Commonwealth Bank hands out $50 to some customers after network outage

Commonwealth Bank’s “sorry” refunds have started flowing through to some customers after a major outage last week. But be warned, scammers might try to cash in.

About 150,000 Commonwealth Bank customers have today pocketed a free $50 deposit to their bank account, after being left short-changed due to a recent network outage.

CBA 50 refund_article
Source: bmphotograher (Shutterstock)

The network crash left millions of Commonwealth Bank (CBA) customers unable to make payments or access their money last Thursday, while some had to wait several days for funds – such as salaries – to clear.

The bank announced on Tuesday that it would refund fees and charges associated with the 12-hour network outage.

This morning some CBA customers, who still hadn’t received their wages on Saturday and Sunday due to the outage, woke up to an extra $50 in their bank accounts. The deposit carried this simple description: “Sorry from CBA”.

“Commonwealth Bank has made a payment into the accounts of customers who were unable to access their funds over the weekend, due to the delay in payments,” CBA confirmed on its website today.

But not all of its 8 million-plus customers who were left stranded with no money at some point during the outage have received the refund.

Those eligible would receive it automatically into their bank accounts, but the bank said any customer could contact CBA if they have any issues or questions regarding their payments.

CBA said at 11.30am AEDT today on its website that all missing funds should now be in customer accounts and again apologised to everyone affected by the delay in payments.

CommBank issues scammer warning after outage

For those who are eligible for a $50 deposit, CBA said it would not be contacting any customers to obtain their account details in order to process the payment.

“If a customer is approached for their account details they should not provide this and the customer should let us know by phoning our call centre or visiting us in branch,” the bank said.

Follow Canstar on Facebook and Twitter for regular financial updates.

Image source: Olga Kashubin (Shutterstock)

Share this article