Coles Home & Contents Insurance

Coles home and contents insurance

Coles Financial Services is a provider of home insurance, landlord insurance, car insurance, life insurance, and credit cards.

“Down, down, prices are down…”

Policy Options: What Coles home insurance covers

The inclusions below represent a selection of what is covered. Additional conditions may apply to different features. CANSTAR is not making any suggestion or recommendation to you about this product.  Please ensure that you read the product disclosure statement to determine all the current policy options and inclusions for the product you are considering.

Home and Contents

  • Liability cover for damage to other people and their property caused by an incident at your home connected to you owning or living there, up to $20 million.
  • Damage or loss of your home building and its contents, caused by fire, theft, vandalism, animals, or weather events such as flood, storm, and earthquake, up to sum insured.
  • Demolition and removal of debris.
  • Replacement of plants and trees.
  • New for old replacement of contents, except for computers older than 4 years.
  • Replacement of any frozen food and refrigerated groceries that go off because your fridge is damaged.
  • Temporary accommodation for people and pet occupants while your home is unliveable, up to 52 weeks or 10% of sum insured for people and $500 for pets.
  • Optional cover for accidental damage fusion damage (burn-out of electrical motors), and portable valuables.
  • Option to upgrade to Home Insurance Plus.

Building Only

  • Liability cover for damage to other people and their property caused by an incident at your home connected to you owning or living there, up to $20 million.
  • Damage or loss of your home building caused by fire, theft, vandalism, animals, or weather events such as flood, storm, and earthquake, up to sum insured.
  • Demolition and removal of debris.
  • Replacement of plants and trees.
  • Lifetime guarantee on all building repairs authorised and organised by Coles.
  • Optional cover for accidental damage and fusion damage (burn-out of electrical motors).

Contents Only

  • Available for renters or owners.
  • Liability cover for damage to other people and their property caused by an incident at your home connected to you owning or living there, up to $20 million.
  • Damage or loss of your contents caused by fire, break-in, vandalism, animals, or weather events such as flood, storm, and earthquake, up to sum insured.
  • New for old replacement of contents, except for computers older than 4 years.
  • Replacement of any frozen food and refrigerated groceries that go off because your fridge is damaged.
  • Covers contents while in transit when moving house.
  • Inclusions: furniture, furnishings, carpets and rugs; household appliances; jewellery and watches up to $2,500 per item; computers, laptops, and phones up to $2,500 per item; sporting equipment; bicycles; tools of trade up to $10,000 total in total; gardening equipment.
  • Optional cover for accidental damage and fusion damage (burn-out of electrical motors).
  • Optional cover for portable valuables, such as phones.

Landlord Insurance

  • Liability cover for damage to other people and their property caused by an incident at the property you own, up to $20 million.
  • Damage or loss of building and contents landlord owns or is responsible for, caused by fire, theft, vandalism or malicious damage, or weather events including flood, up to sum insured.
  • Accidental breakage of glass cover.
  • Replacement of keys and locks after break-in, up to $500.
  • Lifetime guarantee on all building repairs authorised and organised by Coles.
  • Rebuilding costs such as surveyor, architect and engineer fees.
  • Optional cover for 12 months’ rent due on building while uninhabitable or inaccessible.
  • Optional cover for damage caused by tenants.
  • Optional cover for rent default up to $5,000 or 10 weeks.
  • Optional cover for fusion damage (burn-out of electrical motors) up to $2,000.

Policy Benefits: Why choose Coles

  • Online discount: Get a quote online in minutes and get a 10% discount for buying insurance online.
  • Flybuys discount: At time of writing, Flybuys members get a 15% discount for buying online. Flybuys members also earn 12,000 extra points every year when they pay their premium, amounting to $60 of value per policy.
  • Claims process: Coles Financial Services has a 24/7 phone helpline for claims.
  • Home Insurance Plus option: Option to upgrade any home insurance policy to Home Insurance Plus, which provides Coles’ highest level of cover. Up to 30% safety net on top of building’s sum insured for extra costs to rebuild your home if needed. Automatic cover for accidental loss or damage and fusion damage.

About Coles Financial Services

Coles began in 1914 as a discount store with the slogan “nothing over 2/6”. They branched out into financial services in the 21st century.

Coles Home and Home Insurance Plus are underwritten by WFI Insurance Limited, which is part of Australia’s largest insurer, Insurance Australia Group (IAG), and has more than 160 years of insurance experience.

You can download the Coles Insurance Claims Assistant App on the Apple iTunes store.

How Coles supports the community

  • Charitable contributions: Coles follows the international London Benchmark. In 2014-2015, Coles’ direct support of charity partners was $36.55 million, and their customers, team members, and supplies raised an additional $7.24 million. Coles’ national charity partners are: RedKite for children with cancer Bravery Trust for veterans and their families SecondBite and FoodBank for feeding disadvantaged Aussies Red Dust for Indigenous youth Guide Dogs Australia for the blind, and the Cancer Council’s Daffodil Day for cancer research
  • Australian-grown: 96% of fruit and vegetables and 100% of meat, milk and eggs are Australian sourced.
  • Animal cruelty ethics in suppliers: All beef meat has no added hormones; all chicken meat comes from RSPCA approved farming; all pork is sow stall free; all Coles brand eggs are cage-free; all Coles brand seafood comes from sustainable fisheries and aquaculture farms.
  • Fairtrade ethics for workers: Coles won the 2014 and 2013 awards for Fairtrade Retail Chain of the Year. The production of Coles’ MIX Apparel clothing brand is outsourced to Cambodia, so Coles provides a free healthy meal every day to each of their 850 workers at the AbleMax factory, to make sure they get enough nutrition.

How Coles supports the environment

  • Reduced greenhouse gas emissions by 15.9% since 2011.
  • Reduced energy use by 4% since 2009.
  • Reduced disposed waste by 17.6% since 2011, by replacing cardboard and polystyrene packing with 54 million plastic crates in 2014.
  • Increased recycling by 26.3% since 2011, including the REDcycle bins for customer recycling of plastic packaging. (Find a bin near you.)

Compare Home and Contents Insurance

Compare Home Building Only Insurance

Compare Contents Only Insurance

 Written by: TJ Ryan