Canstar Financial Services Guide and Credit Guide

Canstar Pty Limited (ABN 21 053 646 165) (‘Canstar’)
Date: 13 November 2023  

Canstar Pty Limited, Australian Financial Services Authorised Representative No. 443019 and Credit Representative No. 538715 of Canstar Research Pty Ltd ABN 29 114 422 909 (‘Canstar Research’), Australian Financial Services Licence and Australian Credit Licence No: 437917, both of Level 21, 143 Turbot Street, Brisbane Qld 4000.

What is a Financial Services and Credit Guide?

This Financial Services and Credit Guide (‘FSCG’) is an important document prepared by Canstar to assist you in determining whether you wish to use any of the financial services or credit services provided by Canstar.

This FSCG also provides information about:

  • who we are;
  • what services and types of financial services and credit services we are authorised to provide you;
  • how we are paid;
  • any potential conflict of interest we may have; and
  • our internal and external dispute resolution procedures and how you access them.

What Financial Services and Credit Services does Canstar offer?

Canstar is authorised, pursuant to its appointment as an Authorised Representative under Canstar Research’s Australian Financial Services Licence and as a Credit Representative under an Canstar Research’s Australian Credit Licence, to provide general financial product advice and engage in credit activities through the provision of:

  1. Data and product comparison services – institutions, intermediaries, re-sellers & consumers;
  2. Data services and specialised research – institutions, industry bodies, consumer bodies & regulators;
  3. Data related IT services – institutions and intermediaries;
  4. Data driven online tools – institutions and consumers;
  5. Financial product star ratings and awards;
  6. Online lead referral services;
  7. Media Tables; and
  8. Display advertising and sponsored content.

Canstar is authorised to carry on a financial services business to provide general financial product advice for the following classes of financial products:

  1. deposit and payment products including:
    • basic deposit products;
    • deposit products other than basic deposit products;
    • non-cash payment products;
  2. general insurance products; and
  3. life products limited to:
    • life risk insurance products as well as any products issued by a Registered Life Insurance Company that are backed by one or more of its statutory funds;
  4. interests in managed investment schemes excluding investor directed portfolio services;
  5. retirement savings accounts (“RSA”) products (within the meaning of the Retirement Savings Account Act 1997);
  6. from 1 July 2022, securities in a CCIV;
  7. standard margin lending facility; and
  8. superannuation

to retail and wholesale clients.

Canstar is authorised pursuant to Canstar Research’s Australian Credit Licence, to engage in credit activities other than as a credit provider by:

  1. providing a credit service where the licensee is not or will not be:
    • where the service relates to a credit contract or proposed credit contract – the credit provider under the contract; or
    • where the service relates to a consumer lease or proposed consumer lease – the lessor; and/or
  2. performing the obligations or exercising the rights of a credit provider in relation to a credit contract or proposed credit contract under which the licensee is not or will not be the credit provider; and/or
  3. performing the obligations or exercising the rights of a mortgagee in relation to a mortgage or proposed mortgage that secures or will secure obligations under a credit contract under which the licensee is not the credit provider; and/or
  4. performing the obligations or exercising the rights of a beneficiary under a guarantee or proposed guarantee that guarantees obligations under a credit contract under which the licensee is not the credit provider; and/or
  5. performing the obligations or exercising the rights of a lessor in relation to a consumer lease or proposed consumer lease where the licensee is not or will not be the lessor

Who is responsible for the financial and credit services provided?

Canstar is authorised by Canstar Research ABN 29 114 422 909, Australian Financial Services Licence No: 437917 under the Corporations Act 2001 and Australian Credit Licence No: 437917 under the National Consumer Credit Protection Act 2009 

Why is this guide provided to you?

Under the Corporations Act 2001, Canstar is deemed to provide general financial product advice to you through any of the above means, even though we do not deal directly with you.  Canstar materials may be distributed to you through third party intermediaries, including advisers or mortgage brokers, or may be published on our website.

Canstar does not accept instructions in relation to our services directly from consumers. 

General advice provided by Canstar does not constitute personal advice as it does not take into account your financial situation, needs and objectives.

Canstar’s credit licence authorisation requires it to provide you with a credit guide setting out the information in this document.

Are there any relationships that exist that may influence us when we provide advice?

Canstar is not owned by any financial product issuer. Canstar may provide some product issuers with referrals, advertising placements, data, research, licensing, IT or consulting services for a fee.

Canstar is the majority shareholder in RateCity Pty Limited ABN 12 122 743 542 (‘RateCity’). RateCity provides consumers with a search, compare, select and application facility for a wide range of banking and insurance products.  Canstar provides data and other services to RateCity. RateCity holds its own Australian Financial Services Licence and Australian Credit Licence. 

Mr Andrew Spicer is Managing Director and CEO of Canstar, and a Director of Canstar Research and RateCity.  Ms Annabelle Chaplain, Mr Lachlan Given and Ms Rosemary Willink are non-executive directors of Canstar.  Mr Jeremy Willink is an alternate director of Canstar.  Ms Annabelle Chaplain is a Director of Canstar Research.  Mr Lachlan Given is a Director of RateCity.

ANZ Bank is Canstar group’s primary banker.  All dealings with ANZ in this capacity are managed by Canstar’s corporate office and the banking relationship has no influence on Canstar’s subsidiary Canstar Research’s research and ratings.

Staff remuneration, commissions and other benefits

Canstar employees receive a salary and do not receive remuneration, commissions or other benefits from any product issuers. Canstar employees may be eligible for an annual performance payment or retention incentives which are discretionary and based on reaching agreed performance levels.

How are any commissions, fees or other benefits calculated for providing the financial services and credit services?

Canstar may receive fees in relation to the following:

  1. Banking Services Subscription – an annual subscription/flat rate for access to Canstar’s database, product listing and related services according to the size of each user and their usage requirements;
  2. Research services – a periodic fee applies to subscription for a range of periodic specialist financial product and industry research reports;
  3. Data services – industry bodies, consumer bodies & regulators – this service may be a free service or is charged as commissioned research;
  4. Data related IT Services – institutions and intermediaries. Canstar supplies data feeds and related IT services on commercial terms;
  5. Financial product star ratings and awards – institutions purchase a licence for a fixed fee, which enables them to use the Canstar star rating or award to promote the products subject of the rating or award;
  6. Fees or commission for referrals from a comparison table or other location on the Canstar websites. These fees or commissions may be from product issuers, or from third parties (e.g. mortgage brokers). The remuneration may be calculated on a number of different models including by the number of referral clicks, flat periodic fees, or by reference to transactions resulting in referrals or acquired products/services;  
  7. Advertising placement and sponsored content on Canstar’s website, online tools and in electronic direct mail – Canstar may receive a fee from the advertiser for display of an advertisement or sponsored content on the Canstar website, online tools and/or electronic direct mail sent by Canstar, and/or if Canstar’s website users visit or transact on the advertiser’s website via that advertisement or sponsored content;
  8. Data commercialisation – Canstar may receive a fee for website activity data that it provides to third parties;
  9. Media Tables – there may be a fee for this service.

You may request particulars of fees applicable to a service that you are interested in purchasing by contacting Canstar directly.

Will anyone be paid for referring me to you?

From time to time, Canstar pays for placement of advertising in a range of online locations and on other media (e.g. television and podcasts), and uses digital marketing services to increase traffic to its website.

Are there adequate compensation arrangements in place?

Canstar holds Professional Indemnity insurance for the purpose of compensation should this become relevant. Representatives who have left Canstar’s employment are covered by our insurances in respect of events occurring during their employment. These arrangements and the level of cover held by Canstar satisfy the requirements of section 912B of the Corporations Act 2001.

What should I do if I have a complaint?

Should you wish to lodge a complaint about the service provided by Canstar you should send an email to enquiries@canstar.com.au addressed to the Complaints Officer.

We have established procedures to ensure that all complaints are properly considered and dealt with.

If you are not satisfied with our response, you may lodge a complaint with the Australian Financial Complaints Authority:

Online: www.afca.org.au

Email: info@afca.org.au

Phone: 1800 931 678

Mail: AFCA Service Complaints

Australian Financial Complaints Authority

GPO Box 3, Melbourne VIC 3001