Get App
Most Satisfied Customers Award Winner
BritBox
Aussies have rated BritBox as the top pick in Canstar’s latest streaming service and pay TV ratings, with five-star reviews for value for money, choice of content, ease of use, ease of sign up and overall satisfaction.
How we rate streaming services and pay TV
Our review compares streaming services and pay TV on customer satisfaction, so you can find out what other Aussies think about the compared brands before you go ahead with a purchase. Think of it as like asking hundreds of your closest mates which streaming service and pay TV they think is best!
How many Australians do we survey for our ratings?
Canstar surveyed 7,998 Australians for their feedback on the Australian streaming service(s) and pay TV they currently subscribe to.
- The outcomes reported in these ratings are measured via PureProfile’s accredited online research panel.
What criteria are used to rate streaming services and pay TV?
Respondents rate their satisfaction with their streaming service(s) and pay TV from zero to 10, where zero is extremely dissatisfied and 10 is extremely satisfied. Brand satisfaction was rated by respondents on the following criteria:
- Overall satisfaction: measures consumer satisfaction with a streaming and pay TV service as an individual score NOT a combined total of all criteria.
- Choice of content: shows, movies, sports.
- Ease of sign up
- Availability of new releases
Ease of use navigation, how easy it is to find what you want.
How do we determine the winner?
The winning brand is the one that receives the highest overall satisfaction rating once all the scores from the overall satisfaction criteria are combined and averaged.
- Overall satisfaction is asked as a specific question and represents an individual measure, not a combined total of all criteria.
- When we cannot determine a clear winner from the criteria for the overall satisfaction rating, we will then look at the other criteria measured in the rating.
- The brand with the highest number of five-star ratings within the supporting criteria will become the five-star recipient in overall satisfaction, and win the award. If a clear leader still cannot be determined from the supporting criteria, joint winners will be declared.
Which streaming services and pay TV providers do we rate?
Brands must have received at least 30 responses to be included, so not all brands available in the market have been compared in this survey. The brands rated in this survey are listed below in order of best overall satisfaction.
- BritBox
- Netflix
- Amazon Prime Video
- Disney+
- HayU
- Stan
- Paramount+
- Apple TV+
- Kayo
- Fetch TV
- Binge
- Foxtel
What’s the best streaming service in Australia?
The best streaming service for you will depend on your personal taste and budget, but here’s a rundown of the top five platforms from our 2025 survey.
1. BritBox: Most Satisfied Customers
The winner of this year’s Customer Satisfaction award, BritBox is an affordable way to watch your favourite British classics and new releases, and keep up with an extensive range of content from BBC channels.
Shows on BritBox: Outrageous, Here We Go, Broadchurch, Call The Midwife, Black Adder, Would I Lie to You.
Movies on BritBox: Six Minutes To Midnight, What We Did On Our Holiday, Persuasion, Northanger Abbey, Operation Mincemeat.
2. Netflix: Best all-rounder
Netflix is the original powerhouse in video streaming. Known for its award-winning originals and extensive catalogue, Netflix still dominates streaming in Australia, 10 years after it launched here, despite recent price hikes and restrictions around password sharing.
Shows on Netflix: Untamed, Wednesday, Snow Piercer, Black Mirror, Yellowjackets, Stranger Things.
Movies on Netflix: Nosferatu, Wicked, Night Always Comes, Parasite, The Iron Claw, Dune: Part Two.
3. Prime Video: Best all-in-one
With one of largest content libraries and the option to combine multiple streaming subscriptions in one place, Prime Video is a good option for those looking to meet all their streaming needs in one place.
[Logo image]
Shows on Prime Video: The Summer I Turned Pretty, Fallout, Fleabag, The Boys, This Is Us, Foundation.
Movies on Prime Video: Conclave, Den of Thieves, Arrival, Spiderman: Into The Spiderverse, John Wick, The Dark Knight.
4. Disney+: Best blockbuster powerhouse
Disney+ is home to some of the biggest franchises in Hollywood, including Marvel, Star Wars and Pixar. Subscribers also get access to ESPN and National Geographic, as well as the Star channel, where you can watch award-winning shows like The Bear and Only Murders in the Building. If you’re looking for an option to keep the whole family satisfied, Disney+ might be a good choice.
Shows on Disney+: The Bear, Alien Earth, Andor, It’s Always Sunny in Philadelphia, The Office, Arrested Development.
Movies on Disney+: Guardians of the Galaxy: Volume 2, Captain America: Brave New World, Deadpool Vs Wolverine, Poor Things, The Menu.
5. Hayu: Best binge-watching reality
Hayu is the go-to, low-cost service for reality TV fans. Dedicated entirely to unscripted drama like The Real Housewives and Below Deck, its key feature is providing new episodes on the exact same day they air in the US.
Shows on Hayu: Love Island, Vanderpump Rules, Keeping Up With The Kardashians, Top Chef.
What other streaming services are available in Australia?
Australia's streaming market extends far beyond the top five providers mentioned above. There are platforms that cater to a range of interests, including dedicated sports coverage, curated horror collections and animation exclusives.
- Stan
- BINGE
- Foxtel
- HBO Max
- YouTube Premium
- Kayo Sports
- Paramount+
- DocPlay
- iwonder
- Shudder
- Acorn TV
- Crunchyroll
- Tubi TV
