What are Canstar’s Most Satisfied Customer Awards?

Canstar’s Most Satisfied Customers Awards recognise companies with the most satisfied customers overall based on consumer surveys.

How many people do we survey for our prepaid provider ratings?

Canstar surveyed 3,329 Australians with a current prepaid service for their feedback on prepaid providers they’ve used. Respondents had to have an active prepaid mobile phone account in their name and pay the bills on that account. Market research company PureProfile manages the survey on Canstar’s behalf.

How do we rate prepaid mobile plan providers?

Survey respondents are asked to rate their satisfaction with their prepaid mobile plan provider from zero to 10, with zero meaning extremely dissatisfied and 10 meaning extremely satisfied. Prepaid mobile plan provider satisfaction is rated on the following criteria: Overall satisfaction: measures consumer satisfaction with a prepaid provider as an individual score, NOT the combined total of all criteria. Value for money: the cost of the plan was reasonable for the plan’s inclusions and service. Network coverage: the mobile service had good mobile network coverage and connectivity. Customer service: the provider offered customer service that was helpful and easy access when needed. Sign-up and activation: signing up and activating the service was quick and easy. Ease of recharge: recharging the prepaid plan was quick and simple, whether it was auto recharge or manual recharge. Billing: the billing was clear and easy to understand.

How do we work out the winner?

The winning brand receives the highest overall rating once all the scores from each category are combined and averaged.

What other awards does Canstar give?

Canstar also gives Star Ratings to top performing financial products, and Outstanding Value Awards to providers with a range of high-performing products. Canstar’s Innovation Excellence Awards also showcase products and services that break new ground when it comes to helping customers.

Does Canstar rate other products?

Canstar rates products and services over a range of consumer categories, in addition to financial services. Explore Canstar’s Most Satisfied Customers awards here.

How to compare prepaid providers and plans

There are plenty of providers offering prepaid phone plans in addition to the big three telcos. However, prepaid can be complicated to navigate because of the number of plans and providers available and the several considerations you should make before signing up. Expiry period: Prepaid plans run on an expiry period, rather than a billing period, as you pre-pay for your plan’s inclusions. Some plans have a short expiry period, such as seven days, others run monthly or every 28 or 30 days, while others have an expiry of as much as six or 12 months. Short-term plans are usually best for filling the gap between plans or for overseas visitors, monthly or 28/30 day expiry periods might be best if you’re looking for a month-to-month service similar to postpaid plans, while long-term plans are great for setting and forgetting or if your usage fluctuates month to month. Keep in mind that long-term plans have a much higher upfront cost and require you to keep on top of your data usage. Data: Finding a plan with the right data inclusions might be your first point of call. But with prepaid plans, data inclusions can be tied to the expiry period; so that plan with 200GB of data might look great, but you may have to stretch that data over 12 months. When you’re looking at data inclusions, keep an eye on the expiry period and the plan’s cost to ensure you’re getting the right data allowance for your needs. Cost: Cost is another important factor when choosing a prepaid plan but can also be tied into the expiry period length. Some of the cheapest prepaid plans might be on a short expiry period, so when you consider how frequently you would need to recharge the plan if you used it as a month-to-month plan, that cost could blow out. Likewise, with long-term plans, you’ll need to pay a larger amount upfront, so these plans might only suit certain types of users. Mobile network: When you’re choosing your prepaid plan, it’s also important to ensure your plan will have good mobile network coverage. It’s best to check the network coverage map of any provider’s website before signing up, to ensure you’ll have coverage where you live and in places you frequent.

What do Aussies think of their prepaid SIM-only service?

Of the Australians surveyed by Canstar for our 2025 ratings: The average monthly spend for a prepaid plan is around $25 per month, the same average price as 2024 27% signed up to the cheapest plan they could find 23% have always been with the same provider 25% prefer to shop around for the best deal 43% said they could comfortably afford the monthly cost of their phone bill The top five most important factors for Aussies choosing their prepaid provider are: network availability, cost of the plan, network speed, data allowance and the ability to manage their account online 20% have 20GB to 49.99GB of data on their plan, followed by 17% with 10GB to 19.99GB and 13% with 100GB+ 16% said they went over their data allowance every month 59% said they never go over their data allowance 25% said that the increasing cost of living pressures impacted how much they spend on their mobile service

Best Prepaid Mobile Plan Providers

Compare the prepaid mobile plans rated best by customers like you in Canstar's Most Satisfied Customers Awards for Prepaid Mobile Phone Plans.

Match me to a plan

Written by

Emma BradstockSenior Telco writer

Edited by

Grace KinrossResearcher

17 Jul, 2025

Fact Checked

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Most Satisfied Customers

Previous winner ALDI Mobile has made it back into top spot for Canstar’s 2025 Most Satisfied Customer ratings for prepaid mobile SIM-only providers, scoring five stars in most categories, including overall satisfaction and value for money.

About Canstar’s Most Satisfied Customers Prepaid Mobile Plan Awards

Canstar’s Most Satisfied Customers Awards showcase the prepaid mobile plan providers with the happiest customers across Australia. We ask customers to rate their satisfaction with their current prepaid phone plan provider by overall satisfaction, as well as other criteria including value for money, network coverage, customer service, sign up and activation, ease of recharge and billing.

Numbers crunched by Canstar’s researchers

3,329 customers surveyed
15 providers assessed
14 providers shortlisted
One award winner

Read our methodology

The best prepaid mobile plan providers

The brands rated are listed below in order of best overall satisfaction.

1. ALDI Mobile

Returning to top spot in our prepaid provider ratings was ALDI Mobile — which last won our ratings in 2022. It scored five stars for overall satisfaction, value for money, sign up and activation, ease of recharge and billing, while it scored four stars for network coverage and customer service.

ALDI Mobile keeps its prepaid plans straightforward with a simple selection of 30-day plans on the Telstra wholesale network. All plans include unlimited data rollover and data inclusions that increase with price, while 5G network access is included on some plans, but with speed caps. There’s also a range of family plans available with data sharing, with two, four and six service packages available.

2. Everyday Mobile

Making the jump from fifth place into second place, Everyday Mobile scored four stars in most categories, including overall satisfaction and value for money, however it scored five stars for ease of recharge.

Everyday Mobile (formerly Woolworths Mobile) offers a range of 30-day expiry and long-expiry prepaid plans, with access of up to 500GB of data banking, discounts on a monthly grocery shop and the option to gift and receive data.

3. Amaysim

Amaysim took out third place, scoring four stars for overall satisfaction, value for money, network coverage and ease of recharge. It also scored five stars for customer service, sign up and activation, and billing.

Amaysim offers a range of prepaid plans, including seven-day and long-term plans. Its core 28-day plans are available at a range of price points with data inclusions going up with price. Amaysim uses the Optus mobile network for its coverage and also offers 5G network access on all 28-day plans, but with speed caps.

4. Coles Mobile

Making a significant improvement from twelfth place in our 2024 ratings, Coles Mobile jumped up to fourth place, scoring five stars for sign up and activation and ease of recharge, and four stars for overall satisfaction, value for money, network coverage and billing. It scored three stars for customer service.

Coles Mobile operates on the Optus mobile network with a simple range of prepaid plans available over both 28-day and 365-day expiry periods. All plans include up to 500GB of data rollover.

5. Felix

Last year’s winner Felix dropped down to fifth place, scoring four stars for overall satisfaction, value for money, signup and activation, and ease of recharge. It scored five stars for customer service and billing, while its only three-star result was for network coverage.

Felix, which is part of the TPG Telecom group, offers a simple range of prepaid phone plans on a monthly subscription basis. The most expensive plan includes unlimited data by default, however it’s at a capped speed of 20Mbps. Plans use the Vodafone 4G and 5G mobile networks and for every month you stay connected, Felix will plan one tree as part of its initiative with non-profit organisation, One Tree Planted.

6. Kogan Mobile

Kogan Mobile took out sixth place, scoring four stars in most categories including overall satisfaction and value for money, however it scored three stars for network coverage and customer service.

Known for its online marketplace, Kogan’s mobile phone offshoot offers a simple range of prepaid phone plans using the Vodafone mobile network. You’ll have the choice between monthly plans, along with a range of prepaid plans with a 365-day expiry period.

7. Boost Mobile

Taking out seventh place is Boost Mobile, which scored four stars for overall satisfaction, network coverage, ease of recharge and billing, while it scored three stars for value for money, customer service and sign up and activation.

Boost Mobile is the only MVNO with access to the full Telstra mobile network and is now owned by Telstra. There’s a range of 28-day plans along with 12-month and starter plans, with 5G coverage included on all plans (although speed caps may apply).

8. TPG

TPG came in eighth place, scoring four stars for overall satisfaction, customer service, sign up and activation, and billing, while it scored three stars for value for money, network coverage and ease of recharge.

Part of the TPG Telecom group, TPG offers a small range of prepaid phone plans on a monthly expiry period. Plans use the Vodafone 4G and 5G networks, although speed caps are on all plans.

9. OnePass Mobile

In ninth place, OnePass Mobile (formerly Catch Connect), scored four stars in most categories including overall satisfaction and value for money, while it scored three stars for network coverage and customer service.

OnePass Mobile (formerly known as Catch Connect) offers a simple range of prepaid phone plans across 28-day, 90-day and 365-day expiry periods. You’ll get access to the Optus 4G mobile network, while you can add on extras to your plan, such as overseas calls and international roaming, for an additional cost.

10. Telstra

Telstra took tenth place, scoring three stars in most categories including overall satisfaction, while it scored five stars for network coverage and four stars for ease of recharge.

Telstra offers a selection of prepaid plans across seven-day, 28-day, six-month and 12-month expiry periods. Plans include up to 200GB of continuous data rollover along with 4G and 5G network access, although 5G speeds are capped on some plans at either 150Mbps or 250Mbps.

Past prepaid mobile plan provider winners

Here are past winners of Canstar’s Most Satisfied Customers – Prepaid Mobile SIM-Only provider ratings:

2024: Felix
2023: Amaysim
2022: ALDI Mobile
2021: ALDI Mobile
2020: ALDI Mobile
2019: Amaysim
2018: Boost Mobile
2017: ALDI Mobile
2016: ALDI Mobile

FAQs about Canstar’s Prepaid Mobile Plan Providers Awards

There are plenty of providers offering prepaid phone plans in addition to the big three telcos. However, prepaid can be complicated to navigate because of the number of plans and providers available and the several considerations you should make before signing up.

Expiry period: Prepaid plans run on an expiry period, rather than a billing period, as you pre-pay for your plan’s inclusions. Some plans have a short expiry period, such as seven days, others run monthly or every 28 or 30 days, while others have an expiry of as much as six or 12 months. Short-term plans are usually best for filling the gap between plans or for overseas visitors, monthly or 28/30 day expiry periods might be best if you’re looking for a month-to-month service similar to postpaid plans, while long-term plans are great for setting and forgetting or if your usage fluctuates month to month. Keep in mind that long-term plans have a much higher upfront cost and require you to keep on top of your data usage.
Data: Finding a plan with the right data inclusions might be your first point of call. But with prepaid plans, data inclusions can be tied to the expiry period; so that plan with 200GB of data might look great, but you may have to stretch that data over 12 months. When you’re looking at data inclusions, keep an eye on the expiry period and the plan’s cost to ensure you’re getting the right data allowance for your needs.
Cost: Cost is another important factor when choosing a prepaid plan but can also be tied into the expiry period length. Some of the cheapest prepaid plans might be on a short expiry period, so when you consider how frequently you would need to recharge the plan if you used it as a month-to-month plan, that cost could blow out. Likewise, with long-term plans, you’ll need to pay a larger amount upfront, so these plans might only suit certain types of users.
Mobile network: When you’re choosing your prepaid plan, it’s also important to ensure your plan will have good mobile network coverage. It’s best to check the network coverage map of any provider’s website before signing up, to ensure you’ll have coverage where you live and in places you frequent.

Meet our mobile phone experts

Emma Bradstock, Senior Telco writer

Emma Bradstock has been an authority on consumer phone, internet, technology and streaming markets in Australia for more than six years, having written more than 300 articles for Canstar. Emma covers a range of topics — from NBN speeds and technology to the latest release phones — and strives to help readers find the right phone and internet plans for their needs.
She holds a Bachelor of Arts in Communications and Media from Macquarie University, has more than a decade of professional writing experience in print and digital media, and contributed to Canstar Blue’s Highly Commended award for Best Consumer Technology Coverage in 2024. You can follow Emma on LinkedIn.

Grace Kinross, Researcher

Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar Blue’s ratings and awards and help support consumers to make more informed decisions.