NAB customers start the week with banking outage

National Australia Bank’s customers reported problems accessing their accounts via mobile and internet banking services this morning. The nabtrade platform was also down, along with the bank’s EFTPOS terminals.

NAB took to X early Monday morning to tell customers some of its services were unavailable.

We're currently experiencing login errors with the NAB Mobile Banking app and Desktop Internet Banking. We’re working to fix this as soon as possible. We’re sorry for the inconvenience.

— NAB (@NAB) October 18, 2020

Update 5.10pm AEDT: A NAB spokesperson told Canstar all of the bank’s systems were recovering, with internet and mobile banking now available. NAB is continuing to work through some functionality issues. Fast payments are still unavailable, but you can make traditional payment transfers using BSB details.

Customers reported they were unable to transfer money from accounts or access the bank’s trading platform nabtrade, and businesses were unable to offer their customers card payments.

“Your [EFTPOS] terminal is down as well,” said one X user earlier today. “I’m losing customers as they don’t want to use cash as a payment.”

One nabtrade customer on the outage tracker platform Downdetector said the “failure” of the platform caused trading losses for customers who paid “handsomely” for the use of platform.

At the time of publishing, NAB has not provided a reason for the outage.

NAB Group Executive of Personal Banking Rachel Slade published an apology on X this afternoon and said some services had started to recover.

Our services are gradually recovering and we thank you for your patience. NAB Group Executive, Personal Banking, Rachel Slade has this message to share with you. pic.twitter.com/t3nqKFflaq

— NAB (@NAB) October 19, 2020

What NAB services are still available?

According to the latest update from NAB, the following services are still fully available:

ATMs
NAB credit and debit cards
Apple Pay

Customers can also log in to their mobile banking app and internet banking.

This story has been updated with developments throughout the day.

This article was reviewed by our Sub Editor Jacqueline Belesky before it was published as part of our fact-checking process.

Ellie McLachlan

Former Content Lead

Ellie McLachlan is the former Content Lead at Canstar, helping to shape and deliver the content strategy. She specialises in covering mortgage and everday money topics and breaking finance news. An experienced journalist, Ellie has made her mark working in digital, broadcast and print media, serving in positions such as Editor at News Corp Australia's Compare Money and also News.com.au's Best Of Money, as Story Strategy Coach at the Australian Conservation Foundation, as a lifestyle reporter at The Urban List, The Courier Mail and The Sunshine Coast Daily, as well as radio presenter at 4ZZZ. While at Canstar, Ellie has written well over 500 finance articles and her work is regularly referenced by other publishers, including Business Insider, The Motley Fool and The New Daily. Her expert financial commentary has been featured in publications such as Yahoo Finance and the Herald Sun. Ellie studied a Bachelor of Journalism and Arts (Peace and Conflict Studies) at the University of Queensland. Follow Ellie on LinkedIn, Twitter, and Canstar on Facebook. Meet the Canstar Editorial Team.