Unfortunately, entries for this year have now closed. Entries for next year’s awards will open in January 2022.

See the 2021 Award winners

About the Innovation Excellence Awards

Every year, institutions submit their product or service innovations from within the past year for consideration.
The judging panel then assess innovation submissions based on a sophisticated ratings methodology unique to Canstar.
Canstar’s Innovation Excellence Award winners represent a select group of innovative products within the financial services industry which have all been reviewed, assessed and deemed to be Award winners.

2021 Award key dates

Submissions open: January, 2021

Submissions close: February, 2021

Winners announced: April 2021

How to apply

Simply read the information document then download the form below and complete all fields.

Return the completed submission form by email to updates@canstar.com.au with the subject line Canstar Innovation Award {Insert Product/Service Name} by the close date.

Read the submission information document

Download the submission form

Submit your entry here


If you have any questions or enquiries about the submission process, please do not hesitate to get in touch with us at updates@canstar.com.au.

2021 Award categories open for application include

Consumer lending

Everyday banking

General insurance

Home loans

Life insurance


Wealth and investing

Payment solutions

Digital solution

Customer experience

Business banking

Social initiative



How to impress the judges?

Our judges are looking for innovations that demonstrate the following:

  • The impact the innovation will have on improving or affecting a consumer’s day-to-day life
  • How the innovation stands out from products already available in the Australian market
  • What gives the innovation ‘WOW’ factor?
  • Is the innovation accessible, easy to understand and/or affordable?
Man holding glowing lightbulb

What types of products are evaluated for the Innovation Excellence Awards?

  • Payment technology
  • Wealth products
  • Lending products
  • Business banking products and services
  • Investing services and apps
  • Deposit accounts
  • General Insurance products and services
  • Community and social initiatives
Hands on smartphone screen using an app