About Canstar’s Most Satisfied Customers Business Mobile Plan Awards
Canstar’s Most Satisfied Customers Awards showcase the business phone plan providers with the happiest customers across Australia. We ask customers to rate their satisfaction with their current business mobile phone plan provider by overall satisfaction, as well as other criteria including value for money, client service, network coverage, billing, plan flexibility, ease of recharge and sign up and activation.
Numbers crunched by Canstar’s researchers
- 432 customers surveyed
- 11 providers assessed
- Three providers shortlisted
- One award winner
The best business mobile plan providers
The brands rated are listed below in order of best overall satisfaction.
1. Vodafone

Vodafone has once again taken out the top spot, scoring an impressive five stars in all categories, including network coverage, client service, value for money and overall satisfaction.
Vodafone offers the option of SIM-only plans or plans that can be bundled with a device. All that you need to do is supply your ABN/ACN on sign up, or link it to an existing Vodafone mobile plan account, with additional business plans also able to be added.
2. Optus

Optus came in second place, scoring four stars in almost all categories — including overall satisfaction and value for money. However it scored five stars for ease of recharge.
Optus offers a range of options for its business phone plans. While you can pick a similar selection of SIM-only plans and devices to its non-business phone plans, Optus also offers Business Teams Plus plans. The Optus ‘team plan’ includes four SIM plans with data to share and flexibility, along with the option to add on additional SIMs for an extra cost per SIM.
3. Telstra

Rounding out our ratings was Telstra, which scored three stars for overall satisfaction, value for money, client service and plan flexibility. It scored its only five star result for network coverage and scored four stars in the remaining categories.
Telstra offers a range of SIM-only plans or plans with a phone, with the option to bundle services onto the one plan. Its plans and device selection are essentially the same offerings as what you’ll get if you sign up to a non-business plan. If you bundle a phone with a plan, you’ll choose from a 12, 24 or 36-month device repayment period.
Past business phone plan provider winners
Here are past winners of Canstar’s Most Satisfied Customers – Business Phone Plans Providers ratings:
- 2024: Vodafone
- 2023: Vodafone
- 2022: Vodafone
- 2021: Optus
- 2020: Vodafone
- 2019: Vodafone
- 2018: Optus
- 2017: Vodafone
- 2016: Optus
- 2015: Optus







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