Major Telstra outage takes down Commbank, ANZ, Westpac EFTPOS and ATMs

A major Telstra outage has affected EFTPOS payments and banking services across the country, leaving customers in the lurch.
Telstra outage
Source: Vitalli Tairov (Canstar)

Telstra confirmed on social media around 3pm on Thursday, 11 July, that the issue was affecting a number of its customers nationally. It was reported that a cable in Sydney was the source of the problems, which Telstra said were starting to be resolved by about 5:45pm. Just before 7pm, Telstra announced that “most services” were back online.

The outage caused problems with banking transactions for the Commonwealth Bank, ANZ, Westpac, Heritage Bank, as well as others, for several hours.

Commonwealth Bank said on twitter that they were aware of issues with their ATMs, EFTPOS terminals and some in-branch services.

It has been reported that this had taken EFTPOS terminals offline at major retailers impacted including Woolworths, McDonald’s and Caltex.

Commonwealth Bank said it had received a large number of calls about the issue.

“There is no need to call us if you are experiencing problems with these services. The cause of the problem is under urgent investigation,” the statement read.


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