2023 Car Insurance Star Ratings and Awards
2023 Car Insurance Star Ratings and Awards
Australia’s largest comparison site, Canstar, releases its
2023 Car Insurance Star Ratings and Awards
Released: 8 June, 2023
About Canstar’s Car Insurance Star Ratings and Awards
Canstar’s Car Insurance Star Ratings and Awards recognise the car insurance providers delivering outstanding value products to Australian consumers.
You can learn more about our Award process in our methodology.
Numbers crunched by Canstar Researchers
- 41 providers rated
- 50 products rated
- 42 profiles considered
- 6 award-winning providers
Read our methodology →
View the full Star Ratings results →
View all Star Ratings and Awards →
About this year’s awards
To determine the winners, car insurance products are assessed using Canstar’s sophisticated ratings methodology unique to Canstar. Canstar’s Star Ratings represent a shortlist of car insurance policies, enabling consumers to narrow their search to products that have been assessed and rated.
The national, state and territory Outstanding Value Awards are based on a combination of these Star Ratings, and recognise the car insurance providers with the best cumulative performance across price and features in the range of consumer profiles assessed.
Finally, the Outstanding Claims Service Award recognises the insurer with the strongest combination of claims satisfaction and claims features across Australia.
Congratulations to the winning brands:
Bingle
Outstanding Value – Australia, Vic.
Bingle is an online-only specialist provider of comprehensive and third party car insurance. It was established in 2019 and is now part of the Suncorp Network.
Ratings Manager Josh Sale said: “Bingle consistently offers some of the most competitively priced policies in the market.”
Budget Direct
Outstanding Value – Australia
Budget Direct is a large Australian general insurance provider. It says it has insured over 3 million Aussies since it was founded in 2000. Budget Direct car insurance is underwritten by Auto & General Insurance Company Limited. The brand also won the award in 2022.
Ratings Manager Josh Sale said: “Budget Direct continues to provide outstanding value to consumers with a competitive price point and a high level of cover.”
ROLLiN’ Insurance
Outstanding Value – Australia, NSW, Qld, WA
ROLLiN’ Insurance is a digital-first provider which it says “rolls with young drivers”. It’s part of the Insurance Australia Group (IAG) and was launched in 2019.
Ratings Manager Josh Sale said: ROLLiN’s consistently strong 2023 performance was primarily driven by it’s competitive pricing.
National Seniors
Outstanding Value – Tas, NT
National Seniors Insurance is part of National Seniors Australia, a not-for-profit membership and advocacy organisation for older Aussies. It provides insurance by Allianz Australia Insurance Limited.
NRMA Insurance
Outstanding Value – SA
NRMA Insurance provides car insurance products issued by general insurer Insurance Australia Group Limited (IAG), which underwrites more than $13 billion of premium under a range of brands, according to IAG.
Suncorp Insurance
Outstanding Claims Service Australia
Founded in 1902, Suncorp Group provides insurance, banking and wealth products. Suncorp Insurance provides car insurance products issued by AAI Limited.
Does Canstar rate other products?
Insurance
Accounts and Transfers
About Canstar
Canstar also has insights and information about financial products and services generally. You can find out about topics such as: interest rates, buy now pay later (BNPL), business products and tax. You may also be interested in discovering more about calculators and resources, such as our rate checker and free credit score tool, to help you with your financial decision-making.
FAQs
Who decides the winners for Canstar’s Star Ratings and Awards?
Canstar’s expert researchers review the overall value offered by a provider for its products in a financial services category. We consider metrics such as price and costs against features and functionality, with all of the competitors in a category compared using Canstar’s unique research methodology. The products or providers recognised as winners are those that offer the highest overall value proposition.
What other awards does Canstar give?
In addition to Canstar’s Star Ratings that appear in our comparison tables, Canstar gives Outstanding Value Awards that identify providers with high-performing products. Separately, Canstar’s Customer Satisfaction Awards reveal how content customers are with a particular financial institution or insurance provider.
What are Canstar’s Outstanding Value Awards?
Canstar recognises financial institutions with annual Awards for outstanding value across a wide range of product categories. These Awards are given to the providers whose products are the strongest overall performers in our Star Ratings over the award period.
What are Canstar’s Customer Satisfaction Awards?
Canstar’s Customer Satisfaction Awards are for providers, recognising institutions with the most satisfied customers overall based on consumer surveys.
How does Canstar work out award-winning brands and providers?
As Australia’s biggest financial comparison site*, Canstar compares more than 775 brands across more than 30 finance categories. Each of Canstar’s Star Ratings and Awards uses a unique methodology that is brought together by our expert Research team, with products analysed based on price and features. The top 10% of products are recognised with a 5-Star Rating. You can find out more about how Canstar’s value-based rating system works.
Who can I contact for a media enquiry about Canstar’s Star Ratings?
For media enquiries, commentary or analysis about Canstar’s Star Ratings and Awards, including our Outstanding Value Awards or Customer Satisfaction Awards, please contact our Corporate Affairs team.
About: Josh Sale, Ratings Manager
Bachelor of Commerce, Economics/Finance dual major, Griffith University. Master of Data Science, Strategy and Leadership, RMIT (ongoing studies)
Joshua Sale is responsible for developing the methodology and delivering Canstar’s flagship Star Ratings, as part of Canstar’s Research team. With tertiary qualifications in economics and finance, he enjoys helping Australians find more suitable financial products by transforming complex calculations into a consumer-friendly Star Rating that explains the values and benefits of different financial products.
As one of Canstar’s company spokespeople, Joshua has participated in print, radio and broadcast interviews with the likes of the Australian Financial Review, news.com.au and Money magazine, along with other leading media outlets, discussing topics such as home loan equity, banking incentive schemes, digital wallets and wider finance trends.
Joshua is known for his ability to simplify complex products and technical information, crunching the data into meaningful insights for consumers about finance. He has analysed several consumer markets across banking, insurance and wealth, and is keenly interested in various topics, ranging from how Australians interact with their superannuation funds, to the dynamic nature of the health insurance market, and collecting and redeeming credit card reward points.
Joshua believes that knowledge is the first step towards empowerment. Even while studying, he facilitated peer-assisted study sessions for economics, and represented his University’s Business School in an academic committee.
You can follow Josh on LinkedIn, and Canstar on Twitter and Facebook.