Act quickly – the Office of the Australian Information Commissioner has a simple guide.

• • Report it, change your passwords, consider getting a copy of your credit report and continue to monitor and be vigilant. 
  • More detail can be found at the Office of the Australian Information Commissioner site.

Contact us at enquiries@canstar.com.au.

Follow the steps in the Protecting yourself online section.

Scammers are increasingly sophisticated and it can be hard to spot a scam but there are a few things that you should look out for and make you think twice;

• Spelling or grammatical mistakes.
• Communications not addressed to you personally.
• The email address not matching the company name.
• A request for personal information.
• A sense of urgency.
• A destination link that doesn’t include the company name.
• The inclusion of attachments that you weren’t expecting.
• Overseas correspondence.
• Communications telling you that you have won a prize.

We will never send an email or call you asking you to share financial information.

For more information, check out information on Scams.

When you signed up to Canstar’s Free Credit Score Tool, you became one of our credit score users. Each users’ credit score is updated in Canstar’s systems every 30 days from the original credit check. This is a soft enquiry on your credit report and does not impact your score, however, as you can see it may be visible on your credit report.

If you don’t wish to retain your Canstar account and access the credit score, you can delete it at any time. You can do so within your Canstar account. Once logged in, go to ‘Edit your profile’ via the account settings and scroll down to ‘Delete Account’. If you would like any assistance with this process or run into any difficulties, please reach out to enquiries@canstar.com.au and let us know.