General Enquiries

Canstar is a privately-owned research agency that also provides finance comparison services. On our website at www.canstar.com.au, we provide details about products so that you can compare and confidently make a decision about which product may be best for you.

We hold an Australian Financial Service Licence and an Australian Credit Licence. We are authorised to provide general advice only.

As a result, whilst we are able to provide certain product information or information about our ratings, we cannot provide a recommendation or suggestion for your particular circumstances or requirements, and we cannot sell you a product or advise you over the phone. See our FSCG.

If you are looking to purchase over the phone or you have a question about an existing product that you have with a finance provider or insurer, please contact them directly.

Contact Us

If you have a query about Canstar or any of its services, please fill out the form below so we can know how to best assist you. You will also find answers to some of our most frequently asked questions.


No, we do not engage in cold calling. We do not ask for your phone number and will never call you. If you receive a call from someone claiming to be from Canstar, do not give out any personal details. Instead, please report the matter to us via the Contact form.

Any emails you may receive from Canstar will be in the form of newsletters that you have opted into receiving, either directly on our website or on social media, by signing up to a Canstar account, downloading a free e-guide, using a tool such as the Canstar Free Credit Score Check or by entering a competition. If you receive an email that looks suspicious, do not click on any links. Instead, please report the matter to us using the Contact form.

You can learn more about Canstar on our About Canstar page and visit our About Star Ratings page for information on our research and ratings. If you have any questions or comments about Canstar, please don’t hesitate to get in touch.

Media Enquiries

For media enquiries only, please email our Group Manager – Corporate Affairs, Belinda Williamson at  .

Editorial Enquiries

If you have any press releases or commentary you want to send us, please email editorial@canstar.com.au. If you want to write for us, please send pitches to contributors@canstar.com.au.

Advertising Enquiries

For all advertising enquiries, please contact our Group Manager – Digital Revenue, Melanie Pritchard –E: melanie.pritchard@canstar.com.au