What are Canstar’s Most Satisfied Customer Awards?

Canstar’s Most Satisfied Customers Awards recognise companies with the most satisfied customers overall based on consumer surveys.

How many people do we survey for our postpaid mobile plan provider ratings?

Canstar surveyed 2,402 Australians with a current postpaid service for their feedback on postpaid providers they’ve been signed up to. Respondents had to have an active postpaid mobile phone account in their name and pay the bills. Market research company PureProfile manages the survey on Canstar’s behalf.

How do we rate postpaid mobile plan providers?

Survey respondents are asked to rate their satisfaction with their postpaid provider from zero to 10, with zero meaning extremely dissatisfied and 10 meaning extremely satisfied. Postpaid mobile provider satisfaction is rated on the following criteria: Overall satisfaction: measures consumer satisfaction with a postpaid provider as an individual score, NOT the combined total of all criteria. Value for money: the cost of the plan was reasonable for the plan’s inclusions and service. Customer service: the provider was easy to get in touch with and offered helpful customer service. Network coverage: the mobile service had good mobile network coverage and connectivity. Billing: the phone bill was clear and easy to understand and pay. Plan flexibility: the postpaid plan offered flexibility to change plans when needed. Sign up and activation: signing up to and activating the service was quick and easy.

How do we work out the winner?

The winning brand receives the highest overall rating once all the scores from each category are combined and averaged.

What other awards does Canstar give?

Canstar also gives Star Ratings to top performing financial products, and Outstanding Value Awards to providers with a range of high-performing products. Canstar’s Innovation Excellence Awards also showcase products and services that break new ground when it comes to helping customers.

Does Canstar rate other products?

Canstar rates products and services over a range of consumer categories, in addition to financial services. Explore Canstar’s Most Satisfied Customers awards here.

How do you compare postpaid providers and plans?

If you’ve decided a postpaid phone plan is right for you, with many providers and plans on the market, it can be tricky to navigate. While it could be tempting to go with a big name telco, it helps to shop around to find the best plan to suit your needs and one that could offer you real value for money. When you’re comparing postpaid SIM-only plans, there are several things you might want to keep in mind. Data: For many of us, the number one measure when looking for a phone plan will be the mobile data inclusions. As we use data more and more on our phones — even for making calls and sending messages — there’s a need for more data on our phone plans. It’s important to work out how much mobile data you need (and will realistically use) and compare plans that will suit your data needs. Cost: For some, cost may be the most important part of deciding which postpaid plan to sign up to. As cost is often linked to data inclusions, the cheaper the plan, the smaller the data inclusions will be. If you have higher data needs, you may need to sign up to a more expensive plan. If finding a cheaper plan is important to you, but you use your mobile data a fair bit, you might need to reduce or monitor your data usage. Mobile network: Choosing a phone plan based on the mobile network might be important if you live in or visit an area which has limited mobile coverage. It’s best to check the network coverage map before signing up to any phone plan, to ensure you’ll have mobile reception in areas you live and frequent. Keep in mind that you don’t need to sign up to a phone plan with the big three telcos (which own and operate the mobile networks), as smaller providers, known as MVNOs, will have access to parts of the mobile network. Other inclusions: Some telcos may offer additional extras or services with plans. This could come in the form of entertainment extras, data banking, international call inclusions along with discount and bonus data offers. While it might not be worth signing up to a phone plan based solely on its extras, it could be a helpful way to narrow down your choices if you need or will use any of these extras. However, be sure to read through any terms and conditions on these offers so you know what you’re signing up to.

What do Aussies think of their postpaid SIM-only service?

According to the Australians surveyed in Canstar’s 2025 postpaid mobile ratings: The average cost of a postpaid SIM-only plan is around $44 per month 41% said they could comfortably afford the monthly costs of their plan, a drop from 44% in our 2024 ratings and a further drop from 51% in our 2023 ratings 21% like to shop around for the next best deal 19% signed up for the cheapest phone plan they could find, a drop down from 28% in our 2024 ratings The top five most important factors for Aussies choosing their postpaid provider are: network availability, cost of the plan, network speed, data allowance and the ability to manage their account online 20% have between 20GB and 49.99GB of data, followed by 15% with 50GB to 99.99GB, 12% on 100GB+ and 9% on 10GB to 19.99GB 16% of respondents go over their data allowance monthly 60% claim to have never gone over their data allowance 28% have always had a plan with the same provider 48% have had their monthly phone bill increase over the past year In response to this increase, 89% of respondents have done nothing and stayed on the same plan Of those who stayed on the same plan, 24% claim to have stayed as they were happy to pay a higher price for the same plan 6% stated they did not know how to switch to a cheaper provider, but would like to 10% stated they knew how to switch and there was a significant price difference, but they could not be bothered to switch 27% claim that the increasing cost of living has impacted what they spend on their mobile phone service

Best Postpaid Mobile Plan Providers

Written by

Emma BradstockSenior Telco writer

Edited by

Grace KinrossResearcher

17 Jul, 2025

Fact Checked

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Most Satisfied Customers

Moose Mobile took out the top spot of our Most Satisfied Customers ratings for postpaid SIM-only providers in 2025, scoring five stars in all categories, including overall satisfaction, customer service and network coverage.

About Canstar’s Most Satisfied Customers Postpaid Mobile SIM-Only Provider Awards

Canstar’s Most Satisfied Customers Awards showcase the postpaid mobile plan providers with the happiest customers across Australia. We ask customers to rate their satisfaction with their current postpaid mobile SIM-only provider by overall satisfaction, as well as other criteria including value for money, customer service, network coverage, billing, plan flexibility and sign up and activation.

Numbers crunched by Canstar’s researchers

2,402 customers surveyed
18 providers assessed
Nine providers shortlisted
One award winner

Read our methodology

The best postpaid mobile plan providers

The brands rated are listed below in order of best overall satisfaction.

1. Moose Mobile

Moose Mobile returned to the winning spot, having last won our Most Satisfied Customers ratings for postpaid mobile SIM-only providers in 2022. It scored an impressive five stars in all categories, including overall satisfaction and value for money.

Moose Mobile has a reputation for offering postpaid plans with some pretty good value for money and has previously won Canstar’s Outstanding Value award for its range of SIM-only plans. It offers a simple range of month-to-month plans operating on the Optus mobile network, all of which include 5G coverage and data banking.

2. Belong

Belong came in second place, scoring four stars for overall satisfaction, value for money, network coverage, billing and sign up and activation. It scored five stars for plan flexibility and three stars for customer service.

Belong, which is a Telstra subsidiary, offers a simple selection of postpaid plans, which all include 5G network access, although speeds are capped. Data inclusions go up with price, and all plans include unlimited data banking.

3. Dodo

Dodo jumped from sixth place in our 2024 ratings to third place this year, scoring four stars in most categories, including overall satisfaction. However, it scored three stars for both customer service and billing.

Dodo is one of a handful of providers offering mobile, internet and energy plans. The brand offers a simple selection of postpaid phone plans on the Optus mobile network. Plans include either 500GB or unlimited data banking, and 5G access is available on the two more expensive plans.

4. Southern Phone

Southern Phone took out fourth place, scoring four stars in almost all categories — including overall satisfaction and value for money — except for customer service, where it scored three stars.

Southern Phone is another postpaid provider offering plans on the Optus mobile network. It offers a simple selection of month-to-month plans with 5G network access but with capped speeds.

5. Everyday Mobile

Everyday Mobile (formerly Woolworths Mobile) came in fifth place, scoring four stars in most categories including overall satisfaction, value for money, billing, plan flexibility and sign up and activation. It scored three stars for customer service and network coverage.

Everyday Mobile offers a simple selection of SIM-only postpaid plans on the Telstra wholesale network. Plans include 5G network access (with speed caps) and up to 1000GB of data banking, along with data gifting and a monthly discount on your grocery shop.

6. Aussie Broadband

Aussie Broadband came in sixth place, a step up from its seventh place result in 2024. It scored four stars for overall satisfaction, value for money and customer service, while it scored five stars for network coverage and three star scores for billing, plan flexibility and sign up and activation.

While Aussie Broadband might be more well known as an NBN provider, it offers a simple range of postpaid phone plans using the Optus mobile network. 5G access is available on all plans, with speeds capped on the three cheaper plans.

7. Vodafone

In seventh place was Vodafone, with a score of three stars in all categories, including overall satisfaction and value for money.

Vodafone offers a wider range of phone plans including plans bundled with a handset, prepaid plans and its SIM-only postpaid plans. It offers a simple selection of month-to-month postpaid plans with 5G network coverage and no excess data charges, so once you’ve used up your high-speed included data, your speeds are capped at 2Mbps.

8. Telstra

Telstra came in eighth place, scoring three stars in almost all categories, except network coverage, where it scored four stars.

As Australia’s biggest telco, Telstra offers a wide range of phone plans, including SIM-only postpaid plans — although its Upfront plans require you to pay your bill in advance, these aren’t the same as its prepaid plans. Telstra’s plans are on the more expensive end, but you’ll get 5G coverage, along with no excess data charges and access to Telstra’s rewards program.

9. Optus

Rounding out our ratings was Optus, which scored three stars in all categories, including overall satisfaction and customer service.

Like Telstra and Vodafone, Optus offers a range of phone plans including handset plans and SIM-only postpaid plans. Its simple selection of postpaid plans include 5G network access (with no speed caps), along with unlimited capped-speed data and access to Optus Sub Hub.

Past postpaid mobile plan provider winners

Here are past winners of Canstar’s Most Satisfied Customers – Postpaid Mobile SIM-Only provider ratings:

2024: Circles.Life
2023: Circles.Life
2022: Moose Mobile
2021: Moose Mobile
2020: Belong
2019: Southern Phone
2018: Amaysim
2017: Amaysim
2016: Amaysim

FAQs about Canstar’s Postpaid Mobile Plan Provider Awards

Meet our mobile phone experts

Emma BradstockSenior Telco writer

Emma Bradstock has been an authority on consumer phone, internet, technology and streaming markets in Australia for more than six years, having written more than 300 articles for Canstar. Emma covers a range of topics — from NBN speeds and technology to the latest release phones — and strives to help readers find the right phone and internet plans for their needs. She holds a Bachelor of Arts in Communications and Media from Macquarie University, has more than a decade of professional writing experience in print and digital media, and contributed to Canstar’s Highly Commended award for Best Consumer Technology Coverage in 2024. You can follow Emma on LinkedIn.

Grace KinrossResearcher

Grace is in the final semester of her Bachelor of Advanced Business (Honours) degree at The University of Queensland, majoring in Business Analytics and Marketing. Her studies have equipped her with strong capabilities in data analysis and consumer research. Grace began her journey with Canstar in early 2025 as a casual research assistant and has since progressed into her current role, where she oversees the consumer research ratings across a wide range of product and service categories. She is responsible for survey design and consumer data analysis, and enjoys her focus on uncovering insights that inform Canstar’s ratings and awards and help support consumers to make more informed decisions.