NAB customers start the week with banking outage

National Australia Bank’s customers reported problems accessing their accounts via mobile and internet banking services this morning. The nabtrade platform was also down, along with the bank’s EFTPOS terminals.

NAB took to Twitter early Monday morning to tell customers some of its services were unavailable.

We're currently experiencing login errors with the NAB Mobile Banking app and Desktop Internet Banking. We’re working to fix this as soon as possible. We’re sorry for the inconvenience.

— NAB (@NAB) October 18, 2020

Customers reported they were unable to transfer money from accounts or access the bank’s trading platform nabtrade, and businesses were unable to offer their customers card payments.

“Your [EFTPOS] terminal is down as well,” said one Twitter user earlier today. “I’m losing customers as they don’t want to use cash as a payment.”

One nabtrade customer on the outage tracker platform Downdetector said the “failure” of the platform caused trading losses for customers who paid “handsomely” for the use of platform.

At the time of publishing, NAB has not provided a reason for the outage.

NAB Group Executive of Personal Banking Rachel Slade published an apology on Twitter this afternoon and said some services had started to recover.

Our services are gradually recovering and we thank you for your patience. NAB Group Executive, Personal Banking, Rachel Slade has this message to share with you. pic.twitter.com/t3nqKFflaq

— NAB (@NAB) October 19, 2020

What NAB services are still available?

According to the latest update from NAB, the following services are still fully available:

• ATMs
• NAB credit and debit cards
• Apple Pay

Customers can also log in to their mobile banking app and internet banking.

This story has been updated with developments throughout the day.

This article was reviewed by our Sub Editor Jacqueline Belesky before it was published as part of our fact-checking process.