In an Australian first, NAB customers will be able to instantly use newly approved personal Visa credit cards, with an innovative digital contract feature in the new App not seen anywhere else in the world.
This means customers will be able to instantly use their new credit card through NAB Pay for contactless transactions less than $100, without having to wait for their physical card to arrive in the mail.
“This is a whole new platform for a new era of NAB mobile banking,” NAB Executive General Manager of Consumer Lending, Angus Gilfillan, said.
“Our new App will be fast and seamless, and has been designed to make banking as convenient and easy as possible for our customers.”
In November last year NAB announced a new strategic partnership with Visa, to help accelerate innovation and product development.
“Under the terms of the deal, NAB and Visa will work together to deliver improved digital capability and innovative payments solutions to the market,” NAB Group Executive for Product & Markets, Antony Cahill said at the time.
“This is another important partnership that will position this bank to act more quickly for our customers with enhanced access to new payments capability, technology and insights.”
No Visa? No worries. Available on Android and Apple mobiles
An open pilot of the new App will commence soon for compatible Android devices, providing thousands of customers the opportunity to provide feedback. Customers who would like to participate in the pilot will be able to visit the Google Play Store and download the new App. Customers with iOS devices will also be piloting the App over coming weeks.
“Our customers have been and will continue to be extensively involved in the development of our new App because we are absolutely committed to delivering our customers the experience they want,” Mr Gilfillan said.
In a recent speech to the American Chamber of Commerce, Andrew Hagger, Chief Customer Officer, Consumer Banking and Wealth Management, said that the time is right for banks to move beyond the merely transactional – from a focus on T&Cs (that is, terms and conditions) – to a focus on T&C – trust and confidence.
“This era of complexity means a key thing a bank needs to do is make life simpler – make it as easy as possible for our customers to understand their finances and interact with their money,” he said.
“This means making it easy and convenient for you to check balances, transfer money to friends, and pay your bills with just a few taps on your mobile phone.
It means giving you more control over your credit and debit cards from your mobile – something you’ll hear more about in coming weeks as we begin testing some world-leading technology in this space.”
So watch this space!