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2020 Most Satisfied Customers - Banking Awards

2020 Most Satisfied Customers - Banking Awards

Canstar’s Customer Satisfaction Awards are based on how content customers are with a particular financial institution or insurance provider, and complement our Star Ratings and Awards that are calculated by Canstar’s expert researchers. Read on to find out which eligible bank, major bank and customer owned bank had the most satisfied customers in Australia this year.

Released August 2020

2020 Most Satisfied Customers - Banking Awards

Most Satisfied Customers - Bank

  • ING

Most Satisfied Customers - Customer Owned Bank

  • Greater Bank

Most Satisfied Customers - Major Bank

  • NAB

Numbers crunched by Canstar Researchers
Data Canstar Icon
7,976
customers surveyed
Winner Canstar Icon
3
Award-winning providers
Read the methodology

What are customers looking for from their bank in 2020?

Most Satisfied Customers - Bank
Most Satisfied Customers - Customer Owned Bank
GreaterBank
Most Satisfied Customers - Major Bank
NAB: Outstanding Value Award Winner | Canstar

About Star Ratings

Canstar's Star Ratings are unique. We evaluate literally thousands of products from hundreds of financial institutions. Our expert researchers analyse every product by comparing price and features to determine what represents value.

View Current Star Ratings and Awards