basic Extras Saver cover offers 50% back on general dental procedures, while its Top Extras has cover for general and major dental, with 100% back on up to two 6-monthly check-ups and teeth cleans every year, outside your normal limits.
Does Bupa’s health insurance cover physiotherapy?
Almost all of Bupa’s extras policies offer cover for physiotherapy, with the exception of its Extras Saver policy. How much you're covered for, how much you'll get back when you make a claim and your annual limits will be determined by the extras policy you choose.
Does Bupa offer family policies that cover adult children?
Yes, adult children (classified as student or non-student dependents) can remain on eligible Bupa family health policies until their 32nd birthday—depending on certain restrictions. The individual must be studying full time at a university, TAFE or other educational institution (apprenticeships excluded), must not be receiving income from an education provider and must not be married or living in a de facto relationship.
How do I lodge a claim with Bupa?
Once you’ve received medical treatment or made a purchase covered by your policy, the next step is to make a claim.
If you’re claiming on extras you’ll generally be able to claim on the spot if your healthcare provider uses the HICAPS system. This will process your claim automatically.
You can also make a claim by logging into the myBupa portal and following the prompts. You can also claim most extras services on the Bupa app. Contact Bupa or visit the Bupa website if you need assistance.
FAQs about Bupa health insurance
You can manage your Bupa health insurance policy by logging into the myBupa portal on the Bupa website or via the myBupa app. From here, you’ll be able to make an extras claim, manage payment details, view and download statements and update your details, including to grant online authority to people on the policy and change how Bupa will contact you.
At the time of writing, Bupa does offer Overseas Student Health Cover (OSHC).
At the time of writing, Bupa offers health cover for eligible working visa holders. Check Bupa’s website for more details on the type of policies on offer, as well as what types of visas are eligible for cover. Keep in mind, if you’re on an overseas visa and are from a country with a reciprocal healthcare agreement, you could be eligible for other local policies.














