Canstar Star Ratings and Awards

Whether you are seeking a new home loan, are keen to refinance, or want to compare options for a new bank account, loan, superannuation, investment or insurance product, Canstar’s Star Ratings and Awards can help.


Innovation Excellence Awards

Canstar Customer Satisfaction Award winners

Canstar’s Customer Satisfaction Awards are based on how content customers are with a particular financial institution or insurance provider, and complement our Star Ratings and Awards that are calculated by Canstar’s expert researchers.

 

Customer Satisfaction

 

 

How can you find a 5-Star Rated financial product on Canstar.com.au?

 

 

Canstar also has insights and information about financial products and services generally. You can find out about topics such as: interest rates, buy now pay later (BNPL), business products and tax. You may also be interested in discovering more about calculators and resources, such as our rate checker and free credit score tool, to help you with your financial decision-making.

How do Canstar’s Star Ratings and Awards work?

Canstar’s researchers use a sophisticated methodology that’s tailored to each product type. The result is Canstar’s Star Ratings, with top-rated products across the banking, insurance, business, investment and super sectors recognised with a 5-Star Rating. The Star Ratings are based on the overall value each product offers to Australian consumers, based on a combination of price and features.

Canstar also recognises financial institutions with annual Awards for outstanding value across a wide range of product categories. In many cases, these Awards are given to the providers with products that are the strongest overall performers in our Star Ratings over the award period. In other cases, Canstar may give Awards independent of our Star Ratings to providers found to excel in a particular financial product category during the award period.

 

How does Canstar recognise customer satisfaction?

Canstar regularly surveys Australian consumers to ask how satisfied they are with their providers across a range of financial product categories. Institutions found to have the most satisfied customers overall are recognised in the Canstar Customer Satisfaction Awards.

You can find out more about Canstar’s Star Ratings and Awards process.

 

Research expertise

Canstar’s expert in-house Research team researches and rates thousands of financial products across over 30 categories, to help consumers make informed purchase decisions.

Star Rated products

Canstar’s Star Ratings are for products, with top performers earning a 5-Star Rating.

Outstanding Value Awards

Canstar’s Outstanding Value Awards are for products and providers, recognising the strongest performers in our Star Ratings or in a particular financial product category over the year.

Customer satisfaction

Canstar’s Customer Satisfaction Awards are for providers, recognising institutions with the most satisfied customers overall based on consumer surveys.

 

FAQs

In addition to Canstar’s Star Ratings, Canstar gives Outstanding Value Awards that identify providers with high-performing products. Separately, Canstar’s Customer Satisfaction Awards reveal how content customers are with a particular financial institution or insurance provider.

Canstar recognises financial institutions with annual awards for outstanding value across a wide range of product categories. These awards are given to the providers whose products are the strongest overall performers in our Star Ratings over the award period.

Canstar’s Customer Satisfaction Awards are for providers, recognising institutions with the most satisfied customers overall based on consumer surveys.

As Australia’s biggest financial comparison site*, Canstar compares more than 775 brands across more than 30 finance categories. Each of Canstar’s Star Ratings and Awards uses a unique methodology that is brought together by our expert Research team, with products analysed based on price and features. The top 10% of products are recognised with a 5-Star Rating. You can find out more about how Canstar’s value-based rating system works.

For media enquiries, commentary or analysis about Canstar’s Star Ratings and Awards, including our Outstanding Value Awards or Customer Satisfaction Awards, please contact our Corporate Affairs team.

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