NAB customers start the week with banking outage

National Australia Bank’s customers reported problems accessing their accounts via mobile and internet banking services this morning. The nabtrade platform was also down, along with the bank’s EFTPOS terminals.
NAB banking outage hero 19.10.2020
Some NAB banking services are down on 19 October, 2020. Image source: Marlon Trottmann, Shutterstock.

NAB took to Twitter early Monday morning to tell customers some of its services were unavailable.

Update 5.10pm AEDT: A NAB spokesperson told Canstar all of the bank’s systems were recovering, with internet and mobile banking now available. NAB is continuing to work through some functionality issues. Fast payments are still unavailable, but you can make traditional payment transfers using BSB details.

Customers reported they were unable to transfer money from accounts or access the bank’s trading platform nabtrade, and businesses were unable to offer their customers card payments.

“Your [EFTPOS] terminal is down as well,” said one Twitter user earlier today. “I’m losing customers as they don’t want to use cash as a payment.”

One nabtrade customer on the outage tracker platform Downdetector said the “failure” of the platform caused trading losses for customers who paid “handsomely” for the use of platform.

At the time of publishing, NAB has not provided a reason for the outage.

NAB Group Executive of Personal Banking Rachel Slade published an apology on Twitter this afternoon and said some services had started to recover.

What NAB services are still available?

According to the latest update from NAB, the following services are still fully available:

  • ATMs
  • NAB credit and debit cards
  • Apple Pay

Customers can also log in to their mobile banking app and internet banking.

This story has been updated with developments throughout the day.

 

This article was reviewed by our Sub Editor Jacqueline Belesky before it was published as part of our fact-checking process.

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