2021 Most Satisfied Customers – Car Insurer

2021 Most Satisfied Customers – Car Insurer

Canstar’s Customer Satisfaction Awards are based on how content customers are with a particular financial institution or insurance provider. They complement our Star Ratings and Awards, which are calculated by Canstar’s expert researchers. 

Read on to see which car insurers had the most satisfied customers across Australia in 2021. We also reveal which roadside assistance customers and seniors insurance customers (which considers car and home insurance for over 60s) were the most satisfied.

Released July 2021

2021 Most Satisfied Customers – Car Insurer

Car Insurer – National Award Winner

  • ANZ

Car Insurer – State Award Winners

  • ANZ
  • Youi
  • RAA
  • RAC

Roadside Assistance – State Award Winners

  • NRMA
  • RACV
  • RACQ

Seniors Insurer Award Winner

  • Youi

Numbers crunched by Canstar Researchers

Read Methodology
8,917
people surveyed across the three categories
4
Award-winning car insurers
3
Award-winning roadside assistance providers
1
Award-winning seniors insurer

What drives customer satisfaction among Aussie motorists and seniors with car or home insurance?

Find out which factors were the most important for car insurance, roadside assist and seniors customers who have car or home insurance.