Winners are listed alphabetically
Fast Cover has been awarded the International Travel Insurance Award this year alongside an Outstanding Value Award for Seniors Travel Insurance. Maintaining stable premiums year on year, Fast Cover offers a suite of features that saw them perform well in both award categories. Founded in 2010, Fast Cover provides travel insurance to Australians with its call centres based in Sydney and on the Gold Coast.
Fast Cover Travel Insurance
Go Insurance has once again received an Outstanding Value Award for Cruise Travel Insurance. It performed consistently for both Australian and international cruises, driven by its ongoing competitive premiums year on year and suite of policy features. Go Insurance is an Australian-owned travel insurance company based in Brisbane with a specialty in niche travel insurance coverages.
Go Insurance
New to the Awards this year, Huddle Insurance has been recognised with an Outstanding Value Award for International Travel Insurance. With three plans that allow for varying cover levels and options, travellers have the flexibility to choose a level of cover that suits their needs, and pick their cover limit for cancellation expenses or purchase optional extras. Huddle was established in 2016 as a technology-driven insurance provider, offering a range of general insurance products including travel insurance. Huddle Insurance is part of Open and is the business name of Open Insurance Pty Ltd.
Huddle Insurance
InsureandGo has retained its Outstanding Value Award for both International and Seniors Travel Insurance this year. This marks its second consecutive year of being awarded an International Travel Award and third straight win for Seniors Travel Insurance. It did so by maintaining competitive premiums across its products as well as with a strong suite of features, which saw InsureandGo perform consistently well across both Award categories. InsureandGo is a travel insurance company established in 2000 and owned by Europ Assistance Australia.
InsureandGo
Also new to the Awards this year, PassportCard received a Travel Insurance Outstanding Value Award for the Cruise category, having achieved the top score for domestic cruises. Offering a strong balance of price and features in both the domestic and international cruise consumer assessment profiles, PassportCard has been recognised with an Outstanding Value Award this year. Previously known as TravelCard, PassportCard launched in Australia in 2018. It is also part of the PassportCard Group, who have been providing travel insurance solutions since 2014.
Passport Card
Qantas has retained its Outstanding Value Awards in the Domestic and Cruise Award categories, as well as picking up an Award for Seniors Travel Insurance. Its pricing for travel within Australia continues to be some of the most affordable cover in the market. For cruises, its competitive pricing paired with strong features makes Qantas a solid choice for Aussie travellers seeking travel insurance for a cruise. Qantas Insurance is part of the Qantas Group, which operates Australia’s largest domestic and international airline as well as a number of insurance subsidiaries.
Qantas Insurance
Southern Cross Travel Insurance has received Outstanding Value Awards for Domestic and Seniors Travel Insurance again this year, as well as picked up an Award for International Travel Insurance. In the domestic market, Southern Cross stood out by offering some of the strongest cover which includes cancellation fees, loss of deposit, emergency travel arrangements, and rental vehicle cover. For Seniors, it stood out for offering a strong level of cover at a competitive premium for international destinations. Southern Cross Travel Insurance is a travel insurance provider which has been operating in Australia for more than 10 years as part of the New Zealand-based Southern Cross insurance group.
Southern Cross Travel Insurance
Tick Travel Insurance has taken out an International Award for a fourth consecutive win, continuing to offer a strong balance of price and features. It performed consistently well on price across all regions considered, with its pricing in the Americas being some of the most competitive in our evaluation. Tick Travel Insurance is a travel insurance provider founded in 2015 and also owned by Europ Assistance Australia.
Tick Travel Insurance
Travel Protect has been recognised with a Domestic Travel Insurance Award this year, offering a strong balance of price and features in the domestic market. Travel Protect is an Australian travel insurance company that collaborates with a range of partners in the travel industry to help provide insurance products that suit its customers’ needs. Travel Protect is owned and operated by Wise & Silent.
Travel Protect
WAS Insurance has received an Outstanding Value Award for Domestic Travel Insurance for the first time. It did so by offering a strong balance of features and price in the domestic market. WAS (Wise and Silent) Insurance is an Australian travel insurance company that says it collaborates with a diverse global network of partners within the travel industry. WAS is supported by battleface insurance services and underwritten by Pacific International Insurance.
WAS Insurance
World2Cover has retained its International Award for the seventh consecutive win in a row, while also picking up an Award for Cruise Travel Insurance. For the International Award, World2Cover continues to offer a competitive blend of features and premiums across the destinations considered. As for the Cruise Award, World2Cover performed strongly both domestically and internationally, due to its competitive premiums and suite of policy features. World2Cover is an online travel insurance company that specialises in insurance packages and is part of Tokio Marine & Nichido Fire Insurance Co. Ltd, with offices in Sydney and Melbourne.
World2Cover
Canstar’s Travel Insurance Star Ratings and Award uses our unique and sophisticated methodology that compares both cost and features across travel insurance products to find the insurers that provide Aussie travellers with outstanding value. Our Star Ratings are designed to help travellers narrow their search and find the right policy by providing a shortlist of products that have been assessed and ranked.
Travel insurance policies included in the Canstar Travel Insurance Star Ratings are assessed across four travel profiles, based on nine destination regions and two cruise destinations. Our Canstar Researchers considered premium costs for each of the destinations across four consumer profiles, accounting for different age groups and consumer needs.
In order to be rated, products must meet our eligibility criteria, which includes having a certain level of coverage. To determine the recipients of Canstar's Travel Insurance Awards, Canstar Researchers consider a provider’s top performing policy in each respective Award category.
53Providers assessed
4Consumer profiles considered
153Products rated
11Award-winning providers
Despite it being almost five years since COVID hit, the pandemic is still a concern among many travellers, particularly those holidaying overseas. This is why, in order to be considered for a 5-Star Rating and Canstar’s Travel Insurance Award, our methodology continues to include COVID-19 cover as a requirement for international travel insurance policies.
In addition, to be considered in our Outstanding Value Awards, policies must have cover for cancellation claims arising from COVID-19 related events, and Award winners for international destination policies must also provide medical cover related to COVID-19.
Canstar’s expert researchers review the overall value offered by a provider for its products in a financial services category. We consider metrics such as price and costs against features and functionality, with all of the competitors in a category compared using Canstar’s unique research methodology. The products or providers recognised as winners are those that offer the highest overall value proposition.
In addition to Canstar’s Star Ratings that appear in our comparison tables, Canstar gives Outstanding Value Awards that identify providers with high-performing products. Separately, Canstar’s Customer Satisfaction Awards reveal how content customers are with a particular financial institution or insurance provider.
Canstar recognises financial institutions with annual Awards for outstanding value across a wide range of product categories. These Awards are given to the providers whose products are the strongest overall performers in our Star Ratings over the award period.
Canstar’s Customer Satisfaction Awards are for providers, recognising institutions with the most satisfied customers overall based on consumer surveys.
As Australia’s biggest financial comparison site*, Canstar compares more than 775 brands across more than 30 finance categories. Each of Canstar’s Star Ratings and Awards uses a unique methodology that is brought together by our expert Research team, with products analysed based on price and features. You can find out more about how Canstar’s value-based rating system works.
For media enquiries, commentary or analysis about Canstar’s Star Ratings and Awards, including our Outstanding Value Awards or Customer Satisfaction Awards, please contact our Corporate Affairs team.
Bachelor of Commerce, Economics/Finance dual major, Griffith University. Master of Data Science, Strategy and Leadership, RMIT (ongoing studies)
Joshua Sale is responsible for developing the methodology and delivering Canstar’s flagship Star Ratings, as part of Canstar’s Research team. With tertiary qualifications in economics and finance, he enjoys helping Australians find more suitable financial products by transforming complex calculations into a consumer-friendly Star Rating that explains the values and benefits of different financial products.
As one of Canstar’s company spokespeople, Joshua has participated in print, radio and broadcast interviews with the likes of the Australian Financial Review, news.com.au and Money magazine, along with other leading media outlets, discussing topics such as home loan equity, banking incentive schemes, digital wallets and wider finance trends.
Joshua is known for his ability to simplify complex products and technical information, crunching the data into meaningful insights for consumers about finance. He has analysed several consumer markets across banking, insurance and wealth, and is keenly interested in various topics, ranging from how Australians interact with their superannuation funds, to the dynamic nature of the health insurance market, and collecting and redeeming credit card reward points.
Joshua believes that knowledge is the first step towards empowerment. Even while studying, he facilitated peer-assisted study sessions for economics, and represented his University’s Business School in an academic committee.
You can follow Josh on LinkedIn, and Canstar on Twitter and Facebook.
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