2024 Pet Insurance Awards

Canstar releases its
2024 Pet Insurance Star Ratings and Awards.

Released: 2 August, 2024

How did we decide on the winners?

To determine the winners, policies with pet insurance accident & illness coverage, and policies with accident & illness with routine care coverage  are assessed using Canstar’s sophisticated and unique ratings methodology. In recent years, our Researchers have observed a rise in breed-specific exclusions, leading to more restricted and complex pet insurance coverage, making it crucial for pet owners to carefully review the Product Disclosure Statement (PDS) and consult with insurers to ensure their pets’ specific health needs are adequately covered. Our Star Ratings are designed to help Australians narrow down and choose the product that is right for them.

About the Award winners

(Winners are listed alphabetically)

Budget Direct

Outstanding Value – Pet Insurance Award
Outstanding Value – Pet Insurance with Routine Care Award

Budget Direct stands as a prominent general insurance provider in Australia, claiming to have insured more than 3 million Aussies since it was founded in 2000. Budget Direct Pet Insurance policies are administered by Pet Health Insurance Services Pty Ltd. As well as pet insurance, Budget Direct also offers a range of general insurance products including home and contents insurance, car insurance, and travel insurance.

Knose

Outstanding Value – Pet Insurance Award

Knose was founded in 2017 and offers customisable pet insurance policies to suit all budgets. All policies are underwritten by Pacific International Pty Ltd with Knose Financial Services Pty Ltd acting as an agent for the insurer Pacific International Insurance Pty Ltd.

Medibank

Outstanding Value – Pet Insurance with Routine Care Award

Medibank has been providing health cover to Australians since 1976, with more than 4 million customers across the country. Pet insurance policies from Medibank are administered by PetSure Pty Ltd. As well as pet insurance, Medibank offers health insurance, travel insurance, and life insurance products.

Petinsurance.com.au

Outstanding Value – Pet Insurance with Routine Care Award

Petinsurance.com.au offers pet insurance products including both dog and cat cover. All new pet insurance policies from Petinsurance.com.au are issued by PetSure Pty Ltd. Policies issued prior to 7 November 2023 are issued by the Hollard Insurance Company Pty Ltd.

Petsy

Outstanding Value – Pet Insurance Award

Founded in 2019, Petsy is a pet insurance provider that offers comprehensive pet insurance with customisable to the level of care. Petsy’s insurance policies are underwritten by Pacific International Insurance Pty Ltd and are distributed by Knose Financial Services Pty Ltd trading as ThePetInsuranceCompany.com.au.

Pet Circle

Outstanding Value – Pet Insurance Award

Pet Circle was founded in 2011 and offers simple and accessible pet insurance options. Pet Circle insurance products are underwritten by Pacific International Insurance Pty Ltd and are distributed by Knose Financial Services Pty Ltd.

Does Canstar rate other products?

About Canstar

Canstar also has insights and information about financial products and services generally. You can find out about topics such as: interest rates, buy now pay later (BNPL), business products and tax. You may also be interested in discovering more about calculators and resources, such as our rate checker and free credit score tool, to help you with your financial decision-making.

About: Josh Sale, Group Manager, Research & Ratings

Bachelor of Commerce, Economics/Finance dual major, Griffith University. Master of Data Science, Strategy and Leadership, RMIT (ongoing studies)

Joshua Sale is responsible for developing the methodology and delivering Canstar’s flagship Star Ratings, as part of Canstar’s Research team. With tertiary qualifications in economics and finance, he enjoys helping Australians find more suitable financial products by transforming complex calculations into a consumer-friendly Star Rating that explains the values and benefits of different financial products.

As one of Canstar’s company spokespeople, Joshua has participated in print, radio and broadcast interviews with the likes of the Australian Financial Review, news.com.au and Money magazine, along with other leading media outlets, discussing topics such as home loan equity, banking incentive schemes, digital wallets and wider finance trends.

Joshua is known for his ability to simplify complex products and technical information, crunching the data into meaningful insights for consumers about finance. He has analysed several consumer markets across banking, insurance and wealth, and is keenly interested in various topics, ranging from how Australians interact with their superannuation funds, to the dynamic nature of the health insurance market, and collecting and redeeming credit card reward points.

Joshua believes that knowledge is the first step towards empowerment. Even while studying, he facilitated peer-assisted study sessions for economics, and represented his University’s Business School in an academic committee.

You can follow Josh on LinkedIn, and Canstar on Twitter and Facebook.