Most Satisfied Customers - Major and Challenger Banks Awards

2019 Most Satisfied Customers - Major and Challenger Banks

Canstar’s Customer Satisfaction Awards are based on how content customers are with a particular financial provider, and complement our Star Ratings and Awards that are calculated by Canstar’s expert researchers. Read on to find out which major bank and which challenger bank had the most satisfied customers in Australia in 2019.

Report released August, 2019

2019 Most Satisfied Customers - Major and Challenger Banks

Most Satisfied Customers - Major Banks Winner

  • National Australia Bank (NAB)

Most Satisfied Customers - Challenger Banks Winner

  • ING

Numbers crunched by Canstar Researchers

Read Methodology
Loan Canstar Icon
5,318
Banking customers surveyed
4
Major banks assessed
14
Challenger banks assessed
Winner Canstar Icon
2
Award winners

Which major and challenger banks have the most satisfied customers?

Find out which major and challenger bank came out on top in Canstar’s 2019 Most Satisfied Customers Awards for Banking.

hub page major + challenger bank

2019 Most Satisfied Customers Award Winners

Major bank
NAB: Outstanding Value Award Winner
Challenger bank